Welcome to HDI San Antonio - The IT Support/Service Management Community!

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  Our mission is to serve San Antonio area businesses and organizations by helping them increase the value, stature and strategic importance of their Information Technology Support organization.

What's in it for me?  Joining the HDI San Antonio Local Chapter gives area information technology leaders access to a variety of resources including read more...

HDI San Antonio Sponsors

Please join us in thanking our sponsors, Y&L Consulting and Beaulieu & Associates.   



HDI San Antonio Board of Directors kicks off 2018!

HDI San Antonio Board Meeting – Jan 10, 2018

We had a fun and very productive HDI San Antonio Board of Directors meeting last night hosted by Rob Evans, Argo International.  Attendees included; Rob, Doug Rabold, CPS Energy, Jesse Vazquez, Andeavor, Jason German, iHeart, James Nelson, CGI, and Bernard Beaullieu, Beaullieu & Associates.

We had a robust discussion aimed at firming up our line up for events in 2018 as evidenced by the whiteboard pic included in this post.  Here is what we have so far:

February 15 – Lunch Social

March – HDI Support Center Analyst Certification Training – Details please contact Doug Rabold

April 19 – Leadership Panel Discussion – Balanced Scorecard, hosted and sponsored by Andeavor

June 21 – Cyber Security Event

August 16 – TBD

October 11 – TBD

December 6 – Awards Luncheon

Please join us on February 15 for the Lunch Social and join the discussion with fellow IT Support/Service Management leaders!

 

8th Annual Awards Luncheon – Wrap up, photo gallery

It was an awesome event last Thursday! We had 28 nominees from 20 different organizations, up for an HDI Award this year! In total, over 90 attendees joined us to recognize these nominees. We had great hosts, food, people, and even prizes! Congratulations to Cinthya Moyer from Methodist Healthcare for winning the Service Desk Analyst of the Year Award and to Shane Fritts from Rackspace for winning Desktop Support Technician of The Year Award! #HDISA #AwardChallenge Rob Evans JAMES NELSON Doug Rabold, ITIL, HDI Annita Hereford-Crump Bernard Beaullieu Jesse Vazquez Jr (PHA).

Please join us in thanking our sponsors, Y&L Consulting and Beaullieu & Associates for helping make this great event happen.

Once again congratulations to all of our nominees!

Service Desk Analyst of the Year

Avila, Jose Alamo Colleges Diaz, Chris Rackspace
Poisso, Blake Andeavor Grzincic, Thomas Randstad
Nelson, James CGI Ballentine, Suzuka SSFCU
Ayala, Elroy City of Corpus Christi Flores, Selyna University Hospital
Mason, Rosana CPS Energy Garcia, Eleanor UT Health Science Center
Valencia, Josue CPS Energy Lehmer, Sara Valero
Contreras, Diana iHeartMedia Rascon, Breana Whataburger
Moyer, Cinthya Methodist Hospital Cerda, Rosemary Whataburger
Hernandez, Norma NISD Flores, Joe Y&L Consulting

Desktop Support Technician of the Year

Easiley, Kelvin Alamo Colleges Fritts, Shane Rackspace
Ruiz, Robert Capital Group Arteaga, Marco SSFCU
Watson, Kevin City of Corpus Christi Asgari, Alex SWBC
Zavala, Arturo CPS Energy Liebel, Adam Tech Data
Cortez, Mario Credit Human Reed, Ted Whataburger

 

Thanks again to Joel Spring, RxDesign for capturing last week’s 8th Annual HDI San Antonio Awards Luncheon.  Joel has posted all of the pictures at http://rxdesign.zenfolio.com/p375558286

HDI San Antonio Board welcomes Clayton Mitchem, Parsons Corporation

HDI San Antonio Board Meeting 5:00 pm November 8th - Clockwise, Clayton, Bernard, Annita, James and Doug. Not pictured, Rob and Jesse.

Please join us in welcoming Clayton Mitchem, Service Desk Manager at Parsons Corporation, to the HDI San Antonio Board of Directors.  Clayton will serve as our VP of Communications and be responsible for getting the word out on all upcoming events, etc.

Last week we had another fun/productive Board meeting.  Lots of great things coming with big plans to close out 2017 and kick off 2018 with a roar.

We look forward to seeing all of you on December 7th for the 8th Annual HDI San Antonio Awards Luncheon.

Thank you for your support,

Your HDI San Antonio Board

Asset Management…The Journey – What a great event!

Capital Group’s Nuch Infante – Manager of the Global Lifecycle Management Team

Capital Group’s Craig Hundley – Senior Software Asset Analyst

Thanks again to Nuch Infante and Craig Hundley of the Capital Group for their efforts in developing and delivering a great presentation on Asset Management.  Nuch and Craig walked the HDI group through the milestones in their Asset management journey, year 2000 to today, highlighting all the discoveries they made along the way.

They offered excellent insight into the challenges they faced and their potential impact.  They shared their systematic approach, processes and systems they relied on and the industry experts and sources they found to be helpful.

We also want to thank Grace Bennett, IT Senior Manager and the entire Capital Group team for the hospitality and willingness to share this information.

We look forward to seeing you on December 7 for the 8th Annual HDI San Antonio Awards Luncheon.

Excerpts from the presentation