Thank you UTSA OIT for an outstanding program on leveraging social media within IT Support

Image may contain: 3 people, people sitting and screenPlease join us in extending a huge thank you to Ben Garcia and the entire UTSA OIT team for the excellent presentation on how they use Social Media to help support their enterprise.  This was an extremely informative presentation that was well received by all attendees.  The event received a “Five Star” rating from attendees.

We also thank David Fuller and New Horizons Learning Centers for hosting this event.

Stay cool and be on the lookout for announcements as we have some more great events coming in August, October and December.

Your HDI San Antonio Board of Directors!

HDI San Antonio Board of Directors Meeting July 12, 2017 5:00 PM

We have some great events coming up for the rest of 2017:

We look forward to seeing you all at these great events!

Your HDI San Antonio Board of Directors,

Annita, Stephen, James, Jesse, Rob, Bernard and Doug

Jesse, James and Doug hang with fellow HDI Local Chapter Officers from across North America, #HDILCOSummit

Jesse Vazquez, James Nelson and Doug Rabold represented the HDI San Antonio Board of Directors at the 2017 HDI Local Chapter Officers, LCO,  Leadership Summit, last weekend in Colorado Springs.

This is a fun filled weekend where LCO’s from across North America come together, connect and share best practices for leading an HDI Local Chapter Community.

We look forward to incorporating these great ideas and we serve our community.

HDI San Antonio – The IT Support/Service Management Community!

 

Looking to elevate your organization’s user experience? Join us June 15th, @UTSAoit ‏

Ben GarciaUTSA OITUTSA’s Office of Information Technology, OIT, has developed a strong Social Media strategy that they use to promote their IT Services. Please join us June 15 for lunch and be part of the conversation as Ben Garcia, Director of Customer Service and Operations Support shares UTSA’s Social Media journey from concept to today’s robust implementation.

 

 

Highlights of this interactive session include:

  • Governance
  • Interactive assessment – where do you stand?
  • Sample plan/checklist
  • Technical communications and support
  • Live feeds – OIT
  • Student Connect – Student dedicated Service Desk with social media service channel

HDI San Antonio, is The IT Support/Service Management Community, We offer San Antonio area Information Technology the opportunity to network and share best practices.

A special thanks goes out to our host, New Horizons Learning Centers.

San Antonio

Want to learn how a local San Antonio IT organization has embraced social media to deliver services?

Ben Garcia

Ben Garcia – UTSA Director of Customer Service and Operations Support – OIT

San Antonio

Thanks to our host, New Horizons Learning Centers

Please join us Thursday, June 15th for lunch and engage as Ben Garcia, UTSA’s Director of Customer Service and Operations Support – OIT share their social media journey.

Highlights of this interactive session include:

  • Governance
  • Interactive assessment – where do you stand?
  • Sample plan/checklist
  • Technical communications and support
  • Live feeds – OIT
  • Student Connect – Student dedicated Service Desk with social media channel

 

Admission is free for members and $15.00 for non-members.  Please click on the link below for  more information and registration.

Announcing the 2017 – 2018 HDI San Antonio Board of Directors

We are excited to announce our 2017-2018 HDI San Antonio Board of Directors.  Last week we completed our election process and our new Board is ready to serve!  We have a very strong team and look forward to doing great things this year.

First of all, we would like to start off by thanking Rosana Mason and Shawn McClelland for their work on our Board of Directors.  Both of you made great contributions and will be missed.  We wish you the both the best!

It is our pleasure to welcome new Board members, James Nelson, CGI, Annita Hereford-Crump, Capital Group and Rob Evans, Y&L Consulting.  These are great additions to the team.  We also want to recognize and thank returning Board members, Jesse Vazquez, Y&L Consulting, Stephen Steinbach, Whataburger, Bernard Beaullieu, Beaullieu & Associates and Doug Rabold, CPS Energy.

Please join me on congratulating Doug Rabold for being elected as President of HDI San Antonio.  We look forward to Doug’s leadership and are excited about the new ideas he brings to this year’s Board.

2017 – 2018 HDI San Antonio Board of Directors

VP of Communications Steve Steinbach, Whataburger


Steve Steinbach is currently working as Whataburger’s Product Analyst handling the administration of their mobile application and websites after working as an analyst for the Contact Center for more than five years. Having worked in the IT industry, specifically in customer service and technical support, for almost 20 years, Steve has a solid foundation of understanding the customer in a technical environment.

Steve is ITIL certified, is trained in HDI Knowledge Center Support Fundamentals and Service Center Team Lead, and CompTIA A+, and was the 2012 HDI Analyst of the  Year (Local Chapter) recipient.

 

 

VP of Vendor Relations •  James Nelson, CGI US

James Nelson, CGI Team Lead for the Multi Client \ CGI US Service Desk with the Global Infrastructure Service and Onshore Delivery team.  James has held several titles within his six prospering years with CGI from Queue Management, Trainer, Team Lead and acting Service Desk Manager.

He hopes to continue on his career path with CGI, one of the largest IT and business process services providers in the world.  As a CGI member We Listen. We Innovate. We Lead. We Deliver.

James is very proud and honored to have been chosen to sit of the Board for HDI and encourages his peers in the IT community to join with us here at our local San Antonio chapter.

 

VP of Social Media  • Annita Hereford-Crump, Capital-Group


As a Systems Support Senior Manager at the Capital Group, Annita Hereford-Crump is responsible for overseeing the service desk and security access teams in San Antonio, TX, and Irvine, CA. These teams support over 3,500 associates in the San Antonio, Irvine, Indianapolis, IN, and Norfolk, VA, offices. Annita is a Vice President of the American Funds Service Company; Transfer Agency for the Capital Group.

Prior to this role, Annita was a Senior Manager in their Shareholder Services department. She has been with Capital Group since 1998 and has over 16 years of management experience and 5 years of service desk experience.

Annita has been a member of HDI since 2012 and is HDI certified in Knowledge-Centered Support Principles. Her managers/associates describe her as Fun, Enthusiastic, Supportive, Inquisitive, Engaging, and a Natural Motivator. Annita is excited to apply these skills as a member of the board and in her role as VP of Social Media.

 

VP of Programs  Jesse Vazquez Jr, Y&L Consulting

Jesse Vazquez Jr, Y&L Consulting, Inc, a 15 year experienced IT Service Desk, Field Desktop Support, Incident, Problem, Change and Service Management professional. He is a A+ Certified Professional, a highly motivated, ambitious professional who brings a wealth of experience in leading people to meet the vision and mission of the organization.

He is also a proud 20 Year Retired US Army Veteran, and is HDI Support Center Team Lead Certified. Jesse has a Bachelor’s of Science in Management from the University of Phoenix.

 

 

VP of Events • Rob Evans, Y&L Consulting

Rob Evans, Y&L Consulting, Inc, Service Desk Practice Director, has 16 years of experience in the field of information technology with a focus in information systems support; Service Desk and Desktop.  Over the years, Rob has built and led support teams at several companies spanning multiple industries.  Rob is currently leading Y&L’s Service Desk Practice to deliver Value IT Services to its client partners, based on ITSM processes and ITIL frameworks.

Rob is ITIL v3 certified, named inventor of a patented Service Desk performance metrics reporting dashboard, and served 5 years in the US Army where he earned multiple awards, to include the Joint Service Commendation Medal for his support of the joint command operations in Afghanistan.  Rob is grateful to have an opportunity to serve on the board of directors for HDI.

 

VP of Membership Bernard Beaullieu, Beaullieu & Associates

Bernard Beaullieu, Beaullieu & Associates, Inc. has 25+ years of experience delivering Information Technology Solutions to Texas based Fortune 500 Companies. His diverse IT experience includes extensive IT Consulting and Staffing Services, Creation and Management of Service Desks, IT Support Teams, and Service Delivery, for a variety of projects and deployments, which have been successfully implemented in large enterprise organizations.

Mr. Beaullieu has a Bachelor’s of Science in Engineering Technology, is ITIL Foundations v2 & v3 Certified and is the founder of Beaullieu & Associates, Inc.  He serves the community in a variety of volunteer roles including: Centurion Military Alliance Warrior Transitioning Program, Habitat for Humanity, Student Career Mentoring, and serving on the board for HDI.

 

President Doug Rabold, CPS Energy

Doug Rabold, CPS Energy, is an experienced leader and public speaker with a diversified resume. Prior to joining CPS as Manager of IT Service Delivery in 2015, Doug assumed progressively growing responsibilities in leadership roles on Sales, Service Desk and Project teams. Doug is most proud of his reputation as a developer of people and his contributions toward helping the Whataburger Contact Center win the 2015 HDI Team Excellence Award.

Doug has been a member of HDI since 2012 and holds numerous HDI, ITIL and KCS certifications. He was a speaker at the 2017 HDI Conference and has been selected to speak at the FUSION17 conference. Doug is very honored at being reelected to the San Antonio Chapter Board of Directors. In his role as Chapter President, Doug welcomes your feedback on leveraging networking, membership, programs and training to grow and develop our San Antonio chapter and the local technology community at large.

 

 

We look forward to seeing everyone on June 15th for our HDI San Antonio event, UTSA presents – Leveraging Social Media Within Information Technology.

 

Eventbrite - UTSA Presents - Leveraging Social Media within Information Technology