HDI Knowledge Centered Support & Problem Management Certification Classes Coming to San Antonio this Fall

We are pleased to announce that we are bringing both the HDI Knowledge Centered Support (KCS) and Problem Management Certification classes to San Antonio this fall.  We are working on finalizing the logistics for these great classes. Are you interested in attending?  Please contact Shea Knauff for more details and registration.  Shea can be reached at 904-819-6647.

We will be announcing the dates and location for the classes in the next few weeks. We’re planning on holding the KCS class in October and Problem Management Certification class in November.

HDI-KCS-Principles, HDI-PMP

HDI Releases New Versions of Certification Standards for Technical Support Professionals

COLORADO SPRINGS, Colo., July 28, 2015 /PRNewswire/ — HDI, a UBM Tech company and the first professional association created for the technical support industry, today announced the release of their updated certification standards. The competencies for HDI certifications are identified and approved by the HDI International Certification Standards Committee (ICSC)—a group of industry experts and experienced practitioners from a number of organizations. The committee’s intent is to recognize the breadth of knowledge required, document the needed skills, and provide leadership to the technical support industry on the meaning of certification in customer service and technical support organizations. To view and download each of the new certification standards, visit: thinkhdi.com/certification/standards.aspx.



What is HDI?

Here is a brief video overview of HDI Global.  Please feel free to share this video with fellow Information Technology Support professionals you feel might be interested in learning more about HDI.

2015 Summer Update

4th of JulyWe hope you are having a great summer and have some fun lined up to recharge the batteries.  Your HDI San Antonio Local Chapter will bNew Horizonse taking the month of July off.  Our next event will be Wednesday, August 19, featuring Rick Joslin, HDI’s Executive Director of Training & Certifications, presenting Knowledge Centered Support (KCS). Rick will bring us up to date on the latest “Best Practices” for KCS.  A big thank you goes out to New Horizons Learning Centers for hosting and sponsoring this event.

Event Info & Registration

Our September event will be a presentation and group discussion on Key Performance Indicators (KPIs) and Metrics. It has been quite a while since we touched on this important topic. Please plan on connecting with your fellow area IT Support leaders and getting a first-hand look at what they are measuring/driving in their organizations.

Our Annual Awards Luncheon will be in November again this year.  Please plan on recognizing your top Analyst, Desktop Support Technician, and Support Manager. Last year our local winners did very well competing at the national level.

As always, we thank you for your tremendous support and look forward to serving the San Antonio area Information Technology Support community.

2015 HDI Team Excellence Award Winners

Ever Wonder What an Actual Implementation of HDI Best Practices Looks Like?

Please join us Thursday, June 18, as Sylvia Long, Whataburger Contact Center Manager, talks about the journey that culminated with her team being awarded the HDI Team Excellence Award for 2014. This is a great chance to have a first-hand look at HDI Support Best Practices in action.

The HDI Team Excellence Award honors world-class support organizations that deliver unparalleled customer service and support. The HDI Team Excellence Award winner is chosen based on Organization Description, People, Process, Technology, Challenges, and a Team Video.

 Info & Register