Get your Service Desk Analysts Certified here in San Antonio next month!

HDI San Antonio, The IT Support/Service Management Community, is proud to announce that the HDI Support Center Analyst Certification class will be offered here in San Antonio April 19th.  The HDI Support Center Analyst Certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.

If you or any of your co-workers are interested in these or any other HDI training and certification, please reach out directly to Doug Rabold, your VP of Training and Development, at (210) 793-0069.

Please share this…

Happy Spring Break Week!

HDI San Antonio

HDI San Antonio achieves “Circle of Excellence” and qualifies for the prestigious President’s Circle award

HDI San Antonio, “The IT Support/Service Management Community” has achieved the Circle of Excellence and has qualified for the Presidents Circle, the highest ranking for HDI Local Chapters.

All that remains between us and this achieving this recognition is for our members and constituents to take two minutes to complete a three question survey at 2017 President’s Circle Survey .

We look forward to your feedback and thank you for your support!

Your HDI San Antonio Board of Directors

 

Looking to join a group of fun, enthusiastic IT leaders?

HDI San Antonio Board of Directors

Consider joining the HDI San Antonio Board of Directors.  HDI San Antonio is “The IT Support/Service Management Community!”  We are nonprofit  IT Support & Service Management association and are inviting those interested in serving to join us at our March 8th, 5:00 to 7:00 PM Board of Directors meeting.  Please take a look at HDI San Antonio Local Chapter accepting nominations for the Board of Directors to learn more about the benefits and requirements for serving on our board.

Interested?  Contact Bernard Beaullieu, 210-710-4161 for more details.

HDI San Antonio Event – Round Table Discussion; “What Are You Doing to Develop Your IT Support Personnel?”

Please join us for lunch April 20th as IT leaders from across San Antonio gather and discuss IT support personnel development practices, needs and ideas.  We have had numerous programs involving KPI’s, Metrics, Process and driving Continual Service Improvement.  We thought it was time for a focus on our most valuable resource…Our people.  Come network with peer leaders and learn what top support organizations are doing and plan to do to  develop their personnel and help them grow!

Agenda

11:00 – 11:30 – Check in and networking

11:30 – 11:45 – Lunch and chapter business

11:45 – 1:00 – Round table discussion

1:00 – 1:15 – Wrap up and raffle – Grand Prize – Your choice either the online HDI Support Center Analyst Certification class or the online HDI Desktop Support Technician Certification class.

All attendees will be eligible for a $200 discount on the upcoming HDI Support Center Team Lead certification class, July 27 & 28 and HDI Desktop Support Technician certification class, October 4-6 to be offered here in San Antonio.  You must register for either class by May 31 2017. These discounts can only be applied to New Registrations for these classes here in San Antonio on these dates.

Eventbrite - HDI San Antonio Round Table Discussion; "What Are You Doing to Develop Your IT Support Personnel?"

HDI San Antonio Job Board

We have had several requests and now have approval to offer members the ability to post jobs on our website, hdisanantonio.org.  We will work to promote these open Information Technology positions in our chapter updates.

We look forward to any ideas, comments or suggestions.

Here is a look at our first job posting: