HDI San Antonio is proud to sponsor the HDI Support Center Team Lead training leading to the HDI professional certification. This course will be facilitated by a certified HDI instructor on July 27 & 28th.
The content of this course is appropriate for technical support professionals who must understand support center processes and best practices and who must master critical daily functions like quality monitoring, escalation procedures and agent coaching.
When registering please use code TBSA for tracking purposes.
We are also seeking a local company with an interest in hosting this training. Please contact Doug Rabold for details.