We hope you are having a great summer and have some fun lined up to recharge the batteries. Your HDI San Antonio Local Chapter will be taking the month of July off. Our next event will be Wednesday, August 19, featuring Rick Joslin, HDI’s Executive Director of Training & Certifications, presenting Knowledge Centered Support (KCS). Rick will bring us up to date on the latest “Best Practices” for KCS. A big thank you goes out to New Horizons Learning Centers for hosting and sponsoring this event.
Our September event will be a presentation and group discussion on Key Performance Indicators (KPIs) and Metrics. It has been quite a while since we touched on this important topic. Please plan on connecting with your fellow area IT Support leaders and getting a first-hand look at what they are measuring/driving in their organizations.
Our Annual Awards Luncheon will be in November again this year. Please plan on recognizing your top Analyst, Desktop Support Technician, and Support Manager. Last year our local winners did very well competing at the national level.
As always, we thank you for your tremendous support and look forward to serving the San Antonio area Information Technology Support community.