HDI San Antonio Event Featuring Malcolm Fry, Friday, February 27

Malcolm FryHDI San Antonio proudly announces that Malcolm Fry, Global ITSM authority will present Get smART, a Kaleidoscope of Ideas to Refresh Our ITSM Palettes on Friday, February 27, 1:30 to 3:30 PM.

We all need inspiration and can find it in many ways from following a football team to liking a particular singer but sometimes we need to refresh our thoughts and ideas for this we need require inspiration.  Here we will use art as for a kaleidoscope of ideas and thought processes to help refresh your ITSM palette.  I will be using different art forms to show how they can help us with our ITSM planning and operation.  After exploring the art world as it relates to ITSM we will look at how we can apply this to restructuring the ITSM processes with fresh eyes.

Cherwell-Software Cherwell Software ambassador and IT industry legend Malcolm Fry is a recognized IT luminary with more than 40 years of industry experience. He brings an unparalleled breadth of knowledge on IT business and technical issues and is a regular keynote speaker all over the world. The author of many publications on IT service and support, he is regularly contacted as a source of information by technology journalists. Some of his publications include A Step-by-Step Guide to Building a CMDB, How to Build a Service Management Department, and ITIL Lite a Road Map to Partial or Full ITIL Implementation. Malcolm was also a member of the v3 Advisory Group and a mentor for the Service Operations book. In 2009 he was awarded the prestigious Ron Muns Lifetime Achievement Award for IT service and support and in 2014 the IT Industry Legend Award.

“His keynote was very original and was based around looking at various famous types of artwork like Banksy, Salvador Dali and Monet and how they relate to ITSM in that sometimes Service Management isn’t about the little details it’s about the bigger picture and that you can look at things in a different way especially how the Service Desk works.” – Glenn Thompson, the ITSM Review

This event is sponsored by Cherwell Software, a global IT Service Management software provider and hosted by CPS Energy.

Please visit our events page at hdisanantonio.org for more information and to register for this great event.

HDI San Antonio February 2015 Board of Directors Meeting

HDI San Antonio Local Chapter LogoThe HDI San Antonio Board of Directors met on Wednesday, February 11, 2015.  We had a full slate of officers attending including: Shawn McClelland, VP of Vendor Management, Norma Ohlenbusch, VP of Communications, Josh Valencia, VP of Events, Stephen Steinbach, VP of Web & Social Media Presence, Doug Rabold, VP of Membership and Bernard Beaullieu, President & VP of Programs.  Here is a link to the meeting minutes HDI San Antonio February 2015 Board of Directors Meeting Minutes



HDI San Antonio Local Chapter Announces 2015 Leadership Team

The HDI San Antonio Local Chapter is very excited to announce our 2015 Executive Board.   We have added several new board members and new responsibilities with all changes aimed at posturing our organization for continued success!

Introducing our 2015 Board Members:

  • VP of Membership – Doug Rabold – Whataburger
  • VP of Training & Development – Jesse Vazquez – Rackspace
  • VP of Events – Josue Valencia – CPS Energy
  • VP of Communications – Norma Ohlenbusch – Rackspace
  • Webmaster – Stephen Steinbach – Whataburger
  • VP of Vendor Sponsorship & Management – Shawn McClelland – UT Health Science Center
  • President & VP of Programs – Bernard Beaullieu – Beaullieu & Associates

Please visit our Officers page for bios and contact info.

Please join us in congratulating & welcoming all of our board members.

David Saenz, CPS Energy, Wins the HDI Central Region Analyst of the Year Award

IMG_0108David Saenz, CPS Energy, 2015 HDI San Antonio Analyst of the Year, was named today as the winner of the 2015 HDI Central Region Analyst of the Year competition! David will represent the Central Region at the HDI National Competition at Mandalay Bay, Las Vegas.

Brett Foster from the HDI Nebraska Chapter won the 2015 HDI Central Region Desktop Support Technician of the Year Award.

Please join us in congratulating David and CPS Energy!  Best of luck at the finals in Las Vegas!

Welcome to the HDI San Antonio Local Chapter

Welcome to the HDI San Antonio Local Chapter.  We are in the process of updating our website, contact management and event management systems.  We are looking forward to an exciting 2015 with plenty of great events!

Thanks for your patience, Bernard