President’s take on the HDI San Antonio Lunch Social

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HDI San Antonio Board of Directors: Norma Ohlenbusch, Rosana Mason, Stephen Steinbach, Doug Rabold, Shawn McClelland, Bernard Beaullieu and Jesse Vazquez.

Thanks again to everyone for coming out and connecting with the local San Antonio IT support community at Wednesday’s Lunch Social.  There was a lot of collaboration and discussion going on resulting in some great ideas/feedback.

Based on the feedback, we have chosen Service & Support as a Business: KPIs that Tell the Big Picture, presented by Jeff Rumberg, Metric Net for our June 16 event.  More details to come.

HDI local event ideas that came out of the discussions included:

  • Encryption Software
  • Time Management
  • Forum on Knowledge Centered Support
  • Service Desk Best Practices
  • Windows 10 Deployments
  • Roundtable on predetermined topics such as Employee Engagement
  • Transformation from Help Desk to Service Desk
  • Self Service
  • Incident Management Systems
  • Organization – How to realign support organization to be more efficient.

Interest in local HDI Certification Classes included ITIL, Problem Management, Knowledge Centered Support, Support Center Analyst & Team Lead.

We will start work on all of this at the next HDI San Antonio Board of Directors meeting.

Thank you very much for your continued support,

Bernard

A word from your chapter president

We had this year’s first HDI San Antonio Board of Directors meeting on Wednesday, January 27.  It was great to get back together again and start brainstorming for the new year.

We’ve had some role changes within the board and we are pleased to welcome Rosana Mason Rosana, Doug, and Joshas a new board member.  Rosana is pictured with board members, Doug Rabold and Josh Valencia.

This year’s HDI San Antonio Local Chapter Board of Directors includes:

VP of Vendor Management  Shawn McClelland, UT Health Science Center

VP of Communications – Norma Ohlenbusch, Rackspace

VP of Training & Development – Doug Rabold, CPS Energy

VP of Membership – Jesse Vazquez, Y&L Consulting

VP of Events – Josh Valencia, CPS Energy

VP of Web & Social Presence – Steve Steinbach, Whataburger

VP of Programs – Rosana Mason, CPS Energy

President – Bernard Beaullieu, Beaullieu & Associates

We are in the process of planning our events schedule for 2016 and look forward to seeing everyone sometime in March.

Thanks again for your support,

Bernard

Tell us what you think!

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Your local HDI chapter is here for you, our IT support community. We want to help you where you need it most. To that end, we are planning an event for early March to gather input from our members, potential members, and guests. Final date and venue to be determined, but we are thinking about March 9 or 10.

Please contact Rosana Mason and Bernard Beaullieu.

Why become an HDI member?

HDI empowers a highly engaged community of technical support professionals with the resources to reach their career goals while2016Membership optimizing the success of their support centers.

Join thousands of your peers, from frontline analysts to seasoned directors, in a community where you can make connections, learn best practices, establish friendships, and grow. HDI is a place where you can go to:

  • Gain industry knowledge
  • Learn from your peers
  • Excel in your career
  • Improve the maturity of your support organization
  • Acknowledge and celebrate professional achievement
  • Save money on professional and organizational development

For just $295 a year, HDI members receive exclusive access to unique resources and opportunities that help them connect, learn, and succeed.

Learn more and join at ThinkHDI.com/Membership. Click here for a fun and informational video.

Why get HDI certified?

As the premier organization for technical support professionals, HDI offers a variety of individual and team certifications. To date, over 65,000 professionals at all levels of support have been certified. Certification training can be delivered in formats including classroom and virtual self-study. 

Key reasons to pursue certification include:

* Improved service: Service skills enhanced through customer focus, leadership and strategic direction

* Increased value: Certified professionals average 5% higher income than their non-certified peers

* Competitive advantage: Increased trust and credibility with customer

As VP of Training and Development, it is my honor to help the San Antonio technical professional community take advantage of opportunities for growth and development. We are currently working toward organizing Knowledge Centered Support Foundations training in San Antonio in coming months. In addition we would like to gauge the level of interest in other certification training including (but not limited to):

* HDI Technical Support Professional

* HDI Support Center Analyst

* HDI Desktop Support Technician

Please reach out to me, Doug Rabold, VP of Training and Development, at (210)-793-0069 if you have any questions or would like to express possible interest in these or other certification training sessions.  (No obligation at this time; we just need to get preliminary indications of interest.)

Thank you and I look forward to serving your training needs in 2016!

Here’s a video about HDI certification.