As the premier organization for technical support professionals, HDI offers a variety of individual and team certifications. To date, over 65,000 professionals at all levels of support have been certified. Certification training can be delivered in formats including classroom and virtual self-study.
Key reasons to pursue certification include:
* Improved service: Service skills enhanced through customer focus, leadership and strategic direction
* Increased value: Certified professionals average 5% higher income than their non-certified peers
* Competitive advantage: Increased trust and credibility with customer
As VP of Training and Development, it is my honor to help the San Antonio technical professional community take advantage of opportunities for growth and development. We are currently working toward organizing Knowledge Centered Support Foundations training in San Antonio in coming months. In addition we would like to gauge the level of interest in other certification training including (but not limited to):
Please reach out to me, Doug Rabold, VP of Training and Development, at (210)-793-0069 if you have any questions or would like to express possible interest in these or other certification training sessions. (No obligation at this time; we just need to get preliminary indications of interest.)
Thank you and I look forward to serving your training needs in 2016!
Here’s a video about HDI certification.