Have you ever wondered what it would take to bring home the HDI Team Excellence Award? Last Thursday, HDI San Antonio members and guests had the opportunity to hear Sylvia Long, Whataburger Contact Center Manager, talk about their exciting 2-year journey to earn the 2015 HDI Team Excellence Award. The HDI Team Excellence Award honors world-class support organizations that deliver unparalleled customer service and support. The HDI Team Excellence Award winner is chosen based on Organization Description, People, Process, Technology, Challenges, and a Team Video.
Sylvia was transparent as she discussed the challenges and hurdles the Whataburger Contact Center had to face along the way. She brought a level of excitement about her team and customer service that was inspiring and contagious.
Do you think you have what it takes to enter and win the HDI Team Excellence Award? Here are some of the key takeaways from Sylvia’s presentation about Whataburger’s experience:
- Start taking notes now about your team and any improvements you’re making.
- Create a mission statement for your Service Desk.
- Read the entire application and all the criteria before you get started.
- Be sure to convey how your team ROCKS!
- Answer all the questions, and provide good examples for each question.
During Sylvia’s presentation about her Team Excellence entry, attendees had the opportunity to ask questions and benefit from her experience. Personally, I left the event energized and renewed.
HDI San Antonio would like to thank Sylvia Long and Whataburger University for an informative afternoon. We’d also like to thank all the attendees for taking a couple of hours out of their day to join us!