Join Fellow Local IT Support Leaders on August 19 & Talk About the Latest in KCS!

Rick JoslinCome join us for lunch and get a chance to “Connect” with Rick Joslin, HDI KCS guru, and your fellow local San Antonio IT Support leaders.  Please visit: for more info and registration for this informative event. Thanks to our sponsor New Horizons Learning Centers for helping us bring you this great event!


New Horizons

What is HDI?

Here is a brief video overview of HDI Global.  Please feel free to share this video with fellow Information Technology Support professionals you feel might be interested in learning more about HDI.

2015 Summer Update

4th of JulyWe hope you are having a great summer and have some fun lined up to recharge the batteries.  Your HDI San Antonio Local Chapter will bNew Horizonse taking the month of July off.  Our next event will be Wednesday, August 19, featuring Rick Joslin, HDI’s Executive Director of Training & Certifications, presenting Knowledge Centered Support (KCS). Rick will bring us up to date on the latest “Best Practices” for KCS.  A big thank you goes out to New Horizons Learning Centers for hosting and sponsoring this event.

Event Info & Registration

Our September event will be a presentation and group discussion on Key Performance Indicators (KPIs) and Metrics. It has been quite a while since we touched on this important topic. Please plan on connecting with your fellow area IT Support leaders and getting a first-hand look at what they are measuring/driving in their organizations.

Our Annual Awards Luncheon will be in November again this year.  Please plan on recognizing your top Analyst, Desktop Support Technician, and Support Manager. Last year our local winners did very well competing at the national level.

As always, we thank you for your tremendous support and look forward to serving the San Antonio area Information Technology Support community.

2015 HDI Team Excellence Award Winners

Ever Wonder What an Actual Implementation of HDI Best Practices Looks Like?

Please join us Thursday, June 18, as Sylvia Long, Whataburger Contact Center Manager, talks about the journey that culminated with her team being awarded the HDI Team Excellence Award for 2014. This is a great chance to have a first-hand look at HDI Support Best Practices in action.

The HDI Team Excellence Award honors world-class support organizations that deliver unparalleled customer service and support. The HDI Team Excellence Award winner is chosen based on Organization Description, People, Process, Technology, Challenges, and a Team Video.

 More Event Info


We’re Close to Bringing Both the HDI Problem Management Class & HDI Support Center Team Lead Class to San Antonio

Vazquez, JesseWe just need a few more students to sign up for each of the classes in order to put them on the schedule for San Antonio.

Are you interested in learning more about these classes or any of the HDI Certification classes?  Please contact Jesse Vazquez, our HDI San Antonio VP of Training & Development, for more details.