HDI San Antonio announces powerful 2017 program line up!

HDI San Antonio, The IT Support/Service Management Community has finalized their events line up for 2017 and invites you to join our community of local IT and IT Service Management leaders as we network and discuss industry best practices.  We are a nonprofit IT Support/Service Management association with the mission of helping local organizations increase the value, stature and strategic importance of their Information Technology Support organization.
Upcoming events include:


April 20 – Roundtable discussion focused on what peer organizations are doing to develop their IT Personnel. 

Eventbrite - HDI San Antonio Round Table Discussion; "What Are You Doing to Develop Your IT Support Personnel?"

April 20 – Roundtable

June 15 – UTSA presents leveraging Social Media within IT and IT Service Management.

Eventbrite - UTSA Presents - Leveraging Social Media to advance IT Support/Service Management

June 15 – UTSA

August 17 – Whataburger presents Culture, Quality and Excellence.

Eventbrite - Whataburger - Culture, Quality and Excellence

August 17 – Whataburger

October 19 – Capital Group presents Asset Management.

Eventbrite - Capital Group presents Asset Management

October 19 – Capital Group

December 7 – 11th Annual Awards Banquet – We honor San Antonio’s top Service Desk Analysts, Desktop Support Techs, Support Managers, and teams.

Eventbrite - 8th Annual HDI San Antonio Awards Luncheon

December 7 – 11th Annual Awards Banquet

We look forward to seeing you soon and will provide more details about these exciting events in the weeks to come.

HDI San Antonio – The IT support /Service Management Community

HDI San Antonio Board of Directors accepting nominations

We are excited to announce that nominations are open for the HDI San Antonio Board of Directors.  We are planning to wrap up our elections at the April 20th Membership Meeting.

Our current list of nominees include:

  • VP of Social Media – Annita Hereford-Crump, Capital Group
  • VP of Communications – Stephen Steinbach, Whataburger
  • VP of Programs – Jesse Vazquez, Y&L Consulting
  • VP of Events – Rosana Mason, CPS Energy
  • VP of Vendor Relations – James Nelson, CGI
  • VP of Membership – Bernard Beaullieu, Beaullieu & Associates
  • President – Doug Rabold, CPS Energy

Are you interested in serving or nominating someone?  Please contact Bernard Beaullieu, 210-710-4161 for more information about joining this fun and enthusiastic group of local IT leaders.

HDI San Antonio, The IT Support/Service Management Community.

Get your Service Desk Analysts Certified here in San Antonio next month!

HDI San Antonio, The IT Support/Service Management Community, is proud to announce that the HDI Support Center Analyst Certification class will be offered here in San Antonio April 19th.  The HDI Support Center Analyst Certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.

If you or any of your co-workers are interested in these or any other HDI training and certification, please reach out directly to Doug Rabold, your VP of Training and Development, at (210) 793-0069.

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Happy Spring Break Week!

HDI San Antonio

HDI San Antonio achieves “Circle of Excellence” and qualifies for the prestigious President’s Circle award

HDI San Antonio, “The IT Support/Service Management Community” has achieved the Circle of Excellence and has qualified for the Presidents Circle, the highest ranking for HDI Local Chapters.

All that remains between us and this achieving this recognition is for our members and constituents to take two minutes to complete a three question survey at 2017 President’s Circle Survey .

We look forward to your feedback and thank you for your support!

Your HDI San Antonio Board of Directors


Looking to join a group of fun, enthusiastic IT leaders?

HDI San Antonio Board of Directors

Consider joining the HDI San Antonio Board of Directors.  HDI San Antonio is “The IT Support/Service Management Community!”  We are nonprofit  IT Support & Service Management association and are inviting those interested in serving to join us at our March 8th, 5:00 to 7:00 PM Board of Directors meeting.  Please take a look at HDI San Antonio Local Chapter accepting nominations for the Board of Directors to learn more about the benefits and requirements for serving on our board.

Interested?  Contact Bernard Beaullieu, 210-710-4161 for more details.