HDI San Antonio Board of Directors Meeting July 12, 2017 5:00 PM

We have some great events coming up for the rest of 2017:

We look forward to seeing you all at these great events!

Your HDI San Antonio Board of Directors,

Annita, Stephen, James, Jesse, Rob, Bernard and Doug

HDI Service Management Awards – Nomination Deadline Extended to July 14

HDI Service Management Awards Nomination Deadline Extended to July 14

Let’s get the bad news out of the way first: You still haven’t submitted a nomination for a 2017 HDI Service Management Award.

Now the good news: You still have time! We extended the nomination deadline. You now have until Friday, July 14 to nominate a deserving organization.

What are we looking for? Any organization who’s excelling in IT service management. You can nominate your team (or someone else if you’re feeling generous) in either of the following categories:

Service Improvement Award

HDI Service Improvement Award




KCS Award

HDI Knowledge-Centered Service Award




If you’ve got it, flaunt it. You can claim your fame as an award-winning tech service and support team, but you must submit your nomination ASAP.

BONUS: If you make the cut as a finalist, you’ll get a free pass to the #1 annual event for ITSM professionals-the FUSION 17 Conference this fall in Orlando!

July 27 & 28th – HDI Support Center Team Lead Training

HDI San Antonio is proud to sponsor the HDI Support Center Team Lead training leading to the HDI professional certification.  This course will be facilitated by a certified HDI instructor on July 27 & 28th and our host for this training class will be New Horizons Learning Center located at 2727 NW Loop 410.

The content of this course is appropriate for technical support professionals who must understand support center processes and best practices and who must master critical daily functions like quality monitoring, escalation procedures and agent coaching.


You can obtain more detailed information by contact Doug Rabold, Chapter President and VP of Training & Development, at 210-793-0069 or on the HDI website at the HDI Support Center Team Lead main page.


**When registering please use code TBSA for tracking purposes.




Special thanks to New Horizons Learning Centers of San Antonio for hosting this great training opportunity!

San Antonio HDI – Social Media Give Away – Event Tickets!

As a lead-in to the social media topic of our last meeting, Annita Hereford-Crump, VP of Social Media, announced a first-of-its-kind (for our chapter) Twitter-based giveaway!  The contest encouraged attendees to Tweet about the event with a drawing for two free tickets to any of our upcoming events for 2017 as the prize!

See below for the rules and the winner! Congrats and thanks for attending “UTSA Presents – Leveraging Social Media within Information Technology“. See you next time!



Rules for the drawing:


  1. Like/Follow one of our social media platforms (LinkedIn, Facebook, Twitter)
  2. Post a key take-away from the session by end of day.
  3. That’s it!!
  4. Winner will receive two free tickets to one of our next upcoming events to include themselves and their boss (or other company exec).
    *If the winner is already an HDI member, they will still receive two free tickets and can invite a guest of their choice, along with their boss.


Leticia E. Perez
Information & Communication Technology at St. Philip’s College

Jesse, James and Doug hang with fellow HDI Local Chapter Officers from across North America, #HDILCOSummit

Jesse Vazquez, James Nelson and Doug Rabold represented the HDI San Antonio Board of Directors at the 2017 HDI Local Chapter Officers, LCO,  Leadership Summit, last weekend in Colorado Springs.

This is a fun filled weekend where LCO’s from across North America come together, connect and share best practices for leading an HDI Local Chapter Community.

We look forward to incorporating these great ideas and we serve our community.

HDI San Antonio – The IT Support/Service Management Community!


Looking to elevate your organization’s user experience? Join us June 15th, @UTSAoit ‏

Ben GarciaUTSA OITUTSA’s Office of Information Technology, OIT, has developed a strong Social Media strategy that they use to promote their IT Services. Please join us June 15 for lunch and be part of the conversation as Ben Garcia, Director of Customer Service and Operations Support shares UTSA’s Social Media journey from concept to today’s robust implementation.



Highlights of this interactive session include:

  • Governance
  • Interactive assessment – where do you stand?
  • Sample plan/checklist
  • Technical communications and support
  • Live feeds – OIT
  • Student Connect – Student dedicated Service Desk with social media service channel

HDI San Antonio, is The IT Support/Service Management Community, We offer San Antonio area Information Technology the opportunity to network and share best practices.

A special thanks goes out to our host, New Horizons Learning Centers.

San Antonio