HDI Service Management Awards – Nomination Deadline Extended to July 14

HDI Service Management Awards Nomination Deadline Extended to July 14

Let’s get the bad news out of the way first: You still haven’t submitted a nomination for a 2017 HDI Service Management Award.

Now the good news: You still have time! We extended the nomination deadline. You now have until Friday, July 14 to nominate a deserving organization.

What are we looking for? Any organization who’s excelling in IT service management. You can nominate your team (or someone else if you’re feeling generous) in either of the following categories:

Service Improvement Award

HDI Service Improvement Award
SUBMIT YOUR NOMINATION

 

 

 

KCS Award

HDI Knowledge-Centered Service Award
SUBMIT YOUR NOMINATION

 

 

 

If you’ve got it, flaunt it. You can claim your fame as an award-winning tech service and support team, but you must submit your nomination ASAP.

BONUS: If you make the cut as a finalist, you’ll get a free pass to the #1 annual event for ITSM professionals-the FUSION 17 Conference this fall in Orlando!

July 27 & 28th – HDI Support Center Team Lead Training

HDI San Antonio is proud to sponsor the HDI Support Center Team Lead training leading to the HDI professional certification.  This course will be facilitated by a certified HDI instructor on July 27 & 28th and our host for this training class will be New Horizons Learning Center located at 2727 NW Loop 410.


The content of this course is appropriate for technical support professionals who must understand support center processes and best practices and who must master critical daily functions like quality monitoring, escalation procedures and agent coaching.

 

You can obtain more detailed information by contact Doug Rabold, Chapter President and VP of Training & Development, at 210-793-0069 or on the HDI website at the HDI Support Center Team Lead main page.

 

**When registering please use code TBSA for tracking purposes.

 

 

 

Special thanks to New Horizons Learning Centers of San Antonio for hosting this great training opportunity!

San Antonio HDI – Social Media Give Away – Event Tickets!

As a lead-in to the social media topic of our last meeting, Annita Hereford-Crump, VP of Social Media, announced a first-of-its-kind (for our chapter) Twitter-based giveaway!  The contest encouraged attendees to Tweet about the event with a drawing for two free tickets to any of our upcoming events for 2017 as the prize!

See below for the rules and the winner! Congrats and thanks for attending “UTSA Presents – Leveraging Social Media within Information Technology“. See you next time!

 

 


Rules for the drawing:

 

  1. Like/Follow one of our social media platforms (LinkedIn, Facebook, Twitter)
  2. Post a key take-away from the session by end of day.
  3. That’s it!!
  4. Winner will receive two free tickets to one of our next upcoming events to include themselves and their boss (or other company exec).
    *If the winner is already an HDI member, they will still receive two free tickets and can invite a guest of their choice, along with their boss.

 

Winner:
Leticia E. Perez
Information & Communication Technology at St. Philip’s College

July 27 & 28th – HDI Support Center Team Lead Training

HDI San Antonio is proud to sponsor the HDI Support Center Team Lead training leading to the HDI professional certification.  This course will be facilitated by a certified HDI instructor on July 27 & 28th.

The content of this course is appropriate for technical support professionals who must understand support center processes and best practices and who must master critical daily functions like quality monitoring, escalation procedures and agent coaching.

You can obtain more detailed information by contact Doug Rabold, VP of Training and Development, at 210-793-0069 or on the HDI website at the HDI Support Center Team Lead link.

When registering please use code TBSA for tracking purposes.

We are also seeking a local company with an interest in hosting this training.  Please contact Doug Rabold for details.

Thank You San Antonio for Another Great Year!

Thank you San Antonio for making this another great year for the HDI San Antonio Local Chapter.  Last week we finished off 2016 with a bang at the 7th Annual Awards Banquet honoring San Antonio’s top IT Support Professionals.   Every year HDI recognizes North America’s top Service Desk Analysts and Desktop Support Technicians starting with a local Awards Program.  As always, we had a great group of nominees from local area organizations including:

Congratulations to our HDI San Antonio Analyst of the Year, Jerry Sullivan, Whataburger and Desktop Support Technician of the Year, Lazaro Ferdin, Whataburger.  They will go on to compete at the HDI Regional level.

 

Please join us in thanking Y&L Consulting for sponsoring our Awards Banquet again this year.  We would also like to thank Joel Spring, RxDesign for volunteering to photograph our event again this year.

Y&LWeb design, professional photography, illustration, animation, video, and multimedia to meet your prescribed needs .:. www.rxdesign.com

Wishing you and yours a very happy holiday season and a joyous 2017!

Your HDI San Antonio Local Chapter Board of Directors

Like us on FaceBook and see this bonus video of the 7th Annual HDI San Antonio Awards Banquet.

Thank You for Attending Incident Management with Alex Sayavedra!

Thank you to everyone who was able to make it out and participate with your local San Antonio HDI Chapter featuring Alex Sayavedra, Senior Manager at Rackspace. It was a great time with a lot of great information and insight on how Alex helped make Incident Management a success with Rackspace Hosting.

We hope to see you all again at our next event.

 

 

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Special thanks to Robert Half technology for their sponsorship and support.

 

Thank you to CPS for providing the the facility and Spaghetti Warehouse for lunch.

 

 

 

 

See more photos and events on our Facebook page and stay up to date by following our Twitter feed!