Thank You for Attending Incident Management with Alex Sayavedra!

Thank you to everyone who was able to make it out and participate with your local San Antonio HDI Chapter featuring Alex Sayavedra, Senior Manager at Rackspace. It was a great time with a lot of great information and insight on how Alex helped make Incident Management a success with Rackspace Hosting.

We hope to see you all again at our next event.

 

 

RHT_logo_RGB
Special thanks to Robert Half technology for their sponsorship and support.

 

Thank you to CPS for providing the the facility and Spaghetti Warehouse for lunch.

 

 

 

 

See more photos and events on our Facebook page and stay up to date by following our Twitter feed!

Become HDI certified in San Antonio!

sanantonio

Don’t miss an opportunity to become HDI certified in San Antonio!

Every role in the support center can benefit from HDI training and certification. From front-line help desk analysts to desktop support professionals, support center directors and everyone between. HDI certification indicates in-depth knowledge of best practices and industry standards. Built upon globally recognized industry standards developed by an international committee of industry experts and practitioners, HDI training helps support center organizations improve efficiency, increase service quality and encourage professional development.

Upcoming Training Class in San Antonio…

HDI San Antonio is proud to host the two-day HDI Desktop Support Technician certification class on December 8th & 9th. This course is relevant for anyone providing workstation hardware or software support – over the phone, via chat or at deskside. Seating is limited so hurry now to reserve your spot!

For more details and to reserve your spot, call your HDI San Antonio local chapter VP of Training and Development, Doug Rabold at (210) 793-0069 or via email Doug@hdisanantonio.org

HDI San Antonio Event – Incident Management with Alex Sayavedra, Rackspace

alexPlease join your local HDI San Antonio chapter, friends, and colleagues at the CPS EMC auditorium on October 19th as walk through how a local world-renowned hosting company implemented their Incident Management program with presenter, Alex Sayavedra.

Alex was born and raised in the Rio Grande Valley and moved to San Antonio shortly after graduating from High School to attend UTSA’s computer science program.

He started at Rackspace in 2006 where he moved through several different roles before landing into support operations. This role ultimately developed dynamically into what soon became an Incident Management team of three. Throughout his tenure with this new team, they adopted and implemented Rackspace versions of the ITIL framework adding Change and Problem management.

After eight years in Incident Management, Alex transitioned into Cyber Security where he now leads Rackspace’s Cyber Fraud and Defensive Infrastructure team.

Please join us in thanking our sponsor for this event, Robert Half Technology.RHT_logo_RGB

 

 

 

 

Eventbrite - HDI San Antonio Event - Incident Management

HDI Support Center Analyst – HDI San Antonio

Are you an IT professional who wants to ensure that front-line technical resources are aware of and using industry best practices when working with customers?  Would you like to have a better understanding of incident management?  Do you want to improve customer interactions to the point that they want to work with your support area?

 

The HDI San Antonio Chapter is proud to bring to our community an opportunity to learn, understand and gain the skills for certification in HDI Support Center Analyst [HDI-SCA]. This two day certified instructor-led course will be offered in San Antonio on 8/1 and 8/2.  The content will help front-line support agents better understand the critical aspect of their role.  The cost for HDI members is only $1395 ($1495 for non-members).

 

Please click here and sign up today and be sure to enter code “TBSA” if you would like to learn how your front-line IT support can move to the next level!  Feel free to call Doug Rabold at (210)-793-0069 if you have any questions about this course or have any other questions about HDI training and certification offerings.

Knowledge Centered Support – HDI San Antonio

hdi-cert-kcs smallAre you a business professional who wants to ensure that your customers’ experience is clear and consistent?  Would you like to reduce the time necessary to make newly-hired resources ready to provide customer support?  Do you have an interest in learning how knowledge can be the most valuable product that any organization can deliver?

 

The HDI San Antonio Chapter is proud to bring to our community an opportunity to learn, understand and gain the skills for certification in Knowledge Centered Support Foundation. This one day certified instructor-led course will be offered twice in July – on 7/12 and 7/13.  The content applies not just to IT support but is appropriate for anyone working in a non-technical environment where knowledge-sharing is a key indicator of success.  The cost for HDI members is only $695 ($795 for non-members) and will provide attendees with an immersive understanding of the methodology of Knowledge Centered Support.

 

Please click here to sign up today and be sure to enter code “TBSA” if you would like to learn how your support area can move from good to great!  Feel free to call Doug Rabold at (210)-793-0069 if you have any questions about this course or have any other questions about HDI training and certification offerings.