Looking to see how local San Antonio IT Leaders are implementing ITSM best practices in their organizations?

Ron Willbanks, MBA, PMP, ITILPlease join the HDI San Antonio Chapter Wednesday, October 21, at 11:00 AM as Ron Willbanks, Senior Director for Infrastructure & Operations at CPS Energy, presents an ITSM Maturity Roadmap and overview of his organization’s plan to implement these strategies. This will be an interactive presentation/discussion, with other local San Antonio IT leaders sharing their ITSM experiences and plans over a lunch.

Thanks to our event sponsor, ITT Technical Institute, this event is open to the public and offered at no charge.ITT Tech

Please visit the event announcement for more details and registration.

We look forward to seeing you on October 21st.  For any questions please contact Bernard Beaullieu, 210-710-4161.

Reminder – HDI Certification Classes Coming to San Antonio

Just a quick reminder that we have HDI Certification Classes coming to San Antonio.  The HDI Knowledge Centered Support Certification Class will be held on November 16 – 18. The HDI Problem Management Certification Course will be held on November 18 – 19. For details or to sign up for either class, contact Shea Knauff, (904)819-6647.

Both of these classes will be hosted by CPS Energy.

Announcing the 2015 HDI San Antonio Analyst of the Year Program

HDI_AotY_SmallNominations are now open!Desktop Support Technician of the Year

We all know the tremendous benefits of recognition and the positive impact it has on our teams. The HDI Awards Program is a prime opportunity to recognize the superstars on your support team. We have two awards programs: Service Desk Analyst of the Year and Desktop Support Technician of the Year.

Your company may nominate up to two people in each category. This quality program is FREE and a benefit of your HDI Membership (the Analyst and Technician do not have to be a member). HDI San Antonio has an outstanding program in place for the Awards Program, with top-notch judges scoring candidates and selecting San Antonio’s top support analysts. Last year’s local Desktop Support Technician of the year winner, David Saenz, CPS Energy, went all the way to the finals and was recognized at the HDI national conference.  Take a look at how CPS Energy celebrated David's achievement:


CPS Energy Post


All nominees and their managers will be our honored guests at our Annual Awards Luncheon on Thursday, December 3, at Maggiano’s at The Rim.

2015 HDI San Antonio Awards Program Timeline:

  • Nomination deadline - Monday, November 2
  • Recorded interviews with each nominee – November 9 - 13
  • Judging and scoring – November 13 - 19
  • Awards Luncheon at Maggiano’s – All nominees will be honored and the winners announced – Thursday, December 3

Please download the nomination forms using the links below and email the completed nominations directly to bbeaulieu@beaullieu.com You will receive a confirmation once your nomination form has been received.

Nominate Your Service Desk Analyst         Nominate Your Desktop Tech

Please contact Bernard Beaullieu at 210-710-4161 with any questions.  As always, we sincerely thank you for your support.

Your HDI San Antonio Local Chapter

Upcoming HDI San Antonio Events

Here is a brief look at what we have coming up:

ITSM Roadmap - October 21, 2015, presented by Ron Willbanks, Senior Director, CPS Energy.

HDI Knowledge Centered Support Certification Class - November 16 - 18, Hosted by CPS Energy.

HDI Problem Management Certification Course, November 18 & 19, Hosted by CPS Energy.

HDI San Antonio Awards Luncheon – December 3, 2015 –HDI Analyst of the Year, HDI Desktop Support Technician of the Year, HDI Manager of the Year and HDI Team Excellence Award.–Nominations start September 1, 2015

Preview of HDI Events Coming to San Antonio in the Near Future!

Your HDI San Antonio Local Chapter Board of Directors has been working overtime to schedule some great events to cap off another successful year. Take a look at what we have in store:

  • August 19, 11:00 AM to 1:00 PM – Knowledge Centered Support, presented by Rick Joslin, HDI Global
  • October 21, 11:00AM to 1:00 PM – IT Service Management Maturity Roadmap, presented by Ron Willbanks, Senior Director Infrastructure Operations at CPS Energy
  • November 18, 11:00 AM to 1:30 PM – HDI San Antonio Annual Awards Luncheon, Analyst of the Year, Desktop Support Technician of the Year, Support Center Manager of the Year, and Team Excellence Award
  • October – HDI Knowledge Centered Support Certification Training
  • November – HDI Problem Management Certification Training

We will be announcing details for these great events in the coming weeks.