HDI San Antonio Board welcomes Clayton Mitchem, Parsons Corporation

HDI San Antonio Board Meeting 5:00 pm November 8th - Clockwise, Clayton, Bernard, Annita, James and Doug. Not pictured, Rob and Jesse.

Please join us in welcoming Clayton Mitchem, Service Desk Manager at Parsons Corporation, to the HDI San Antonio Board of Directors.  Clayton will serve as our VP of Communications and be responsible for getting the word out on all upcoming events, etc.

Last week we had another fun/productive Board meeting.  Lots of great things coming with big plans to close out 2017 and kick off 2018 with a roar.

We look forward to seeing all of you on December 7th for the 8th Annual HDI San Antonio Awards Luncheon.

Thank you for your support,

Your HDI San Antonio Board

Asset Management…The Journey – What a great event!

Capital Group’s Nuch Infante – Manager of the Global Lifecycle Management Team

Capital Group’s Craig Hundley – Senior Software Asset Analyst

Thanks again to Nuch Infante and Craig Hundley of the Capital Group for their efforts in developing and delivering a great presentation on Asset Management.  Nuch and Craig walked the HDI group through the milestones in their Asset management journey, year 2000 to today, highlighting all the discoveries they made along the way.

They offered excellent insight into the challenges they faced and their potential impact.  They shared their systematic approach, processes and systems they relied on and the industry experts and sources they found to be helpful.

We also want to thank Grace Bennett, IT Senior Manager and the entire Capital Group team for the hospitality and willingness to share this information.

We look forward to seeing you on December 7 for the 8th Annual HDI San Antonio Awards Luncheon.

Excerpts from the presentation

HDI San Antonio Event – Asset Management…The Journey, October 19th

Please join us October 19th as The Capitial Group's Nuch Infante and Craig Hundley present Asset Management...The Journey.

The presentation will focus on Asset Management and Capital Group's journey from inception to their current maturity level. The presentation will include:

  • Vision, mission, strategy/goals, and the format used for moving forward
  • Capital Group's current level of maturity and maturity model overview.
  • Continuous improvement, gap analysis and plans to raising our level of maturity.

Eventbrite - Asset Management...The Journey


  • 11:00 AM to 11:30 AM - Check In and Networking
  • 11:30 - 11:45 - Chapter Business
  • 11:45 - 1:00 PM - Presentation - Asset Management...The Journey

About the Presenters

Nuch Infante is the manager of the Global Lifecycle Management team responsible for both hardware and software asset management at Capital Group. He has 38 years of IT experience with 21 years at Capital Group managing client service & support, client engineering, and asset management teams. During his tenure at Capital Group Nuch formed a global team starting with hardware asset management and then maturing into software asset management. Prior to joining Capital, Nuch was an application development manager and desktop support manager at Carter Hawley Hale Stores, an application developer at Southern California Gas Company, and an accountant at Liberty National Bank and Trust Company in Buffalo, New York. He holds an accounting degree at St. Bonaventure University. Nuch is based in Yorba Linda, California with his wife and two sons. He is an avid cyclist and a baseball and Formula 1 racing fan.

Craig Hundley is a Senior Software Asset Analyst on the Global Lifecycle Management team responsible for Capital Group’s overall Software Asset Management program. He has been with Capital Group for 25 years of which 19 years within the IT organization with 7 years managing data center and client software assets. During his tenure at Capital Group, Craig held several positions within the business, was a member of the Technology Service Desk and Desktop Support teams, as well as managed the GSD Technology Support team. Prior to joining Capital Group, Craig held numerous positions within the banking industry and was a member of the United States Army Reserve within the Military Intelligence organization. He holds a Certified Software Asset Management Certification from the International Association of Information Technology Asset Managers, Inc. Craig is based in San Antonio, Texas with two sons and a cat. He is an avid hunter and fisherman and enjoys mountain biking and country dancing.

Hey San Antonio…Let’s recognize your top Service Desk and Desktop Support personnel

2016 HDI San Antonio Desktop Support Technician of the Year – Lazaro Ferdin, Whataburger, Daniel Mejia, Manager

The heart of every IT Department is the Service Desk and Desktop Support Team.   These great people are the face of IT and are a big part of the user experience and the success of your entire organization.

HDI San Antonio is accepting nominations to recognize Service Desk and Desktop Support personnel from across the San Antonio area.  The nomination process has been streamlined…Consider taking about 15 minutes to get the ball rolling and let HDI San Antonio do the rest.  Please visit thinkhdi/awards for more info and nominations forms.  Nomination deadline is October 31st.

Questions?  Please contact Bernard Beaullieu, VP, Past President HDI San Antonio at 210-710-4161.  Slideshow from last year’s Awards Luncheon.

Please join us in thanking our sponsors for this year’s 8th Annual HDI San Antonio Awards Luncheon, Y&L Consulting and Beaullieu & Associates, IT Staffing & Services.  Photography by Joel Spring, RxDesign.


HDI Premier Awards Sponsor: Robert Half Technology

HDI proudly acknowledges Robert Half Technology as the premier sponsor of the HDI Awards program. Since 2004, Robert Half Technology has given award finalists the opportunity to be honored as leaders within the technical support industry, attend the industry’s leading conference, learn and grow in their professions, and network with peers from around the globe.

With over 120 locations worldwide, Robert Half Technology provides on-demand technical expertise through a full spectrum of IT staffing services – from project, contract-to-hire and full-time staffing, to managed IT services and IT solution consulting. To learn more about Robert Half Technology’s staffing solutions or start your job search, visit rht.com.

Employee recognition is important!

Employee recognition is an important part of showing your Service Desk Team, Desktop Team, you appreciate them. Nominate your Batman, Wonder Woman or Superman today…HDI San Antonio will do the rest.

Want to hear more?  Contact Bernard Beaullieu, VP, Past President at 210-710-4161.

You can visit http://www.thinkhdi.com/events/awards.aspx for details and nomination forms.