New easier nomination form for the HDI Analyst of the Year…Nominations open to nonmember organizations

Nominations are now open for the HDI Analyst of the Year and Desktop Support Technician of the Year.  This year the written nomination will consist of only one question with the idea of making it easier to nominate top performers from your staff.  In addition, HDI has opened up this program to nonmembers organizations as well.  Please feel free to invite peer leaders to participate in the great program.

Please click here for more info and to nominate your top Analyst and/or Desktop Support personnel.

We will honor all nominees and announce our local winners at our 8th Annual Awards Luncheon on December 7th.

2017 HDI Analyst of the Year nomination form

 

Thank you UTSA OIT for an outstanding program on leveraging social media within IT Support

Image may contain: 3 people, people sitting and screenPlease join us in extending a huge thank you to Ben Garcia and the entire UTSA OIT team for the excellent presentation on how they use Social Media to help support their enterprise.  This was an extremely informative presentation that was well received by all attendees.  The event received a “Five Star” rating from attendees.

We also thank David Fuller and New Horizons Learning Centers for hosting this event.

Stay cool and be on the lookout for announcements as we have some more great events coming in August, October and December.

Your HDI San Antonio Board of Directors!

HDI San Antonio Board of Directors Meeting July 12, 2017 5:00 PM

We have some great events coming up for the rest of 2017:

We look forward to seeing you all at these great events!

Your HDI San Antonio Board of Directors,

Annita, Stephen, James, Jesse, Rob, Bernard and Doug

Jesse, James and Doug hang with fellow HDI Local Chapter Officers from across North America, #HDILCOSummit

Jesse Vazquez, James Nelson and Doug Rabold represented the HDI San Antonio Board of Directors at the 2017 HDI Local Chapter Officers, LCO,  Leadership Summit, last weekend in Colorado Springs.

This is a fun filled weekend where LCO’s from across North America come together, connect and share best practices for leading an HDI Local Chapter Community.

We look forward to incorporating these great ideas and we serve our community.

HDI San Antonio – The IT Support/Service Management Community!

 

Looking to elevate your organization’s user experience? Join us June 15th, @UTSAoit ‏

Ben GarciaUTSA OITUTSA’s Office of Information Technology, OIT, has developed a strong Social Media strategy that they use to promote their IT Services. Please join us June 15 for lunch and be part of the conversation as Ben Garcia, Director of Customer Service and Operations Support shares UTSA’s Social Media journey from concept to today’s robust implementation.

 

 

Highlights of this interactive session include:

  • Governance
  • Interactive assessment – where do you stand?
  • Sample plan/checklist
  • Technical communications and support
  • Live feeds – OIT
  • Student Connect – Student dedicated Service Desk with social media service channel

HDI San Antonio, is The IT Support/Service Management Community, We offer San Antonio area Information Technology the opportunity to network and share best practices.

A special thanks goes out to our host, New Horizons Learning Centers.

San Antonio

Want to learn how a local San Antonio IT organization has embraced social media to deliver services?

Ben Garcia

Ben Garcia – UTSA Director of Customer Service and Operations Support – OIT

San Antonio

Thanks to our host, New Horizons Learning Centers

Please join us Thursday, June 15th for lunch and engage as Ben Garcia, UTSA’s Director of Customer Service and Operations Support – OIT share their social media journey.

Highlights of this interactive session include:

  • Governance
  • Interactive assessment – where do you stand?
  • Sample plan/checklist
  • Technical communications and support
  • Live feeds – OIT
  • Student Connect – Student dedicated Service Desk with social media channel

 

Admission is free for members and $15.00 for non-members.  Please click on the link below for  more information and registration.