Looking for a great way to improve service and elevate the customer experience in your organization? HDI training and certifications are an excellent way to learn service and support “Best Practices.” We are pleased to announce that the HDI KCS Foundation Certification and the HDI Support Center Analyst Certification training classes are coming to San Antonio this summer.
The HDI KCS Foundation training is a one-day class and will be offered here in San Antonio on both July 12 and July 13. According to HDI Global, “This certification is for those individuals who want to demonstrate that they understand Knowledge-Centered Support (KCS) practices and how they provide value. This certification ensures a consistent understanding of the KCS methodology for everyone in the organization.”
The HDI Support Center Analyst Certification class is a two-day class and will be offered here in San Antonio on August 1. According to HDI Global, “This certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.”