2010 HDI San Antonio Analyst of the Year Award Luncheon

Josue Valencia
HDI San Antonio Analyst Of the Year
2010-2011

“Congratulations to Josue Valencia, CPS Energy for being named the 2010 HDI San Antonio Analyst of the Year!”

Josh is a Service Desk Analyst Level 3 serving as the single-point of contact for CPS Energy for all IT related services or incidents. This single point of contact enables our ability to document, assist, and restore services more efficiently, which minimizes the disruption and restores our employees’ ability to be productive.

“Josh is truly one the BEST analyst I have had the pleasure of working with! He always has a positive attitude and a smile on his face, even when we are under extreme pressure. He is extremely competent with his troubleshooting skills and manages each customer with courtesy and care. In just one year, he progressed from an entry level analyst to a senior analyst. He accomplished this not by just doing his job, but going the extra mile.