HDI Support Center Analyst Training coming to San Antonio March 2018

We are pleased to announce that HDI Support Center Analyst training/certification class is coming here to San Antonio in March 2018.    This certification is recognized in throughout the IT Support world and ensures that frontline technical support analysts possess the skills and knowledge to provide quality service and support.  

Please contact Doug Rabold for more information and details on attending this class.

What You Will Learn

  • The process of incident management, from detection and recording to closure
  • Critical thinking skills to resolve incidents quickly and consistently
  • The importance of total contact ownership
  • An awareness of the core help desk processes and best practices used in service and support centers
  • Valuable active listening skills and effective communication strategies
  • Proven techniques for improving customer interactions
  • Effective support center strategies for managing difficult customers

Who Should Attend?

  • Frontline technical support staff who need to learn the critical steps required to effectively manage and prioritize incidents and reduce escalations, and who need to master the essential customer service skills required to manage difficult customers and improve overall customer satisfaction
  • Individuals who are preparing for the HDI Support Center Analyst certification exam

HDI Certification Classes coming to San Antonio Q'1 2018

We are bringing the HDI Support Center Manager and Knowledge-Centered Support Certification classes to San Antonio Q'2 2018.  Please contact Doug Rabold, HDI San Antonio for more details and registration information.

HDI provides training and testing for certification that equips individuals with the conceptual knowledge and practical skills they need to thrive in their support organizations. Expanding customer service skills, service management processes, and awareness of industry-standard best practices, HDI certification and training helps IT support and service management professionals develop and promote their skills and abilities.

Role and Knowledge-Based

HDI certifications reflect the level of knowledge required for specific roles, ranging from Customer Service Representative to Support Center Director. In addition, HDI offers certification in KCSSMPrinciples and ITIL Foundations. All HDI certifications are designed to build and advance the competencies of support professionals, providing their organizations with measurable assets.

Are you interested in achieving your own certification? Please take a look at the certification courses listed below. If you have any questions, please contact an account manager or call our Customer Care Center at 1.800.248.5667 for immediate assistance.

See both professional certification and professional development courses.