Thank you Whataburger for an outstanding program and a glimpse of what performance management looks like in the Orange World!

Please join us in extending a huge thank you to Belarmino Castellanos, Kathy Rodriguez and the entire Whataburger Family for today’s warm welcome, great hospitality and collaborative discussion regarding Performance Management in the Orange World.  The simultaneous breakouts on Leadership, Reporting, Coaching and Training were awesome!

Next up

Want to learn more about recognizing your top IT support personnel and connecting with The IT Support/Service Management Community?  Contact Bernard Beaullieu, VP of Membership, HDI San Antonio at 210-710-4161.

We look forward to seeing you October 19th,

Your HDI San Antonio Board of Directors!



Orange World Leadership Breakout

Orange World Reporting Breakout

Orange World Coaching Breakout

Orange World Training Breakout







HDI San Antonio – Let’s recognize and honor your top IT support professionals

HDI San Antonio, The IT Support/Service Management community is excited to announce our 8th Annual Awards Luncheon to be held Thursday, December 7th at Maggiano’s.  Every year, HDI honors the very best of the technical support profession with a variety of industry-renowned awards. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by attaining the highest standards of quality and customer satisfaction.  This year we are opening nominations to nonmember organizations as well.

At this flagship event we will be honoring all of our local San Antonio area Service Desk Analyst of the Year, Desktop Support Technician of the Year and Support Manager of the Year nominees. We will also recognize our local winners and send them on their way to the regional and national competition.

Please contact Bernard Beaullieu, 210-710-4161, HDI San Antonio VP of Membership for more details.

Click here to view all the images from last year’s event.

Become HDI Certified in San Antonio

Don’t miss an opportunity to become HDI certified in San Antonio!

Every role in the support center can benefit from HDI training and certification. From front-line help desk analysts to desktop support professionals, support center directors and everyone between. HDI certification indicates in-depth knowledge of best practices and industry standards. Built upon globally recognized industry standards developed by an international committee of industry experts and practitioners, HDI training helps support center organizations improve efficiency, increase service quality and encourage professional development.


Upcoming Training Class in San Antonio…

HDI San Antonio has a few seats remaining for a two-day HDI Desktop Support Technician certification class on October 4th & 5th. This course is relevant for anyone providing workstation hardware or software support – over the phone, via chat or at desk-side. Seating is limited so hurry now to reserve your spot!  For more details and to reserve your spot, call your HDI San Antonio chapter VP of Training and Development, Doug Rabold, at (210) 793-0069 or via email



HDI Support Center Team Lead certification training happening right here in San Antonio!

July 27, 2017 – We have a great group of IT Leaders and practitioners gathered here in San Antonio for the next two days discussing, collaborating, and learning the HDI Support Center Team Lead curriculum.  What a great way to expand your knowledge learn about IT Support/Service Management best practices!

Interested in participating in future local San Antonio HDI Certification classes? Please contact Doug Rabold, our HDI San Antonio President and VP Training & Development for more details.

Please join us in thanking New Horizons Learning Centers for hosting this class and helping make it possible.





New easier nomination form for the HDI Analyst of the Year…Nominations open to nonmember organizations

Nominations are now open for the HDI Analyst of the Year and Desktop Support Technician of the Year.  This year the written nomination will consist of only one question with the idea of making it easier to nominate top performers from your staff.  In addition, HDI has opened up this program to nonmembers organizations as well.  Please feel free to invite peer leaders to participate in the great program.

Please click here for more info and to nominate your top Analyst and/or Desktop Support personnel.

We will honor all nominees and announce our local winners at our 8th Annual Awards Luncheon on December 7th.

2017 HDI Analyst of the Year nomination form


Thank you UTSA OIT for an outstanding program on leveraging social media within IT Support

Image may contain: 3 people, people sitting and screenPlease join us in extending a huge thank you to Ben Garcia and the entire UTSA OIT team for the excellent presentation on how they use Social Media to help support their enterprise.  This was an extremely informative presentation that was well received by all attendees.  The event received a “Five Star” rating from attendees.

We also thank David Fuller and New Horizons Learning Centers for hosting this event.

Stay cool and be on the lookout for announcements as we have some more great events coming in August, October and December.

Your HDI San Antonio Board of Directors!