HDI Support Center Analyst Certification Class – San Antonio May 17 & 18

The HDI San Antonio chapter will host HDI Support Center Analyst/Desktop Support Technician course in San Antonio May 17-18th.  This class is geared toward front line and desktop support professionals and focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, face to face communication, incident management, and communication skills.

 

This is the only date the class is offered in our area at this time so don’t miss out.  The cost of the class is $1399 if students are registered by April 5th.  After that date, the price is $1499/person.

 

Please contact our HDI representative, Shea Knauff at 904-819-6647 or shea.knauff@ubm.com, to register or if you have any questions about HDI offerings.

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