July 27 & 28th – HDI Support Center Team Lead Training

HDI San Antonio is proud to sponsor the HDI Support Center Team Lead training leading to the HDI professional certification.  This course will be facilitated by a certified HDI instructor on July 27 & 28th.

The content of this course is appropriate for technical support professionals who must understand support center processes and best practices and who must master critical daily functions like quality monitoring, escalation procedures and agent coaching.

You can obtain more detailed information by contact Doug Rabold, VP of Training and Development, at 210-793-0069 or on the HDI website at the HDI Support Center Team Lead link.

When registering please use code TBSA for tracking purposes.

We are also seeking a local company with an interest in hosting this training.  Please contact Doug Rabold for details.

Highlights of HDI San Antonio Employee Development Round Table

We had a diverse group of IT Leaders and Practitioners from many local area organizations willing to share their thoughts on employee development.  We thank all of you for participating and sharing your experiences.  Here are some of the highlights of the conversation:

  • Most everyone agreed that employee development is a responsibility equally shared by the employee, their manager and the organization.
  • The majority of leaders in attendance expressed that being the first to volunteer for projects and pretty much assuming leadership responsibilities while in their current role were vital to them getting the promotion they were after.
  • The concept of the imaginary line, imaginary queue, that formed for upcoming promotions was introduced and discussed. If you are interested in advancing your career make it clear to leadership.  Let them know you want to be first in line and work with them to develop a plan to get you there.
  • While it may seem counter-intuitive for a discussion about developing Information Technology professionals, the idea of acquiring additional technical skills did not rank in the discussions. It was all about attitude and playing a leadership role in supporting the mission.

In a few months we will be kicking off our 8th Annual HDI San Antonio Awards Program.  IT Leaders from across the local area nominate their top Service Desk Analysts and Desktop Support Technicians for these awards.  The nominations for these awards always echo this same theme.  Managers site “Going Above and Beyond” and being able to thrive in a culture of empowerment, ownership and mission as the attributes that top performers demonstrate.

We thank you all for your support and look forward to seeing you at the June 15th event, UTSA presents Leveraging Social Media to Advance IT Support/Service Management.

HDI San Antonio – The IT Support/Service Management Community

HDI San Antonio Board of Directors nomination deadline April 20th

The deadline for HDI San Antonio Board nominations and self nominations is Thursday April 20, 2017.  Are you interested in serving or nominating someone?  Please contact Bernard Beaullieu, 210-710-4161 for more information about joining this fun and enthusiastic group of local IT leaders.

Our current list of nominees include:

  • VP of Social Media – Annita Hereford-Crump, Capital Group
  • VP of Communications – Stephen Steinbach, Whataburger
  • VP of Programs – Jesse Vazquez, Y&L Consulting
  • VP of Events – Open
  • VP of Vendor Relations – James Nelson, CGI
  • VP of Membership – Bernard Beaullieu, Beaullieu & Associates
  • President – Doug Rabold, CPS Energy

Please visit our Chapter detail page for further information on the benefits and requirements for serving on the Board of Directors.

HDI San Antonio, The IT Support/Service Management Community.

HDI promo code HDI17SA…You win, we win!

Considering registering for the HDI Conference May 9 -12 in Washington, DC?  Use promo code HDISA17 and you will receive an additional $200 off the conference registration fee.  You win!  

We win…HDI will award $500 to the HDI Local Chapter with the most registrations using their unique promo code, HDISA17.

In addition, HDI will award $500 to the HDI Local Chapter that has the most HDI Memberships purchased during conference registration (it’s an add-on option for the customer when getting their HDI 2017 pass).

We look forward to seeing all of you at this years national conference!

HDI San Antonio – The IT Support/Service Management Community

HDI San Antonio announces powerful 2017 program line up!

HDI San Antonio, The IT Support/Service Management Community has finalized their events line up for 2017 and invites you to join our community of local IT and IT Service Management leaders as we network and discuss industry best practices.  We are a nonprofit IT Support/Service Management association with the mission of helping local organizations increase the value, stature and strategic importance of their Information Technology Support organization.
Upcoming events include:


April 20 – Roundtable discussion focused on what peer organizations are doing to develop their IT Personnel. 

Eventbrite - HDI San Antonio Round Table Discussion; "What Are You Doing to Develop Your IT Support Personnel?"

April 20 – Roundtable

June 15 – UTSA presents leveraging Social Media within IT and IT Service Management.

Eventbrite - UTSA Presents - Leveraging Social Media to advance IT Support/Service Management

June 15 – UTSA

August 17 – Whataburger presents Culture, Quality and Excellence.

Eventbrite - Whataburger - Culture, Quality and Excellence

August 17 – Whataburger

October 19 – Capital Group presents Asset Management.

Eventbrite - Capital Group presents Asset Management

October 19 – Capital Group

December 7 – 11th Annual Awards Banquet – We honor San Antonio’s top Service Desk Analysts, Desktop Support Techs, Support Managers, and teams.

Eventbrite - 8th Annual HDI San Antonio Awards Luncheon

December 7 – 11th Annual Awards Banquet

We look forward to seeing you soon and will provide more details about these exciting events in the weeks to come.

HDI San Antonio – The IT support /Service Management Community