On Behalf of Texans Everywhere We Thank You for Your Extraordinary Efforts!

Thank You

We are hearing countless stories of how our HDI San Antonio community is stepping up with extraordinary efforts in support of the recovery from Hurricane Harvey.  All of us have been impacted in some way and have responded with phenomenal efforts towards restoration of affected lives and communities.

We cannot thank you enough for your service, commitment and the strength you have shown on behalf of fellow Texans.

HDI San Antonio

HDI San Antonio Event – Asset Management…The Journey

Please join us October 19th as The Capital Group's Nuch Infante and Craig Hundley present Asset Management...The Journey.

The presentation will focus on Asset Management and Capital Group's journey from inception to their current maturity level. The presentation will include:

  • Vision, mission, strategy/goals, and the format used for moving forward
  • Capital Group's current level of maturity and maturity model overview.
  • Continuous improvement, gap analysis and plans to raising our level of maturity.

Eventbrite - Asset Management...The Journey


  • 11:00 AM to 11:30 AM - Check In and Networking
  • 11:30 - 11:45 - Chapter Business
  • 11:45 - 1:00 PM - Presentation - Asset Management...The Journey

About the Presenters

Nuch Infante is the manager of the Global Lifecycle Management team responsible for both hardware and software asset management at Capital Group. He has 38 years of IT experience with 21 years at Capital Group managing client service & support, client engineering, and asset management teams. During his tenure at Capital Group Nuch formed a global team starting with hardware asset management and then maturing into software asset management. Prior to joining Capital, Nuch was an application development manager and desktop support manager at Carter Hawley Hale Stores, an application developer at Southern California Gas Company, and an accountant at Liberty National Bank and Trust Company in Buffalo, New York. He holds an accounting degree at St. Bonaventure University. Nuch is based in Yorba Linda, California with his wife and two sons. He is an avid cyclist and a baseball and Formula 1 racing fan.

Craig Hundley is a Senior Software Asset Analyst on the Global Lifecycle Management team responsible for Capital Group’s overall Software Asset Management program. He has been with Capital Group for 25 years of which 19 years within the IT organization with 7 years managing data center and client software assets. During his tenure at Capital Group, Craig held several positions within the business, was a member of the Technology Service Desk and Desktop Support teams, as well as managed the GSD Technology Support team. Prior to joining Capital Group, Craig held numerous positions within the banking industry and was a member of the United States Army Reserve within the Military Intelligence organization. He holds a Certified Software Asset Management Certification from the International Association of Information Technology Asset Managers, Inc. Craig is based in San Antonio, Texas with two sons and a cat. He is an avid hunter and fisherman and enjoys mountain biking and country dancing.

HDI San Antonio Awards – We made it easy! It’s open to everyone!

2011 HDI San Antonio Analyst of the Year Marc Thomas, USAA

Nominations are open for the HDI San Antonio 8th Annual Awards Program.  On December 7, we will be honoring San Antonio’s top Service Desk Analysts, Desktop Support Technicians, IT Support Managers and Teams.

We made it easy…The nomination forms this year consist of only one entry, a paragraph explaining why you are nominating this individual, (250 words or less).

Open to all San Antonio area IT Support Organizations – This year we are inviting non-member organizations to participate.

Please visit thinkhdi.com/awards for more info and to complete your nominations.

Questions or need help?  Contact Bernard Beaullieu, VP of Membership, HDI San Antonio at 210-710-4161.

2011 HDI San Antonio Analyst of the Year Nominees

Earn the HDI Desktop Support Certification right here in San Antonio!

We are pleased to announce that the HDI Desktop Support Certification class is coming to San Antonio October 4 & 5.  Don’t miss this great opportunity to become HDI certified right here in San Antonio!

Take 20% off…HDI is offering a 20% discount for all certification class registrations now through September 30.


HDI San Antonio has a few seats remaining for a two-day HDI Desktop Support Technician certification class on October 4th & 5th. This course is relevant for anyone providing workstation hardware or software support – over the phone, via chat or at desk-side. Seating is limited so hurry now to reserve your spot!  For more details and to reserve your spot, call your HDI San Antonio chapter VP of Training and Development, Doug Rabold, at (210) 793-0069 or via email Doug@hdisanantonio.org



Thank you Whataburger for an outstanding program and a glimpse of what performance management looks like in the Orange World!

Please join us in extending a huge thank you to Belarmino Castellanos, Kathy Rodriguez and the entire Whataburger Family for today’s warm welcome, great hospitality and collaborative discussion regarding Performance Management in the Orange World.  The simultaneous breakouts on Leadership, Reporting, Coaching and Training were awesome!

Next up

Want to learn more about recognizing your top IT support personnel and connecting with The IT Support/Service Management Community?  Contact Bernard Beaullieu, VP of Membership, HDI San Antonio at 210-710-4161.

We look forward to seeing you October 19th,

Your HDI San Antonio Board of Directors!



Orange World Leadership Breakout

Orange World Reporting Breakout

Orange World Coaching Breakout

Orange World Training Breakout







HDI San Antonio – Let’s recognize and honor your top IT support professionals

HDI San Antonio, The IT Support/Service Management community is excited to announce our 8th Annual Awards Luncheon to be held Thursday, December 7th at Maggiano’s.  Every year, HDI honors the very best of the technical support profession with a variety of industry-renowned awards. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by attaining the highest standards of quality and customer satisfaction.  This year we are opening nominations to nonmember organizations as well.

At this flagship event we will be honoring all of our local San Antonio area Service Desk Analyst of the Year, Desktop Support Technician of the Year and Support Manager of the Year nominees. We will also recognize our local winners and send them on their way to the regional and national competition.

Please contact Bernard Beaullieu, 210-710-4161, HDI San Antonio VP of Membership for more details.

Click here to view all the images from last year’s event.