2017 HDI Salary & Practices Report – A go to resource

Over the years I have had tons of inquiries involving requests for all kinds of IT Support/Service Management information, trends, and best practices.  I always refer people to the wealth of knowledge in the HDI Salary & Practices Report.  Last year almost 600 peer IT organizations from across Noth America shared details about what they have going on and where they are going.

This report alone is worth the price of the HDI annual membership.  If you haven’t already, please do take a moment to peruse this invaluable report.

Have questions or would like to learn more about joining HDI?  Please contact Bernard Beaullieu, 210-710-4161.

HDI San Antonio Board of Directors kicks off 2018!

HDI San Antonio Board Meeting – Jan 10, 2018

We had a fun and very productive HDI San Antonio Board of Directors meeting last night hosted by Rob Evans, Argo International.  Attendees included; Rob, Doug Rabold, CPS Energy, Jesse Vazquez, Andeavor, Jason German, iHeart, James Nelson, CGI, and Bernard Beaullieu, Beaullieu & Associates.

We had a robust discussion aimed at firming up our line up for events in 2018 as evidenced by the whiteboard pic included in this post.  Here is what we have so far:

February 15 – Lunch Social

March – HDI Support Center Analyst Certification Training – Details please contact Doug Rabold

April 19 – Leadership Panel Discussion – Balanced Scorecard, hosted and sponsored by Andeavor

June 21 – Cyber Security Event

August 16 – TBD

October 11 – TBD

December 6 – Awards Luncheon

Please join us on February 15 for the Lunch Social and join the discussion with fellow IT Support/Service Management leaders!


8th Annual Awards Luncheon – Wrap up, photo gallery

It was an awesome event last Thursday! We had 28 nominees from 20 different organizations, up for an HDI Award this year! In total, over 90 attendees joined us to recognize these nominees. We had great hosts, food, people, and even prizes! Congratulations to Cinthya Moyer from Methodist Healthcare for winning the Service Desk Analyst of the Year Award and to Shane Fritts from Rackspace for winning Desktop Support Technician of The Year Award! #HDISA #AwardChallenge Rob Evans JAMES NELSON Doug Rabold, ITIL, HDI Annita Hereford-Crump Bernard Beaullieu Jesse Vazquez Jr (PHA).

Please join us in thanking our sponsors, Y&L Consulting and Beaullieu & Associates for helping make this great event happen.

Once again congratulations to all of our nominees!

Service Desk Analyst of the Year

Avila, Jose Alamo Colleges Diaz, Chris Rackspace
Poisso, Blake Andeavor Grzincic, Thomas Randstad
Nelson, James CGI Ballentine, Suzuka SSFCU
Ayala, Elroy City of Corpus Christi Flores, Selyna University Hospital
Mason, Rosana CPS Energy Garcia, Eleanor UT Health Science Center
Valencia, Josue CPS Energy Lehmer, Sara Valero
Contreras, Diana iHeartMedia Rascon, Breana Whataburger
Moyer, Cinthya Methodist Hospital Cerda, Rosemary Whataburger
Hernandez, Norma NISD Flores, Joe Y&L Consulting

Desktop Support Technician of the Year

Easiley, Kelvin Alamo Colleges Fritts, Shane Rackspace
Ruiz, Robert Capital Group Arteaga, Marco SSFCU
Watson, Kevin City of Corpus Christi Asgari, Alex SWBC
Zavala, Arturo CPS Energy Liebel, Adam Tech Data
Cortez, Mario Credit Human Reed, Ted Whataburger


Thanks again to Joel Spring, RxDesign for capturing last week’s 8th Annual HDI San Antonio Awards Luncheon.  Joel has posted all of the pictures at http://rxdesign.zenfolio.com/p375558286

HDI San Antonio – Follow, Share, Like

We have some great things going and are looking to grow and expand our community.  Please help us get the word out by Following, Sharing and Liking us on our Social Media pages!.

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HDI San Antonio Board welcomes Clayton Mitchem, Parsons Corporation

HDI San Antonio Board Meeting 5:00 pm November 8th - Clockwise, Clayton, Bernard, Annita, James and Doug. Not pictured, Rob and Jesse.

Please join us in welcoming Clayton Mitchem, Service Desk Manager at Parsons Corporation, to the HDI San Antonio Board of Directors.  Clayton will serve as our VP of Communications and be responsible for getting the word out on all upcoming events, etc.

Last week we had another fun/productive Board meeting.  Lots of great things coming with big plans to close out 2017 and kick off 2018 with a roar.

We look forward to seeing all of you on December 7th for the 8th Annual HDI San Antonio Awards Luncheon.

Thank you for your support,

Your HDI San Antonio Board