HDI San Antonio Local Chapter awarded Circle of Excellence for 2015!

Circle of ExcellenceHave you heard? Our chapter achieved the Circle of Excellence award for 2015. Doug Rabold, VP of Training and Development, will be accepting the award for us at HDI 2016.

Hello San Antonio Local Chapter,

Congratulations!!  Your chapter has achieved Circle of Excellence 2015!!  You have completed all of the required criteria and 17 of the 25 elective criteria.  This shows me that your chapter is a strong resource to your community!

You will be honored officially at the Local Chapter Officers Meeting at HDI 2016 and the 2015 logo recognizing your achievement will be sent to you soon!

Kind Regards,

Kerri Hanna, Program Manager, Local Chapters | HDI

Thanks for your participation in the San Antonio Local Chapter events and for reading our website. Together we will continue to build and grow.

More on the HDI San Antonio Lunch Social

HDI San Antonio would like to thank all who joined us at our Lunch Social at Mamacitas Restaurant and Cantina last Wednesday for a delicious Mexican meal and good company.

IT and Service Desk leaders from CPS Energy, StandardAero, Whataburger, SSFCU, Texas Department of Banking, SWBC, SACU, UT Health Science Center, University Health System, University of Texas San Antonio, SATX Technology Associates, Camber, Y&L Consulting, and Beaullieu & Associates had the opportunity to exchange ideas and learn from others’ experiences.

Watch for updates about our upcoming events. We hope you’ll join us!


President’s take on the HDI San Antonio Lunch Social

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HDI San Antonio Board of Directors: Norma Ohlenbusch, Rosana Mason, Stephen Steinbach, Doug Rabold, Shawn McClelland, Bernard Beaullieu and Jesse Vazquez.

Thanks again to everyone for coming out and connecting with the local San Antonio IT support community at Wednesday’s Lunch Social.  There was a lot of collaboration and discussion going on resulting in some great ideas/feedback.

Based on the feedback, we have chosen Service & Support as a Business: KPIs that Tell the Big Picture, presented by Jeff Rumberg, Metric Net for our June 16 event.  More details to come.

HDI local event ideas that came out of the discussions included:

  • Encryption Software
  • Time Management
  • Forum on Knowledge Centered Support
  • Service Desk Best Practices
  • Windows 10 Deployments
  • Roundtable on predetermined topics such as Employee Engagement
  • Transformation from Help Desk to Service Desk
  • Self Service
  • Incident Management Systems
  • Organization – How to realign support organization to be more efficient.

Interest in local HDI Certification Classes included ITIL, Problem Management, Knowledge Centered Support, Support Center Analyst & Team Lead.

We will start work on all of this at the next HDI San Antonio Board of Directors meeting.

Thank you very much for your continued support,


A word from your chapter president

We had this year’s first HDI San Antonio Board of Directors meeting on Wednesday, January 27.  It was great to get back together again and start brainstorming for the new year.

We’ve had some role changes within the board and we are pleased to welcome Rosana Mason Rosana, Doug, and Joshas a new board member.  Rosana is pictured with board members, Doug Rabold and Josh Valencia.

This year’s HDI San Antonio Local Chapter Board of Directors includes:

VP of Vendor Management  Shawn McClelland, UT Health Science Center

VP of Communications – Norma Ohlenbusch, Rackspace

VP of Training & Development – Doug Rabold, CPS Energy

VP of Membership – Jesse Vazquez, Y&L Consulting

VP of Events – Josh Valencia, CPS Energy

VP of Web & Social Presence – Steve Steinbach, Whataburger

VP of Programs – Rosana Mason, CPS Energy

President – Bernard Beaullieu, Beaullieu & Associates

We are in the process of planning our events schedule for 2016 and look forward to seeing everyone sometime in March.

Thanks again for your support,


Tell us what you think!


Your local HDI chapter is here for you, our IT support community. We want to help you where you need it most. To that end, we are planning an event for early March to gather input from our members, potential members, and guests. Final date and venue to be determined, but we are thinking about March 9 or 10.

Please contact Rosana Mason and Bernard Beaullieu.