Preview of HDI Events Coming to San Antonio in the Near Future!

Your HDI San Antonio Local Chapter Board of Directors has been working overtime to schedule some great events to cap off another successful year. Take a look at what we have in store:

  • August 19, 11:00 AM to 1:00 PM – Knowledge Centered Support, presented by Rick Joslin, HDI Global
  • October 21, 11:00AM to 1:00 PM – IT Service Management Maturity Roadmap, presented by Ron Willbanks, Senior Director Infrastructure Operations at CPS Energy
  • November 18, 11:00 AM to 1:30 PM – HDI San Antonio Annual Awards Luncheon, Analyst of the Year, Desktop Support Technician of the Year, Support Center Manager of the Year, and Team Excellence Award
  • October – HDI Knowledge Centered Support Certification Training
  • November – HDI Problem Management Certification Training

We will be announcing details for these great events in the coming weeks.

HDI Knowledge Centered Support & Problem Management Certification Classes Coming to San Antonio this Fall

We are pleased to announce that we are bringing both the HDI Knowledge Centered Support (KCS) and Problem Management Certification classes to San Antonio this fall.  We are working on finalizing the logistics for these great classes. Are you interested in attending?  Please contact Shea Knauff for more details and registration.  Shea can be reached at 904-819-6647.

We will be announcing the dates and location for the classes in the next few weeks. We’re planning on holding the KCS class in October and Problem Management Certification class in November.

HDI-KCS-Principles, HDI-PMP

HDI Releases New Versions of Certification Standards for Technical Support Professionals

COLORADO SPRINGS, Colo., July 28, 2015 /PRNewswire/ — HDI, a UBM Tech company and the first professional association created for the technical support industry, today announced the release of their updated certification standards. The competencies for HDI certifications are identified and approved by the HDI International Certification Standards Committee (ICSC)—a group of industry experts and experienced practitioners from a number of organizations. The committee’s intent is to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the technical support industry on the meaning of certification in customer service and technical support organizations. To view and download each of the new certification standards, visit:

What is HDI?

Here is a brief video overview of HDI Global.  Please feel free to share this video with fellow Information Technology Support professionals you feel might be interested in learning more about HDI.