HDI San Antonio Awards – We made it easy! It’s open to everyone!

2011 HDI San Antonio Analyst of the Year Marc Thomas, USAA

Nominations are open for the HDI San Antonio 8th Annual Awards Program.  On December 7, we will be honoring San Antonio’s top Service Desk Analysts, Desktop Support Technicians, IT Support Managers and Teams.

We made it easy…The nomination forms this year consist of only one entry, a paragraph explaining why you are nominating this individual, (250 words or less).

Open to all San Antonio area IT Support Organizations – This year we are inviting non-member organizations to participate.

Please visit thinkhdi.com/awards for more info and to complete your nominations.

Questions or need help?  Contact Bernard Beaullieu, VP of Membership, HDI San Antonio at 210-710-4161.

2011 HDI San Antonio Analyst of the Year Nominees

Earn the HDI Desktop Support Certification right here in San Antonio!

We are pleased to announce that the HDI Desktop Support Certification class is coming to San Antonio October 4 & 5.  Don’t miss this great opportunity to become HDI certified right here in San Antonio!

Take 20% off…HDI is offering a 20% discount for all certification class registrations now through September 30.


HDI San Antonio has a few seats remaining for a two-day HDI Desktop Support Technician certification class on October 4th & 5th. This course is relevant for anyone providing workstation hardware or software support – over the phone, via chat or at desk-side. Seating is limited so hurry now to reserve your spot!  For more details and to reserve your spot, call your HDI San Antonio chapter VP of Training and Development, Doug Rabold, at (210) 793-0069 or via email Doug@hdisanantonio.org



Thank you Whataburger for an outstanding program and a glimpse of what performance management looks like in the Orange World!

Please join us in extending a huge thank you to Belarmino Castellanos, Kathy Rodriguez and the entire Whataburger Family for today’s warm welcome, great hospitality and collaborative discussion regarding Performance Management in the Orange World.  The simultaneous breakouts on Leadership, Reporting, Coaching and Training were awesome!

Next up

Want to learn more about recognizing your top IT support personnel and connecting with The IT Support/Service Management Community?  Contact Bernard Beaullieu, VP of Membership, HDI San Antonio at 210-710-4161.

We look forward to seeing you October 19th,

Your HDI San Antonio Board of Directors!



Orange World Leadership Breakout

Orange World Reporting Breakout

Orange World Coaching Breakout

Orange World Training Breakout







HDI San Antonio – Let’s recognize and honor your top IT support professionals

HDI San Antonio, The IT Support/Service Management community is excited to announce our 8th Annual Awards Luncheon to be held Thursday, December 7th at Maggiano’s.  Every year, HDI honors the very best of the technical support profession with a variety of industry-renowned awards. These awards recognize the individuals, teams, and organizations that have most enhanced the image of the support industry by attaining the highest standards of quality and customer satisfaction.  This year we are opening nominations to nonmember organizations as well.

At this flagship event we will be honoring all of our local San Antonio area Service Desk Analyst of the Year, Desktop Support Technician of the Year and Support Manager of the Year nominees. We will also recognize our local winners and send them on their way to the regional and national competition.

Please contact Bernard Beaullieu, 210-710-4161, HDI San Antonio VP of Membership for more details.

Click here to view all the images from last year’s event.

HDI Support Center Team Lead certification training happening right here in San Antonio!

July 27, 2017 – We have a great group of IT Leaders and practitioners gathered here in San Antonio for the next two days discussing, collaborating, and learning the HDI Support Center Team Lead curriculum.  What a great way to expand your knowledge learn about IT Support/Service Management best practices!

Interested in participating in future local San Antonio HDI Certification classes? Please contact Doug Rabold, our HDI San Antonio President and VP Training & Development for more details.

Please join us in thanking New Horizons Learning Centers for hosting this class and helping make it possible.





New easier nomination form for the HDI Analyst of the Year…Nominations open to nonmember organizations

Nominations are now open for the HDI Analyst of the Year and Desktop Support Technician of the Year.  This year the written nomination will consist of only one question with the idea of making it easier to nominate top performers from your staff.  In addition, HDI has opened up this program to nonmembers organizations as well.  Please feel free to invite peer leaders to participate in the great program.

Please click here for more info and to nominate your top Analyst and/or Desktop Support personnel.

We will honor all nominees and announce our local winners at our 8th Annual Awards Luncheon on December 7th.

2017 HDI Analyst of the Year nomination form