Please join your local HDI San Antonio chapter, friends, and colleagues at the CPS EMC auditorium on October 19th as walk through how a local world-renowned hosting company implemented their Incident Management program with presenter, Alex Sayavedra.
Alex was born and raised in the Rio Grande Valley and moved to San Antonio shortly after graduating from High School to attend UTSA’s computer science program.
He started at Rackspace in 2006 where he moved through several different roles before landing into support operations. This role ultimately developed dynamically into what soon became an Incident Management team of three. Throughout his tenure with this new team, they adopted and implemented Rackspace versions of the ITIL framework adding Change and Problem management.
After eight years in Incident Management, Alex transitioned into Cyber Security where he now leads Rackspace’s Cyber Fraud and Defensive Infrastructure team.