How Are San Antonio Enterprise Organizations Responding to Increasing Cybersecurity Threats?

2017 witnessed more cybersecurity attacks, increased spending, greater defenses, and larger breaches. 2018 may see even more of all things cybersecurity.

Please join HDI San Antonio for a cybersecurity panel discussion featuring CISO’s and SME’s from iHeart Media, Andeavor, CPS Energy, Capital Group, Acelity, and IPSecure.  iHeart Media will host this lively discussion on Thursday, June 21, 2:30 – 5:00 PM.

This event is offered at no cost to member and member organizations and $30.00 for nonmembers.  Please click on the button below for more information and registration for this event.

Please join us in thanking our sponsor, ServiceNow for sponsoring this event.

Please be on the lookout for Panel Bio’s and access to “Crowd Sourcing”  questions and topics for this panel.

We thank you for your support and look forward to seeing you on June 21st.

The IT Support/Service Management Community

A Special Gift from your HDI Local Chapter – Save up to $400 on HDI 2018

With the HDI 2018 Conference & Expo right around the corner, HDI wants to offer local chapters special perks for promoting registrations this year. You not only get a $200 discount on your conference registration, but if our promo code is used the most, we could win fabulous prizes to put towards equipment for our local chapter meetings, reserved seating at the conference general sessions for our chapter members, free drink tickets to use at the HDI annual conference party, and more. Sign up now and start spreading the word!


HDI 2018 Conference & Expo Event Information


Date:                             April 10-13, 2018

Location:                    MGM Grand

3799 S Las Vegas Blvd

Las Vegas, NV 89109


Registration Link:


HOW DO I REGISTER FOR THE CONFERENCE THROUGH MY CHAPTER? Use our local chapter’s promo code and we both win! You will receive a $200 discount on your conference registration and HDI will offer PRIZES to the top three chapters that register the most people with their promo code for the HDI 2018 Conference & Expo.

If you are not a member, make sure you purchase a membership with your conference registration, because you will get yet another $200 discount on your registration and our chapter will receive extra bonuses for each membership sold with a conference registration. WIN-WIN!

Register TODAY with our Local Chapter Promo Code!


Help us spread the word and earn rewards for your efforts! Let’s make this the biggest and best HDI event to date, and show everyone why we are the winning chapter!

Also, NEW this year, a local chapter channel has been created in the conference app. This channel can be used to reach out to chapter members during the conference, schedule meetings with chapter members, and invite prospects to join upcoming chapter events. Start connecting today!

*Promo codes are not to be marketed via Twitter or Facebook to avoid pickup by spiders and inclusion on coupon sites





HDI Support Center Analyst Certification Class – San Antonio May 17 & 18

The HDI San Antonio chapter will host HDI Support Center Analyst/Desktop Support Technician course in San Antonio May 17-18th.  This class is geared toward front line and desktop support professionals and focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, face to face communication, incident management, and communication skills.


This is the only date the class is offered in our area at this time so don’t miss out.  The cost of the class is $1399 if students are registered by April 5th.  After that date, the price is $1499/person.


Please contact our HDI representative, Shea Knauff at 904-819-6647 or, to register or if you have any questions about HDI offerings.

Looking to connect and share best practices with fellow San Antonio area IT leaders?

Consider joining HDI San Antonio, "The IT Support/Service Management Community!"  Our mission is to serve San Antonio area organizations by helping them increase the value, stature and strategic importance of their Information Technology organization.

What's in it for me?  Joining the HDI San Antonio Local Chapter gives area information technology leaders access to a variety of resources including:

  • A community of Information Technology Professionals that gives San Antonio area IT Leaders an opportunity to "Connect" and share real-life  "Best Practices" in the areas of Service Management and Technology Support.
  • Local Programs & Events that feature industry SMEs leading presentations and discussions on  Information Technology Support and Service Management “Best Practices”.
  • Training and Certification in the areas of IT Support, Leadership, KCS and Service Management.
  • Annual Awards & Recognition Program that recognizes San Antonio’s top Information Technology Support Practitioners, Leaders, and Teams. Awards include Service Desk Analyst of the Year, Desktop Support Technician of the Year, Manager of the Year, Team Excellence, KCS, and Service Improvement.
  • Industry publications including white papers and the annual HDI Salary & Practices survey.
  • Discounts for the HDI Annual Conference and the HDI Annual Service World Conference.

2017 HDI San Antonio Desktop Support Technician of the Year, Shane Fritts, Rackspace. (Left) Doug Rabold, President HDI San Antonio.

Want to get hooked up?  Please contact Bernard Beaullieu for more details and information on attending our next event.

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  Our Vision is to be the Premier Information Technology Association in South Texas.