HDI San Antonio is proud to sponsor the HDI Support Center Team Lead training leading to the HDI professional certification. This course will be facilitated by a certified HDI instructor on July 27 & 28th and our host for this training class will be New Horizons Learning Center located at 2727 NW Loop 410.
The content of this course is appropriate for technical support professionals who must understand support center processes and best practices and who must master critical daily functions like quality monitoring, escalation procedures and agent coaching.
You can obtain more detailed information by contact Doug Rabold, Chapter President and VP of Training & Development, at 210-793-0069 or on the HDI website at the HDI Support Center Team Lead main page.
**When registering please use code TBSA for tracking purposes.
Special thanks to New Horizons Learning Centers of San Antonio for hosting this great training opportunity!