Event Follow Up – Get smART, Presented by Malcolm Fry

Malcolm FryWe hope you had the opportunity to join the 55+ other IT professionals in watching Global ITSM authority Malcolm Fry  present Get smART, a Kaleidoscope of Ideas to Refresh Our ITSM Palettes on Friday, February 27.  Malcolm painted a pathway for IT using images of famous artists’ artwork and stories of their lives, while weaving in stories of his upbringing in North London. Here are just a few of my takeaways from the presentation. There were so many great nuggets!IMG_1526

From Salavor Dali’s work, sometimes you have to step back and think about what you’re doing and not be reactive. Look at the services with an open mind, and work toward resolution, not just a workaround. George Seurat showed that with so much data to analyze, we need to learn to manage the data.  Precision takes time and resources; the results are not always what you wanted.MFry_group2

With Claude Monet, I was reminded to do things in a way that is enjoyable; we need to have more “feel good” in the IT world. (One of the ways we do this is by improving what we do and including the end user in the project.) Stephen Wiltshire’s work was proof that regardless of where you started, you can always get to the top.

We’d like to thank CPS Energy for hosting and Cherwell Software, a global IT Service Management software provider, for sponsoring this event!

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Interested in Speaking at Fusion 15?


Are you interested in speaking at the largest service management conference in the industry? If so, the deadline for speaker proposals for FUSION 15 is next Friday!*  We also wanted to let you know about a brand new event called DevOps FUSION 15 Summit. This event will be co-located at FUSION 15, and we are currently accepting speaker proposals for this as well.

Reminder, the deadline is March 6, 2015. For more information about the submission process, a list of suggested topics, and more, click here.

Good luck with your submission!

* Fusion 15  is produced by itSMF USA and HDI. “Now in its fifth year, FUSION is a conference well-attended by industry thought-leaders. Each year, the best and brightest minds in service management gather at this respected event to share and obtain information on the latest technologies, processes, and methodologies.

Brand new this year, we are pleased to announce the all-new DevOps FUSION Summit, a targeted event happening in conjunction with the FUSION conference! While still in its infancy as it relates to ITSM, DevOps is already proving to be integral to the success of those in service management. Because of that, we can’t think of a better venue to showcase this industry-impacting hot topic than FUSION 15.” (source: https://hdiconf.tech.ubm.com/fusion15/proposals/devsummit)