Who will you nominate? Would you like to help select the winners? Volunteer to judge!

Every year, your local HDI San Antonio chapter hosts a special awards ceremony honoring local Analyst of the Year and Desktop Support Technician of the Year nominees. (This year it will be held on Thursday, Dec. 3.) Do you know someone who epitomizes customer service and support? Consider nominating them. Watch for details.

Would you like to take part in selecting our next award winners? We’re looking for judges. You’ll have the opportunity to hear interviews of each nominee, grade their responses, and help determine who takes home the prize. This volunteer opportunity can be done at your convenience from the comfort of your own home or the local coffee shop. If you are interested, please contact Bernard Beaullieu.

Upcoming HDI San Antonio Events

Here is a brief look at what we have coming up:

ITSM Roadmap - October 21, 2015, presented by Ron Willbanks, Senior Director, CPS Energy.

HDI Knowledge Centered Support Certification Class - November 16 - 18, Hosted by CPS Energy.

HDI Problem Management Certification Course, November 18 & 19, Hosted by CPS Energy.

HDI San Antonio Awards Luncheon – December 3, 2015 –HDI Analyst of the Year, HDI Desktop Support Technician of the Year, HDI Manager of the Year and HDI Team Excellence Award.–Nominations start September 1, 2015

Are You a Member?

If you enjoy the bi-monthly meetings with your San Antonio Local HDI Chapter, we’d like to invite you to become a Professional member for just $295.

Enjoy benefits like:

  • Local chapter and vChapter meetings
  • Access to HDI Practices and Salary Reports
  • Discounts on HDI Conferences, Events, and Training
  • Ability to apply/nominate for HDI awards
  • Much more

Learn more by visiting www.ThinkHdi.com/Join or calling 800-248-5667.

Update from August 19 Event, Knowledge Centered Support!

RickJoslinKCSWe’d like to thank everyone who attended Rick Joslin’s informative presentation about Knowledge Centered Support (KCS) on Wednesday, August 19.  We had HDI members and guests from NuStar, Whataburger, CPS Energy, Tesoro, Capital Group, University of Texas Health Science Center, New Horizons, Beaullieu and Associates, TEKSystems, and Rackspace, as well as some in between jobs. New Horizons hosted and sponsored this excellent event. Thank you, New Horizons!Aug182015

Rick Joslin is responsible for the development, sales, and delivery of HDI’s training and certification offerings. He is a certified Knowledge-Centered Support (KCS) instructor, and he has guided many organizations through the implementation of KCS. At our luncheon, he gave an excellent presentation about what KCS looks like and how it compares with the older Knowledge Engineering model. In KCS, the knowledge content is a byproduct of solving problems for your customers, and is collaborative. Everyone on the team is responsible for creating and validating content.

Here is a link to Rick’s presentation.

If you would like to know more about how to implement KCS in your organization, please consider attending the comprehensive Knowledge Centered Support Certification class at CPS Energy in San Antonio on November 16 – 18. Please contact Shea Knauff for more details and to register.  Shea can be reached at 904-819-6647.New Horizons

We’d like to offer our thanks again to New Horizons for hosting and sponsoring this event!

Preview of HDI Events Coming to San Antonio in the Near Future!

Your HDI San Antonio Local Chapter Board of Directors has been working overtime to schedule some great events to cap off another successful year. Take a look at what we have in store:

  • August 19, 11:00 AM to 1:00 PM – Knowledge Centered Support, presented by Rick Joslin, HDI Global
  • October 21, 11:00AM to 1:00 PM – IT Service Management Maturity Roadmap, presented by Ron Willbanks, Senior Director Infrastructure Operations at CPS Energy
  • November 18, 11:00 AM to 1:30 PM – HDI San Antonio Annual Awards Luncheon, Analyst of the Year, Desktop Support Technician of the Year, Support Center Manager of the Year, and Team Excellence Award
  • October – HDI Knowledge Centered Support Certification Training
  • November – HDI Problem Management Certification Training

We will be announcing details for these great events in the coming weeks.