Announcing the 2017 – 2018 HDI San Antonio Board of Directors

We are excited to announce our 2017-2018 HDI San Antonio Board of Directors.  Last week we completed our election process and our new Board is ready to serve!  We have a very strong team and look forward to doing great things this year.

First of all, we would like to start off by thanking Rosana Mason and Shawn McClelland for their work on our Board of Directors.  Both of you made great contributions and will be missed.  We wish you the both the best!

It is our pleasure to welcome new Board members, James Nelson, CGI, Annita Hereford-Crump, Capital Group and Rob Evans, Y&L Consulting.  These are great additions to the team.  We also want to recognize and thank returning Board members, Jesse Vazquez, Y&L Consulting, Stephen Steinbach, Whataburger, Bernard Beaullieu, Beaullieu & Associates and Doug Rabold, CPS Energy.

Please join me on congratulating Doug Rabold for being elected as President of HDI San Antonio.  We look forward to Doug’s leadership and are excited about the new ideas he brings to this year’s Board.

2017 – 2018 HDI San Antonio Board of Directors

VP of Communications Steve Steinbach, Whataburger

Steve Steinbach is currently working as Whataburger’s Product Analyst handling the administration of their mobile application and websites after working as an analyst for the Contact Center for more than five years. Having worked in the IT industry, specifically in customer service and technical support, for almost 20 years, Steve has a solid foundation of understanding the customer in a technical environment.

Steve is ITIL certified, is trained in HDI Knowledge Center Support Fundamentals and Service Center Team Lead, and CompTIA A+, and was the 2012 HDI Analyst of the  Year (Local Chapter) recipient.



VP of Vendor Relations •  James Nelson, CGI US

James Nelson, CGI Team Lead for the Multi Client \ CGI US Service Desk with the Global Infrastructure Service and Onshore Delivery team.  James has held several titles within his six prospering years with CGI from Queue Management, Trainer, Team Lead and acting Service Desk Manager.

He hopes to continue on his career path with CGI, one of the largest IT and business process services providers in the world.  As a CGI member We Listen. We Innovate. We Lead. We Deliver.

James is very proud and honored to have been chosen to sit of the Board for HDI and encourages his peers in the IT community to join with us here at our local San Antonio chapter.


VP of Social Media  • Annita Hereford-Crump, Capital-Group

As a Systems Support Senior Manager at the Capital Group, Annita Hereford-Crump is responsible for overseeing the service desk and security access teams in San Antonio, TX, and Irvine, CA. These teams support over 3,500 associates in the San Antonio, Irvine, Indianapolis, IN, and Norfolk, VA, offices. Annita is a Vice President of the American Funds Service Company; Transfer Agency for the Capital Group.

Prior to this role, Annita was a Senior Manager in their Shareholder Services department. She has been with Capital Group since 1998 and has over 16 years of management experience and 5 years of service desk experience.

Annita has been a member of HDI since 2012 and is HDI certified in Knowledge-Centered Support Principles. Her managers/associates describe her as Fun, Enthusiastic, Supportive, Inquisitive, Engaging, and a Natural Motivator. Annita is excited to apply these skills as a member of the board and in her role as VP of Social Media.


VP of Programs  Jesse Vazquez Jr, Y&L Consulting

Jesse Vazquez Jr, Y&L Consulting, Inc, a 15 year experienced IT Service Desk, Field Desktop Support, Incident, Problem, Change and Service Management professional. He is a A+ Certified Professional, a highly motivated, ambitious professional who brings a wealth of experience in leading people to meet the vision and mission of the organization.

He is also a proud 20 Year Retired US Army Veteran, and is HDI Support Center Team Lead Certified. Jesse has a Bachelor’s of Science in Management from the University of Phoenix.



VP of Events • Rob Evans, Y&L Consulting

Rob Evans, Y&L Consulting, Inc, Service Desk Practice Director, has 16 years of experience in the field of information technology with a focus in information systems support; Service Desk and Desktop.  Over the years, Rob has built and led support teams at several companies spanning multiple industries.  Rob is currently leading Y&L’s Service Desk Practice to deliver Value IT Services to its client partners, based on ITSM processes and ITIL frameworks.

Rob is ITIL v3 certified, named inventor of a patented Service Desk performance metrics reporting dashboard, and served 5 years in the US Army where he earned multiple awards, to include the Joint Service Commendation Medal for his support of the joint command operations in Afghanistan.  Rob is grateful to have an opportunity to serve on the board of directors for HDI.


VP of Membership Bernard Beaullieu, Beaullieu & Associates

Bernard Beaullieu, Beaullieu & Associates, Inc. has 25+ years of experience delivering Information Technology Solutions to Texas based Fortune 500 Companies. His diverse IT experience includes extensive IT Consulting and Staffing Services, Creation and Management of Service Desks, IT Support Teams, and Service Delivery, for a variety of projects and deployments, which have been successfully implemented in large enterprise organizations.

Mr. Beaullieu has a Bachelor’s of Science in Engineering Technology, is ITIL Foundations v2 & v3 Certified and is the founder of Beaullieu & Associates, Inc.  He serves the community in a variety of volunteer roles including: Centurion Military Alliance Warrior Transitioning Program, Habitat for Humanity, Student Career Mentoring, and serving on the board for HDI.


President Doug Rabold, CPS Energy

Doug Rabold, CPS Energy, is an experienced leader and public speaker with a diversified resume. Prior to joining CPS as Manager of IT Service Delivery in 2015, Doug assumed progressively growing responsibilities in leadership roles on Sales, Service Desk and Project teams. Doug is most proud of his reputation as a developer of people and his contributions toward helping the Whataburger Contact Center win the 2015 HDI Team Excellence Award.

Doug has been a member of HDI since 2012 and holds numerous HDI, ITIL and KCS certifications. He was a speaker at the 2017 HDI Conference and has been selected to speak at the FUSION17 conference. Doug is very honored at being reelected to the San Antonio Chapter Board of Directors. In his role as Chapter President, Doug welcomes your feedback on leveraging networking, membership, programs and training to grow and develop our San Antonio chapter and the local technology community at large.



We look forward to seeing everyone on June 15th for our HDI San Antonio event, UTSA presents – Leveraging Social Media Within Information Technology.


Eventbrite - UTSA Presents - Leveraging Social Media within Information Technology

Highlights of HDI San Antonio Employee Development Round Table

We had a diverse group of IT Leaders and Practitioners from many local area organizations willing to share their thoughts on employee development.  We thank all of you for participating and sharing your experiences.  Here are some of the highlights of the conversation:

  • Most everyone agreed that employee development is a responsibility equally shared by the employee, their manager and the organization.
  • The majority of leaders in attendance expressed that being the first to volunteer for projects and pretty much assuming leadership responsibilities while in their current role were vital to them getting the promotion they were after.
  • The concept of the imaginary line, imaginary queue, that formed for upcoming promotions was introduced and discussed. If you are interested in advancing your career make it clear to leadership.  Let them know you want to be first in line and work with them to develop a plan to get you there.
  • While it may seem counter-intuitive for a discussion about developing Information Technology professionals, the idea of acquiring additional technical skills did not rank in the discussions. It was all about attitude and playing a leadership role in supporting the mission.

In a few months we will be kicking off our 8th Annual HDI San Antonio Awards Program.  IT Leaders from across the local area nominate their top Service Desk Analysts and Desktop Support Technicians for these awards.  The nominations for these awards always echo this same theme.  Managers site “Going Above and Beyond” and being able to thrive in a culture of empowerment, ownership and mission as the attributes that top performers demonstrate.

We thank you all for your support and look forward to seeing you at the June 15th event, UTSA presents Leveraging Social Media to Advance IT Support/Service Management.

HDI San Antonio – The IT Support/Service Management Community

HDI San Antonio Board of Directors nomination deadline April 20th

The deadline for HDI San Antonio Board nominations and self nominations is Thursday April 20, 2017.  Are you interested in serving or nominating someone?  Please contact Bernard Beaullieu, 210-710-4161 for more information about joining this fun and enthusiastic group of local IT leaders.

Our current list of nominees include:

  • VP of Social Media – Annita Hereford-Crump, Capital Group
  • VP of Communications – Stephen Steinbach, Whataburger
  • VP of Programs – Jesse Vazquez, Y&L Consulting
  • VP of Events – Open
  • VP of Vendor Relations – James Nelson, CGI
  • VP of Membership – Bernard Beaullieu, Beaullieu & Associates
  • President – Doug Rabold, CPS Energy

Please visit our Chapter detail page for further information on the benefits and requirements for serving on the Board of Directors.

HDI San Antonio, The IT Support/Service Management Community.

HDI promo code HDI17SA…You win, we win!

Considering registering for the HDI Conference May 9 -12 in Washington, DC?  Use promo code HDISA17 and you will receive an additional $200 off the conference registration fee.  You win!  

We win…HDI will award $500 to the HDI Local Chapter with the most registrations using their unique promo code, HDISA17.

In addition, HDI will award $500 to the HDI Local Chapter that has the most HDI Memberships purchased during conference registration (it’s an add-on option for the customer when getting their HDI 2017 pass).

We look forward to seeing all of you at this years national conference!

HDI San Antonio – The IT Support/Service Management Community

HDI San Antonio announces powerful 2017 program line up!

HDI San Antonio, The IT Support/Service Management Community has finalized their events line up for 2017 and invites you to join our community of local IT and IT Service Management leaders as we network and discuss industry best practices.  We are a nonprofit IT Support/Service Management association with the mission of helping local organizations increase the value, stature and strategic importance of their Information Technology Support organization.
Upcoming events include:


April 20 – Roundtable discussion focused on what peer organizations are doing to develop their IT Personnel. 

Eventbrite - HDI San Antonio Round Table Discussion; "What Are You Doing to Develop Your IT Support Personnel?"

April 20 – Roundtable

June 15 – UTSA presents leveraging Social Media within IT and IT Service Management.

Eventbrite - UTSA Presents - Leveraging Social Media to advance IT Support/Service Management

June 15 – UTSA

August 17 – Whataburger presents Culture, Quality and Excellence.

Eventbrite - Whataburger - Culture, Quality and Excellence

August 17 – Whataburger

October 19 – Capital Group presents Asset Management.

Eventbrite - Capital Group presents Asset Management

October 19 – Capital Group

December 7 – 11th Annual Awards Banquet – We honor San Antonio’s top Service Desk Analysts, Desktop Support Techs, Support Managers, and teams.

Eventbrite - 8th Annual HDI San Antonio Awards Luncheon

December 7 – 11th Annual Awards Banquet

We look forward to seeing you soon and will provide more details about these exciting events in the weeks to come.

HDI San Antonio – The IT support /Service Management Community