Over the years I have had tons of inquiries involving requests for all kinds of IT Support/Service Management information, trends, and best practices. I always refer people to the wealth of knowledge in the HDI Salary & Practices Report. Last year almost 600 peer IT organizations from across Noth America shared details about what they have going on and where they are going.
This report alone is worth the price of the HDI annual membership. If you haven’t already, please do take a moment to peruse this invaluable report.
Have questions or would like to learn more about joining HDI? Please contact Bernard Beaullieu, 210-710-4161.