Event Follow Up – Get smART, Presented by Malcolm Fry

Malcolm FryWe hope you had the opportunity to join the 55+ other IT professionals in watching Global ITSM authority Malcolm Fry  present Get smART, a Kaleidoscope of Ideas to Refresh Our ITSM Palettes on Friday, February 27.  Malcolm painted a pathway for IT using images of famous artists’ artwork and stories of their lives, while weaving in stories of his upbringing in North London. Here are just a few of my takeaways from the presentation. There were so many great nuggets!IMG_1526

From Salavor Dali’s work, sometimes you have to step back and think about what you’re doing and not be reactive. Look at the services with an open mind, and work toward resolution, not just a workaround. George Seurat showed that with so much data to analyze, we need to learn to manage the data.  Precision takes time and resources; the results are not always what you wanted.MFry_group2

With Claude Monet, I was reminded to do things in a way that is enjoyable; we need to have more “feel good” in the IT world. (One of the ways we do this is by improving what we do and including the end user in the project.) Stephen Wiltshire’s work was proof that regardless of where you started, you can always get to the top.

We’d like to thank CPS Energy for hosting and Cherwell Software, a global IT Service Management software provider, for sponsoring this event!

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Interested in Speaking at Fusion 15?


Are you interested in speaking at the largest service management conference in the industry? If so, the deadline for speaker proposals for FUSION 15 is next Friday!*  We also wanted to let you know about a brand new event called DevOps FUSION 15 Summit. This event will be co-located at FUSION 15, and we are currently accepting speaker proposals for this as well.

Reminder, the deadline is March 6, 2015. For more information about the submission process, a list of suggested topics, and more, click here.

Good luck with your submission!

* Fusion 15  is produced by itSMF USA and HDI. “Now in its fifth year, FUSION is a conference well-attended by industry thought-leaders. Each year, the best and brightest minds in service management gather at this respected event to share and obtain information on the latest technologies, processes, and methodologies.

Brand new this year, we are pleased to announce the all-new DevOps FUSION Summit, a targeted event happening in conjunction with the FUSION conference! While still in its infancy as it relates to ITSM, DevOps is already proving to be integral to the success of those in service management. Because of that, we can’t think of a better venue to showcase this industry-impacting hot topic than FUSION 15.” (source: https://hdiconf.tech.ubm.com/fusion15/proposals/devsummit)


Malcolm Fry Is Coming to San Antonio Friday, Feb. 27!

HDI San Antonio proudly announces that Malcolm Fry, Global ITSM authority will present Get smART, a Kaleidoscope of Ideas to Refresh Our ITSM Palettes Malcolm Fryon Friday, February 27, from 1:30 to 3:30 PM.

We all need inspiration and can find it in many ways from following a football team to liking a particular singer but sometimes we need to refresh our thoughts and ideas for this we need require inspiration. Here we will use art as for a kaleidoscope of ideas and thought processes to help refresh your ITSM palette. We will be using different art forms to show how they can help us with our ITSM planning and operation. After exploring the art world as it relates to ITSM we will look at how we can apply this to restructuring the ITSM processes with fresh eyes.

Cherwell Software ambassador and IT industry legend Malcolm Fry is a recognized IT luminary with more than 40 years of industry experience. He brings an unparalleled breadth of knowledge on IT business and technical issues and is a regular keynote speaker all over the world. The author of many publications on IT service and support, he is regularly contacted as a source of information by technology journalists. Some of his publications include A Step-by-Step Guide to Building a CMDB, How to Build a Service Management Department, and ITIL Lite a Road Map to Partial or Full ITIL Implementation. Malcolm was also a member of the v3 Advisory Group and a mentor for the Service Operations book. In 2009 he was awarded the prestigious Ron Muns Lifetime Achievement Award for IT service and support and in 2014 the IT Industry Legend Award.

“His keynote was very original and was based around looking at various famous types of artwork like Banksy, Salvador Dali and Monet and how they relate to ITSM in that sometimes Service Management isn’t about the little details it’s about the bigger picture and that you can look at things in a difCherwell-Softwareferent way especially how the Service Desk works.” – Glenn Thompson, the ITSM Review

This event is sponsored by Cherwell Software, a global IT Service Management software provider and hosted by CPS Energy.

Please visit our events page at hdisanantonio.org for more information and to register for this great event.