Coming to San Antonio – The HDI Desktop Advanced Support Technician Certification Class

The HDI Desktop Advanced Support Technician Certification Class is coming to San Antonio. This new HDI Certification Class will be held August 7 and 8, on-site at Trinity University.  Interested in more info or registration? Please contact Shea Knauff at 914-819-6617 for more details.

What You Will Learn

Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment.

  • The Integral role and value of a desktop advanced support technician throughout all areas of the support organization.
  • The Importance of understanding the business supported and how to partner with stakeholders across the organization to drive performance and efficiencies.
  • The art of advocacy and how to use effective business relationship management skills to communicate effectively and enhance the customer experience.
  • Understand the differences between trouble-shooting and problem solving and acquire tried and true approaches for resolving root problems.
  • Valuable active listening skills and effective communication strategies, along with effective strategies for managing challenging behaviors and situations.

Who Should Attend?

  • Desktop Technicians, advanced levels including 2 & 3.
  • Individuals who are preparing for the HDI Desktop Advanced Support Technician certification exam.

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