Hey San Antonio…Let’s recognize your top Service Desk and Desktop Support personnel

2016 HDI San Antonio Desktop Support Technician of the Year – Lazaro Ferdin, Whataburger, Daniel Mejia, Manager

The heart of every IT Department is the Service Desk and Desktop Support Team.   These great people are the face of IT and are a big part of the user experience and the success of your entire organization.

HDI San Antonio is accepting nominations to recognize Service Desk and Desktop Support personnel from across the San Antonio area.  The nomination process has been streamlined…Consider taking about 15 minutes to get the ball rolling and let HDI San Antonio do the rest.  Please visit thinkhdi/awards for more info and nominations forms.  Nomination deadline is October 31st.

Questions?  Please contact Bernard Beaullieu, VP, Past President HDI San Antonio at 210-710-4161.  Slideshow from last year’s Awards Luncheon.

Please join us in thanking our sponsors for this year’s 8th Annual HDI San Antonio Awards Luncheon, Y&L Consulting and Beaullieu & Associates, IT Staffing & Services.  Photography by Joel Spring, RxDesign.


HDI Premier Awards Sponsor: Robert Half Technology

HDI proudly acknowledges Robert Half Technology as the premier sponsor of the HDI Awards program. Since 2004, Robert Half Technology has given award finalists the opportunity to be honored as leaders within the technical support industry, attend the industry’s leading conference, learn and grow in their professions, and network with peers from around the globe.

With over 120 locations worldwide, Robert Half Technology provides on-demand technical expertise through a full spectrum of IT staffing services – from project, contract-to-hire and full-time staffing, to managed IT services and IT solution consulting. To learn more about Robert Half Technology’s staffing solutions or start your job search, visit rht.com.

Employee recognition is important!

Employee recognition is an important part of showing your Service Desk Team, Desktop Team, you appreciate them. Nominate your Batman, Wonder Woman or Superman today…HDI San Antonio will do the rest.

Want to hear more?  Contact Bernard Beaullieu, VP, Past President at 210-710-4161.

You can visit http://www.thinkhdi.com/events/awards.aspx for details and nomination forms.


Doug Rabold to speak at Fusion 2017

HDI San Antonio President, Doug Rabold to speak at itSMF Fusion Conference

Session 802: A Year in the Life: A Case Study on ITSM Maturity

Friday, November 03 at 10:15 AM

This session is a one-year case study on organizational maturation in ITIL, focusing on how to build an effective ITSM service delivery team from existing resources. You’ll review the model developed and deployed with great success at CPS Energy when they embarked on an IT operations reorganization as part of their roadmap to ITSM maturity. Hear about CPS Energy’s journey and see how it has allowed their team to become more engaged, energized, and empowered to improve processes, support, and service.


Doug Rabold

Manager IT Service Delivery
CPS Energy

Doug Rabold is a lifelong public speaker who successfully transitioned from a sales career to IT operations in 2009. He attended the University of Illinois and holds certifications in ITIL Foundations, HDI Problem Management, HDI Technical Support Professional, HDI Support Center Manager, and KCS Principles. He has served on the board of the HDI San Antonio local chapter for three years, most recently as chapter president. Doug currently serves as manager of IT service delivery at CPS Energy.


San Antonio – Recognize your top IT support person today!

We held our first HDI San Antonio Awards Luncheon back in 2010 with the idea of serving our local IT Support/Service Management community by providing a venue for recognition and rewards.  We have some great people out there and they deserve to be honored.  Many of our local organizations engage leadership, peers and end users to participate in selecting their top support personnel.  We honor every Service Desk Analyst, Desktop Support Technician and Support Manager nominee at the Awards Luncheon.  We announce local winners that represent San Antonio and compete across North America.  Nominations are due by October 31.  Our Awards Luncheon will be at Maggiano's on December 7th.

This year we are opening up this event to non-member organizations. 

Do you have questions or need help?  Please contact Bernard Beaullieu, VP and Past President, HDI San Antonio at 210-710-4161.  You can also visit thinkhdi.com/awards for details.

Please join us in thanking our sponsor for this year's Awards Luncheon, Beaullieu & Associates, IT Staffing & Services...Why not hire the best!

2015 HDI San Antonio Analyst of the Year - Tim Kruse, Rackspace

2015 HDI San Antonio Desktop Support Technician of the Year, Holly Connor, SWBC

Earn the HDI Desktop Support Certification right here in San Antonio!

We are pleased to announce that the HDI Desktop Support Certification class is coming to San Antonio October 4 & 5.  Don’t miss this great opportunity to become HDI certified right here in San Antonio!

Take 20% off…HDI is offering a 20% discount for all certification class registrations now through September 30.


HDI San Antonio has a few seats remaining for a two-day HDI Desktop Support Technician certification class on October 4th & 5th. This course is relevant for anyone providing workstation hardware or software support – over the phone, via chat or at desk-side. Seating is limited so hurry now to reserve your spot!  For more details and to reserve your spot, call your HDI San Antonio chapter VP of Training and Development, Doug Rabold, at (210) 793-0069 or via email Doug@hdisanantonio.org



HDI San Antonio Event – Asset Management…The Journey

Please join us October 19th as The Capitial Group's Nuch Infante and Craig Hundley present Asset Management...The Journey.

The presentation will focus on Asset Management and Capital Group's journey from inception to their current maturity level. The presentation will include:

  • Vision, mission, strategy/goals, and the format used for moving forward
  • Capital Group's current level of maturity and maturity model overview.
  • Continuous improvement, gap analysis and plans to raising our level of maturity.

Eventbrite - Asset Management...The Journey


  • 11:00 AM to 11:30 AM - Check In and Networking
  • 11:30 - 11:45 - Chapter Business
  • 11:45 - 1:00 PM - Presentation - Asset Management...The Journey

About the Presenters

Nuch Infante is the manager of the Global Lifecycle Management team responsible for both hardware and software asset management at Capital Group. He has 38 years of IT experience with 21 years at Capital Group managing client service & support, client engineering, and asset management teams. During his tenure at Capital Group Nuch formed a global team starting with hardware asset management and then maturing into software asset management. Prior to joining Capital, Nuch was an application development manager and desktop support manager at Carter Hawley Hale Stores, an application developer at Southern California Gas Company, and an accountant at Liberty National Bank and Trust Company in Buffalo, New York. He holds an accounting degree at St. Bonaventure University. Nuch is based in Yorba Linda, California with his wife and two sons. He is an avid cyclist and a baseball and Formula 1 racing fan.

Craig Hundley is a Senior Software Asset Analyst on the Global Lifecycle Management team responsible for Capital Group’s overall Software Asset Management program. He has been with Capital Group for 25 years of which 19 years within the IT organization with 7 years managing data center and client software assets. During his tenure at Capital Group, Craig held several positions within the business, was a member of the Technology Service Desk and Desktop Support teams, as well as managed the GSD Technology Support team. Prior to joining Capital Group, Craig held numerous positions within the banking industry and was a member of the United States Army Reserve within the Military Intelligence organization. He holds a Certified Software Asset Management Certification from the International Association of Information Technology Asset Managers, Inc. Craig is based in San Antonio, Texas with two sons and a cat. He is an avid hunter and fisherman and enjoys mountain biking and country dancing.