Malcolm Fry Is Coming to San Antonio Friday, Feb. 27!

HDI San Antonio proudly announces that Malcolm Fry, Global ITSM authority will present Get smART, a Kaleidoscope of Ideas to Refresh Our ITSM Palettes Malcolm Fryon Friday, February 27, from 1:30 to 3:30 PM.

We all need inspiration and can find it in many ways from following a football team to liking a particular singer but sometimes we need to refresh our thoughts and ideas for this we need require inspiration. Here we will use art as for a kaleidoscope of ideas and thought processes to help refresh your ITSM palette. We will be using different art forms to show how they can help us with our ITSM planning and operation. After exploring the art world as it relates to ITSM we will look at how we can apply this to restructuring the ITSM processes with fresh eyes.

Cherwell Software ambassador and IT industry legend Malcolm Fry is a recognized IT luminary with more than 40 years of industry experience. He brings an unparalleled breadth of knowledge on IT business and technical issues and is a regular keynote speaker all over the world. The author of many publications on IT service and support, he is regularly contacted as a source of information by technology journalists. Some of his publications include A Step-by-Step Guide to Building a CMDB, How to Build a Service Management Department, and ITIL Lite a Road Map to Partial or Full ITIL Implementation. Malcolm was also a member of the v3 Advisory Group and a mentor for the Service Operations book. In 2009 he was awarded the prestigious Ron Muns Lifetime Achievement Award for IT service and support and in 2014 the IT Industry Legend Award.

“His keynote was very original and was based around looking at various famous types of artwork like Banksy, Salvador Dali and Monet and how they relate to ITSM in that sometimes Service Management isn’t about the little details it’s about the bigger picture and that you can look at things in a difCherwell-Softwareferent way especially how the Service Desk works.” – Glenn Thompson, the ITSM Review

This event is sponsored by Cherwell Software, a global IT Service Management software provider and hosted by CPS Energy.

Please visit our events page at hdisanantonio.org for more information and to register for this great event.

San Antonio HDI Board Meeting Minutes

HDI San Antonio Local Chapter LogoThe HDI San Antonio Board of Directors met on Wednesday, February 11, 2015, to discuss our plans for the year. It should be a great year, with plenty of ways for HDI San Antonio members to connect.  We had a full slate of officers attending including: Shawn McClelland, VP of Vendor Management; Jesse Vazquez, VP of Training & Development; Norma Ohlenbusch, VP of Communications; Josh Valencia, VP of Events; Stephen Steinbach, VP of Web & Social Media Presence; Doug Rabold, VP of Membership; and Bernard Beaullieu, President & VP of Programs.

Here is a link to the meeting minutes: HDI San Antonio February 2015 Board of Directors Meeting Minutes

New Year, New Website

Hello, San Antonio HDI members and visitors!

As you might or might not be aware, your local HDI branch recently moved to a new platform for our website and newsletters. You may notice a few hiccups from time to time as we learn how to navigate the system. We ask you to please bear with us as we transition and hope that the end result is worth whatever inconvenience it may cause you.

Thank you!
San Antonio HDI Board

HDI San Antonio Event Featuring Malcolm Fry, Friday, February 27

Malcolm FryHDI San Antonio proudly announces that Malcolm Fry, Global ITSM authority will present Get smART, a Kaleidoscope of Ideas to Refresh Our ITSM Palettes on Friday, February 27, 1:30 to 3:30 PM.

We all need inspiration and can find it in many ways from following a football team to liking a particular singer but sometimes we need to refresh our thoughts and ideas for this we need require inspiration.  Here we will use art as for a kaleidoscope of ideas and thought processes to help refresh your ITSM palette.  I will be using different art forms to show how they can help us with our ITSM planning and operation.  After exploring the art world as it relates to ITSM we will look at how we can apply this to restructuring the ITSM processes with fresh eyes.

Cherwell-Software Cherwell Software ambassador and IT industry legend Malcolm Fry is a recognized IT luminary with more than 40 years of industry experience. He brings an unparalleled breadth of knowledge on IT business and technical issues and is a regular keynote speaker all over the world. The author of many publications on IT service and support, he is regularly contacted as a source of information by technology journalists. Some of his publications include A Step-by-Step Guide to Building a CMDB, How to Build a Service Management Department, and ITIL Lite a Road Map to Partial or Full ITIL Implementation. Malcolm was also a member of the v3 Advisory Group and a mentor for the Service Operations book. In 2009 he was awarded the prestigious Ron Muns Lifetime Achievement Award for IT service and support and in 2014 the IT Industry Legend Award.

“His keynote was very original and was based around looking at various famous types of artwork like Banksy, Salvador Dali and Monet and how they relate to ITSM in that sometimes Service Management isn’t about the little details it’s about the bigger picture and that you can look at things in a different way especially how the Service Desk works.” – Glenn Thompson, the ITSM Review

This event is sponsored by Cherwell Software, a global IT Service Management software provider and hosted by CPS Energy.

Please visit our events page at hdisanantonio.org for more information and to register for this great event.

HDI San Antonio February 2015 Board of Directors Meeting

HDI San Antonio Local Chapter LogoThe HDI San Antonio Board of Directors met on Wednesday, February 11, 2015.  We had a full slate of officers attending including: Shawn McClelland, VP of Vendor Management, Norma Ohlenbusch, VP of Communications, Josh Valencia, VP of Events, Stephen Steinbach, VP of Web & Social Media Presence, Doug Rabold, VP of Membership and Bernard Beaullieu, President & VP of Programs.  Here is a link to the meeting minutes HDI San Antonio February 2015 Board of Directors Meeting Minutes

 

 

HDI San Antonio Local Chapter Announces 2015 Leadership Team

The HDI San Antonio Local Chapter is very excited to announce our 2015 Executive Board.   We have added several new board members and new responsibilities with all changes aimed at posturing our organization for continued success!

Introducing our 2015 Board Members:

  • VP of Membership – Doug Rabold – Whataburger
  • VP of Training & Development – Jesse Vazquez – Rackspace
  • VP of Events – Josue Valencia – CPS Energy
  • VP of Communications – Norma Ohlenbusch – Rackspace
  • Webmaster – Stephen Steinbach – Whataburger
  • VP of Vendor Sponsorship & Management – Shawn McClelland – UT Health Science Center
  • President & VP of Programs – Bernard Beaullieu – Beaullieu & Associates

Please visit our Officers page for bios and contact info.

Please join us in congratulating & welcoming all of our board members.