HDI Support Center Team Lead certification training happening right here in San Antonio!

July 27, 2017 – We have a great group of IT Leaders and practitioners gathered here in San Antonio for the next two days discussing, collaborating, and learning the HDI Support Center Team Lead curriculum.  What a great way to expand your knowledge learn about IT Support/Service Management best practices!

Interested in participating in future local San Antonio HDI Certification classes? Please contact Doug Rabold, our HDI San Antonio President and VP Training & Development for more details.

Please join us in thanking New Horizons Learning Centers for hosting this class and helping make it possible.





New easier nomination form for the HDI Analyst of the Year…Nominations open to nonmember organizations

Nominations are now open for the HDI Analyst of the Year and Desktop Support Technician of the Year.  This year the written nomination will consist of only one question with the idea of making it easier to nominate top performers from your staff.  In addition, HDI has opened up this program to nonmembers organizations as well.  Please feel free to invite peer leaders to participate in the great program.

Please click here for more info and to nominate your top Analyst and/or Desktop Support personnel.

We will honor all nominees and announce our local winners at our 8th Annual Awards Luncheon on December 7th.

2017 HDI Analyst of the Year nomination form


Thank you UTSA OIT for an outstanding program on leveraging social media within IT Support

Image may contain: 3 people, people sitting and screenPlease join us in extending a huge thank you to Ben Garcia and the entire UTSA OIT team for the excellent presentation on how they use Social Media to help support their enterprise.  This was an extremely informative presentation that was well received by all attendees.  The event received a “Five Star” rating from attendees.

We also thank David Fuller and New Horizons Learning Centers for hosting this event.

Stay cool and be on the lookout for announcements as we have some more great events coming in August, October and December.

Your HDI San Antonio Board of Directors!

HDI San Antonio Board of Directors Meeting July 12, 2017 5:00 PM

We have some great events coming up for the rest of 2017:

We look forward to seeing you all at these great events!

Your HDI San Antonio Board of Directors,

Annita, Stephen, James, Jesse, Rob, Bernard and Doug

HDI Service Management Awards – Nomination Deadline Extended to July 14

HDI Service Management Awards Nomination Deadline Extended to July 14

Let’s get the bad news out of the way first: You still haven’t submitted a nomination for a 2017 HDI Service Management Award.

Now the good news: You still have time! We extended the nomination deadline. You now have until Friday, July 14 to nominate a deserving organization.

What are we looking for? Any organization who’s excelling in IT service management. You can nominate your team (or someone else if you’re feeling generous) in either of the following categories:

Service Improvement Award

HDI Service Improvement Award




KCS Award

HDI Knowledge-Centered Service Award




If you’ve got it, flaunt it. You can claim your fame as an award-winning tech service and support team, but you must submit your nomination ASAP.

BONUS: If you make the cut as a finalist, you’ll get a free pass to the #1 annual event for ITSM professionals-the FUSION 17 Conference this fall in Orlando!

July 27 & 28th – HDI Support Center Team Lead Training

HDI San Antonio is proud to sponsor the HDI Support Center Team Lead training leading to the HDI professional certification.  This course will be facilitated by a certified HDI instructor on July 27 & 28th and our host for this training class will be New Horizons Learning Center located at 2727 NW Loop 410.

The content of this course is appropriate for technical support professionals who must understand support center processes and best practices and who must master critical daily functions like quality monitoring, escalation procedures and agent coaching.


You can obtain more detailed information by contact Doug Rabold, Chapter President and VP of Training & Development, at 210-793-0069 or on the HDI website at the HDI Support Center Team Lead main page.


**When registering please use code TBSA for tracking purposes.




Special thanks to New Horizons Learning Centers of San Antonio for hosting this great training opportunity!