ITIL, ITSM – Best Practices for Blending People, Process and Tools

Please join us as Anthony Orr, IT Thought leader, ITIL v3 2011 publication author, presents  Best Practices for Blending People, Process, and Tools.  This program will be a collaborative discussion led by Mr. Orr targeted at IT Leadership and IT Service Management/Support Professionals.

The event will include lunch and is open to the public.  HDI Members – Free Admission.  Nonmembers – $25.00. 

Event Sponsor

Technology Staffing & Solutions

Key Takeaways

  • A better understanding of synergies between people, process, and technology

  • How to improve the performance of all 3 areas

  • How to Improve the understanding of valued based initiatives in each area

Agenda

11:00 – 11:30 – Check-In and Networking

11:30 – 11:45 – Chapter Business

11:45 – 1:00 – Balancing People, Process, and Tools, presented by Anthony Orr

For more than thirty years, Anthony Orr has worked in various IT strategy, managerial, consulting, executive advisory, marketing, and technical positions helping organizations in over 50 countries achieve their service management goals. He currently works at DXC Technologies as a Principal ITSM Executive Advisor. He also works as an IT industry investment advisor for corporations, investment firms, and non-profits.

He is the VP of Special Events for Houston HDI. Anthony is an IT Thought leader, an author of the ITIL v3 2011 publications and the ITIL MALC exam book, as well as a Sr. Examiner for the ITIL v2, v3, and Cyber-Resilience certification examinations. He has published numerous blogs, podcasts, videos, booklets, webinars, white papers and other articles on various subjects such as ITSM, ITIL, DevOps, Project Management, etc. Having lectured at universities around the world, Anthony is also a frequent speaker at ITSM local and global industry events.