Asset Management…The Journey – What a great event!

Capital Group’s Nuch Infante – Manager of the Global Lifecycle Management Team

Capital Group’s Craig Hundley – Senior Software Asset Analyst

Thanks again to Nuch Infante and Craig Hundley of the Capital Group for their efforts in developing and delivering a great presentation on Asset Management.  Nuch and Craig walked the HDI group through the milestones in their Asset management journey, year 2000 to today, highlighting all the discoveries they made along the way.

They offered excellent insight into the challenges they faced and their potential impact.  They shared their systematic approach, processes and systems they relied on and the industry experts and sources they found to be helpful.

We also want to thank Grace Bennett, IT Senior Manager and the entire Capital Group team for the hospitality and willingness to share this information.

We look forward to seeing you on December 7 for the 8th Annual HDI San Antonio Awards Luncheon.

Excerpts from the presentation

Hey San Antonio…Let’s recognize your top Service Desk and Desktop Support personnel

2016 HDI San Antonio Desktop Support Technician of the Year – Lazaro Ferdin, Whataburger, Daniel Mejia, Manager

The heart of every IT Department is the Service Desk and Desktop Support Team.   These great people are the face of IT and are a big part of the user experience and the success of your entire organization.

HDI San Antonio is accepting nominations to recognize Service Desk and Desktop Support personnel from across the San Antonio area.  The nomination process has been streamlined…Consider taking about 15 minutes to get the ball rolling and let HDI San Antonio do the rest.  Please visit thinkhdi/awards for more info and nominations forms.  Nomination deadline is October 31st.

Questions?  Please contact Bernard Beaullieu, VP, Past President HDI San Antonio at 210-710-4161.  Slideshow from last year’s Awards Luncheon.

Please join us in thanking our sponsors for this year’s 8th Annual HDI San Antonio Awards Luncheon, Y&L Consulting and Beaullieu & Associates, IT Staffing & Services.  Photography by Joel Spring, RxDesign.


HDI Premier Awards Sponsor: Robert Half Technology

HDI proudly acknowledges Robert Half Technology as the premier sponsor of the HDI Awards program. Since 2004, Robert Half Technology has given award finalists the opportunity to be honored as leaders within the technical support industry, attend the industry’s leading conference, learn and grow in their professions, and network with peers from around the globe.

With over 120 locations worldwide, Robert Half Technology provides on-demand technical expertise through a full spectrum of IT staffing services – from project, contract-to-hire and full-time staffing, to managed IT services and IT solution consulting. To learn more about Robert Half Technology’s staffing solutions or start your job search, visit

Doug Rabold to speak at Fusion 2017

HDI San Antonio President, Doug Rabold to speak at itSMF Fusion Conference

Session 802: A Year in the Life: A Case Study on ITSM Maturity

Friday, November 03 at 10:15 AM

This session is a one-year case study on organizational maturation in ITIL, focusing on how to build an effective ITSM service delivery team from existing resources. You’ll review the model developed and deployed with great success at CPS Energy when they embarked on an IT operations reorganization as part of their roadmap to ITSM maturity. Hear about CPS Energy’s journey and see how it has allowed their team to become more engaged, energized, and empowered to improve processes, support, and service.


Doug Rabold

Manager IT Service Delivery
CPS Energy

Doug Rabold is a lifelong public speaker who successfully transitioned from a sales career to IT operations in 2009. He attended the University of Illinois and holds certifications in ITIL Foundations, HDI Problem Management, HDI Technical Support Professional, HDI Support Center Manager, and KCS Principles. He has served on the board of the HDI San Antonio local chapter for three years, most recently as chapter president. Doug currently serves as manager of IT service delivery at CPS Energy.


San Antonio – Recognize your top IT support person today!

We held our first HDI San Antonio Awards Luncheon back in 2010 with the idea of serving our local IT Support/Service Management community by providing a venue for recognition and rewards.  We have some great people out there and they deserve to be honored.  Many of our local organizations engage leadership, peers and end users to participate in selecting their top support personnel.  We honor every Service Desk Analyst, Desktop Support Technician and Support Manager nominee at the Awards Luncheon.  We announce local winners that represent San Antonio and compete across North America.  Nominations are due by October 31.  Our Awards Luncheon will be at Maggiano's on December 7th.

This year we are opening up this event to non-member organizations. 

Do you have questions or need help?  Please contact Bernard Beaullieu, VP and Past President, HDI San Antonio at 210-710-4161.  You can also visit for details.

Please join us in thanking our sponsor for this year's Awards Luncheon, Beaullieu & Associates, IT Staffing & Services...Why not hire the best!

2015 HDI San Antonio Analyst of the Year - Tim Kruse, Rackspace

2015 HDI San Antonio Desktop Support Technician of the Year, Holly Connor, SWBC

Welcome to HDI San Antonio - The IT Support/Service Management Community!

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  Our mission is to serve San Antonio area businesses and organizations by helping them increase the value, stature and strategic importance of their Information Technology Support organization.

What's in it for me?  Joining the HDI San Antonio Local Chapter gives area information technology leaders access to a variety of resources including read more...

HDI San Antonio Sponsors

Please join us in thanking our sponsors, Y&L Consulting and Beaulieu & Associates.