Thank You for Attending Incident Management with Alex Sayavedra!

Thank you to everyone who was able to make it out and participate with your local San Antonio HDI Chapter featuring Alex Sayavedra, Senior Manager at Rackspace. It was a great time with a lot of great information and insight on how Alex helped make Incident Management a success with Rackspace Hosting.

We hope to see you all again at our next event.

 

 

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Special thanks to Robert Half technology for their sponsorship and support.

 

Thank you to CPS for providing the the facility and Spaghetti Warehouse for lunch.

 

 

 

 

See more photos and events on our Facebook page and stay up to date by following our Twitter feed!

Become HDI certified in San Antonio!

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Upcoming Training Class in San Antonio…

HDI San Antonio is proud to host the two-day HDI Desktop Support Technician certification class on December 5th & 6th. This course is relevant for anyone providing workstation hardware or software support – over the phone, via chat or at deskside. Seating is limited so hurry now to reserve your spot!

For more details and to reserve your spot, call your HDI San Antonio local chapter VP of Training and Development, Doug Rabold at (210) 793-0069 or via email Doug@hdisanantonio.org

Incident Management Event – More details

alexJust a brief note to convey some of the highlights of the HDI San Antonio Event – Incident Management presented by Alex Sayavedra, Senior Manager at Rackspace, Wednesday, October 19.

  • During the program Mr. Sayavedra will have all of the attendees participate in an interactive exercise working a major incident.
  • We will be serving lunch catered from the Spaghetti Warehouse.
  • Our sponsor Robert Half Technologies will have a gift card raffle.
  • Please be sure and bring a photo ID to gain access to the facility.

Please click here for more details and registration for this event.

As always we thank you for your support!

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Become HDI certified in San Antonio!

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Don’t miss an opportunity to become HDI certified in San Antonio!

Every role in the support center can benefit from HDI training and certification. From front-line help desk analysts to desktop support professionals, support center directors and everyone between. HDI certification indicates in-depth knowledge of best practices and industry standards. Built upon globally recognized industry standards developed by an international committee of industry experts and practitioners, HDI training helps support center organizations improve efficiency, increase service quality and encourage professional development.

Upcoming Training Class in San Antonio…

HDI San Antonio is proud to host the two-day HDI Desktop Support Technician certification class on December 8th & 9th. This course is relevant for anyone providing workstation hardware or software support – over the phone, via chat or at deskside. Seating is limited so hurry now to reserve your spot!

For more details and to reserve your spot, call your HDI San Antonio local chapter VP of Training and Development, Doug Rabold at (210) 793-0069 or via email Doug@hdisanantonio.org

HDI San Antonio participating in the New Horizons SpecTECHular, October 14, 2016

The New Horizons SpecTECHular event is an all day technology open house offering free educational information. New Horizons’ brings attendees the latest improvements and trends in IT technology and business skills. We’ve listened to your feedback, and we are happy to announce that SpecTECHular will be back to a full day format on a Friday AND we’re not picking one specific area of IT. Hence the theme!  There are several sessions on various topics offered throughout the day.

Register for SpecTECHular to:

  • Build your own schedule of educational breakout sessions
  • Complimentary lunch
  • Win prizes –Each of our 19 participating New Horizons locations will be giving away two fully paid educational programs:
    – 1 Professional Program: valued at $19,500
    – 1 Associate Program: valued at $7,500
  • Chance to network with peers and world class instructors

LIMITED SEATING. Register before the events fill up!

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HDI Presentation – Career Development – The Value of Professional Associations & Networking

Bernard Beaullieu, president of the HDI San Antonio Local Chapter will facilitate an open group discussion on the value of professional associations and networking when it comes to career development.

The idea of the session is to give IT professionals a chance to collaborate, share success stories and pose questions to other career minded IT professionals.  By nature the session itself will give participants great insight into the value of networking and collaboration.

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Bio -Bernard Beaullieu serves as president of the HDI San Antonio Local Chapter.   HDI is a global IT Support association and certification body for the technical service and support industry. The HDI San Antonio Local Chapter mission is to serve San Antonio area businesses and organizations by helping them increase the value, stature and strategic importance of their Information Technology Support organization.

Mr. Beaullieu is the founder of Beaullieu & Associates, a San Antonio Information Technology Staffing & services provider.  Mr. Beaullieu spent the majority of his leading information technology organizations and serving the San Antonio community.

Mr. Beaullieu is well versed in ITSM “Best Practices”, ITIL ® Foundations v2 and v3 certified and is well “Connected” to area IT organizations and their strategies.  He serves the San Antonio Community in a number of volunteer capacities including career development and mentoring.