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VERSION:2.0
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UID:WILD_APRICOT_EVENT_454897
DTSTART:20120919T163000Z
DTEND:20120919T180000Z
SUMMARY:HDI San Antonio September Meeting\, "Metrics\, Driving Performance"
LOCATION:Whataburger HQ\, 300 Concord Plaza Dr. San Antonio\, Texas 78216
DESCRIPTION:http://www.hdisanantonio.org/ViewEvent.ashx?eventId=454897\n\n"Metrics\, Driving Performance"\, presented by Sylvia Long\, Contact Center Manager\, Whataburger.  Ms. Long will give us an overview of the key metrics used at the Whataburger Contact Center and the Employee Recognition Program tied to achieving these metrics.   Ms. Long will talk about some of the different ideas/perspectives that went into choosing these metrics and the associated Employee Recognition Program.\n   \n    Sylvia Long joined the Whataburger Contact Center as an Agent on the night shift in 2006.  She spent the next year providing BOS/POS support to the restaurants/technology support to the company as well as handling facility maintenance issue dispatches.  She was promoted to Contact Center Supervisor in 2007.  Over the next several years she continued to demonstrate her dedication to excellence and was promoted to Contact Center Manager in 2012.\n  Ms. Long has an Associate's in Computer Security and an Associate's in Computer \, Forensics.   She is HDI-Support Center Manager and ITIL Certified.   \n  Thanks to Whataburger for hosting and sponsoring this great event.\n   \n
DTSTAMP:20130519T045100Z
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