Every role in the support center can benefit from HDI certification and training. From front-line Service Desk analysts to Desktop Support professionals, support center Directors and everyone in between, HDI certification indicates a depth and breadth of knowledge of best practices and industry standards. HDI training helps support center organizations improve efficiency, increase service quality, and encourage professional development.
The San Antonio HDI chapter is proud to bring several opportunities for local IT support professionals to participate in instructor-led training toward HDI certification:
- Support Center Analyst training in April
- Support Center Team Lead training in July
- Desktop Support Technician training in October
Watch for future chapter updates; exact dates to follow!
If you or any of your co-workers are interested in these or any other HDI training and certification, please reach out directly to Doug Rabold, your VP of Training and Development, at (210) 793-0069.