Whataburger Wins HDI Team Excellence Award!

Sylvia Long, Whataburger Contact Center Manager accepts HDI Team Excellence Award at the Global Conference.

Sylvia Long, Whataburger Contact Center Manager accepts HDI Team Excellence Award at the Global Conference.

Congratulations to Whataburger and the Contact Center Team for being awarded the HDI Team Excellence Award for 2015.  The HDI Team Excellence Award honors world-class support organizations that deliver unparalleled customer service and support.

Whataburger Contact Center Team

Whataburger Contact Center Team

 

Sylvia Long, Whataburger Contact Center Manager, accepted the award at last week’s HDI Global Conference.

 

Thank you on behalf of the entire San Antonio area IT support Community!

You Spoke – We Listened!

More Networking and the opportunity to connect with San Antonio area IT Support Leaders.

From now on all of our events will start with a 30 minute networking session giving you a chance to meet with local peers and connect with similar organizations.  Please do come out and make some new friends and learn first hand how local organizations are achieving success.

Our April 16 “Throw Back Thursday” Happy Hour event is another great way to network with the local IT Support community.

 

HDI San Antonio Board of Directors – Members Lunch

03182015HDI San Antonio Board of Directors would like to thank Amy Hughes from University Health System, Deborra Cardenas from Trinity University, and Sylvia Long, Javier Rivera, and Jessie Torres from Whataburger for taking the time to join us at our Board of Directors meeting last week at Mamacita’s.  The private meeting room allowed for easy discourse, and our members did not disappoint!

Based on our discussion, we will be adding additional time to the start of our events to encourage networking with other members. In addition, we are pursuing ways to share ideas within various “verticals,” or segments of the IT industry (for example, Service Desk within education, health care, etc.). We talked about training opportunities and workforce management as well.

If you’d like to participate in the conversation and shape the direction of your HDI San Antonio local chapter, please come to our next event.

For additional information about our meeting, please see the HDI San Antonio Board of Directors Meeting Minutes March 18 2015.

Connect With Ron Muns, Founder of HDI and The Certification Game

RONHDI San Antonio Event – Throw Back Thursday

Please join us for this HDI San Antonio Social Event and a chance to connect with Ron Muns, Founder of HDI and The Certification Game. This is an open discussion about the Information Technology Support landscape and up-and-coming trends.

Thursday, April 16, from 5:00PM until 6:30PM

We are still working out the venue details. Stay tuned for more information!

Find out more…

Sponsored by The Certification Game, Inc.
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HDI San Antonio Event – Members Lunch

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Please join the HDI San Antonio Local Chapter Board of Directors for Lunch!  We will be meeting Wednesday, March 18, from 11:30 am to 12:45 pm.  This is a great opportunity to “Connect” with the Board and help us generate some great ideas on how we can serve the San Antonio area IT Support Community.

We have a private room and are expecting 15 – 25 people for this more intimate, “Members Only,” event.

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Thanks again for your continued support!

HDI San Antonio Board of Directors

HDI Certification Training in San Antonio

Let’s bring local HDI certification training to San Antonio! Did you know that onsite training is a convenient, cost-effective approach to instructor-led training, eliminating individual travel costs and providing training where and when students need it most?

HDI training and certification provides individuals with the conceptual knowledge and practical skills to thrive in their support organizations. Expanding customer service skills, service management processes, and awareness of industry-standard best practices, HDI certification and training helps IT support and service management professionals develop their skills and abilities.

Please visit the HDI course catalog page for a list of available courses, and then let me know which courses you’d like to see in San Antonio.

Respectfully,
Jesse Vazquez
VP Training and Development
HDI San Antonio Local Chapter