Welcome to HDI San Antonio - The IT Support/Service Management Community!

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  Our mission is to serve San Antonio area businesses and organizations by helping them increase the value, stature and strategic importance of their Information Technology Support organization.

What's in it for me?  Joining the HDI San Antonio Local Chapter gives area information technology leaders access to a variety of resources including read more...

HDI San Antonio Sponsors

Please join us in thanking our sponsors, Y&L Consulting and Beaulieu & Associates.   



8th Annual Awards Luncheon – Wrap up, photo gallery

It was an awesome event last Thursday! We had 28 nominees from 20 different organizations, up for an HDI Award this year! In total, over 90 attendees joined us to recognize these nominees. We had great hosts, food, people, and even prizes! Congratulations to Cinthya Moyer from Methodist Healthcare for winning the Service Desk Analyst of the Year Award and to Shane Fritts from Rackspace for winning Desktop Support Technician of The Year Award! #HDISA #AwardChallenge Rob Evans JAMES NELSON Doug Rabold, ITIL, HDI Annita Hereford-Crump Bernard Beaullieu Jesse Vazquez Jr (PHA).

Please join us in thanking our sponsors, Y&L Consulting and Beaullieu & Associates for helping make this great event happen.

Once again congratulations to all of our nominees!

Service Desk Analyst of the Year

Avila, Jose Alamo Colleges Diaz, Chris Rackspace
Poisso, Blake Andeavor Grzincic, Thomas Randstad
Nelson, James CGI Ballentine, Suzuka SSFCU
Ayala, Elroy City of Corpus Christi Flores, Selyna University Hospital
Mason, Rosana CPS Energy Garcia, Eleanor UT Health Science Center
Valencia, Josue CPS Energy Lehmer, Sara Valero
Contreras, Diana iHeartMedia Rascon, Breana Whataburger
Moyer, Cinthya Methodist Hospital Cerda, Rosemary Whataburger
Hernandez, Norma NISD Flores, Joe Y&L Consulting

Desktop Support Technician of the Year

Easiley, Kelvin Alamo Colleges Fritts, Shane Rackspace
Ruiz, Robert Capital Group Arteaga, Marco SSFCU
Watson, Kevin City of Corpus Christi Asgari, Alex SWBC
Zavala, Arturo CPS Energy Liebel, Adam Tech Data
Cortez, Mario Credit Human Reed, Ted Whataburger

 

Thanks again to Joel Spring, RxDesign for capturing last week’s 8th Annual HDI San Antonio Awards Luncheon.  Joel has posted all of the pictures at http://rxdesign.zenfolio.com/p375558286

HDI San Antonio Board welcomes Clayton Mitchem, Parsons Corporation

HDI San Antonio Board Meeting 5:00 pm November 8th - Clockwise, Clayton, Bernard, Annita, James and Doug. Not pictured, Rob and Jesse.

Please join us in welcoming Clayton Mitchem, Service Desk Manager at Parsons Corporation, to the HDI San Antonio Board of Directors.  Clayton will serve as our VP of Communications and be responsible for getting the word out on all upcoming events, etc.

Last week we had another fun/productive Board meeting.  Lots of great things coming with big plans to close out 2017 and kick off 2018 with a roar.

We look forward to seeing all of you on December 7th for the 8th Annual HDI San Antonio Awards Luncheon.

Thank you for your support,

Your HDI San Antonio Board

Asset Management…The Journey – What a great event!

Capital Group’s Nuch Infante – Manager of the Global Lifecycle Management Team

Capital Group’s Craig Hundley – Senior Software Asset Analyst

Thanks again to Nuch Infante and Craig Hundley of the Capital Group for their efforts in developing and delivering a great presentation on Asset Management.  Nuch and Craig walked the HDI group through the milestones in their Asset management journey, year 2000 to today, highlighting all the discoveries they made along the way.

They offered excellent insight into the challenges they faced and their potential impact.  They shared their systematic approach, processes and systems they relied on and the industry experts and sources they found to be helpful.

We also want to thank Grace Bennett, IT Senior Manager and the entire Capital Group team for the hospitality and willingness to share this information.

We look forward to seeing you on December 7 for the 8th Annual HDI San Antonio Awards Luncheon.

Excerpts from the presentation

HDI San Antonio Event – Asset Management…The Journey, October 19th

Please join us October 19th as The Capitial Group's Nuch Infante and Craig Hundley present Asset Management...The Journey.

The presentation will focus on Asset Management and Capital Group's journey from inception to their current maturity level. The presentation will include:

  • Vision, mission, strategy/goals, and the format used for moving forward
  • Capital Group's current level of maturity and maturity model overview.
  • Continuous improvement, gap analysis and plans to raising our level of maturity.

Eventbrite - Asset Management...The Journey

Agenda

  • 11:00 AM to 11:30 AM - Check In and Networking
  • 11:30 - 11:45 - Chapter Business
  • 11:45 - 1:00 PM - Presentation - Asset Management...The Journey

About the Presenters

Nuch Infante is the manager of the Global Lifecycle Management team responsible for both hardware and software asset management at Capital Group. He has 38 years of IT experience with 21 years at Capital Group managing client service & support, client engineering, and asset management teams. During his tenure at Capital Group Nuch formed a global team starting with hardware asset management and then maturing into software asset management. Prior to joining Capital, Nuch was an application development manager and desktop support manager at Carter Hawley Hale Stores, an application developer at Southern California Gas Company, and an accountant at Liberty National Bank and Trust Company in Buffalo, New York. He holds an accounting degree at St. Bonaventure University. Nuch is based in Yorba Linda, California with his wife and two sons. He is an avid cyclist and a baseball and Formula 1 racing fan.

Craig Hundley is a Senior Software Asset Analyst on the Global Lifecycle Management team responsible for Capital Group’s overall Software Asset Management program. He has been with Capital Group for 25 years of which 19 years within the IT organization with 7 years managing data center and client software assets. During his tenure at Capital Group, Craig held several positions within the business, was a member of the Technology Service Desk and Desktop Support teams, as well as managed the GSD Technology Support team. Prior to joining Capital Group, Craig held numerous positions within the banking industry and was a member of the United States Army Reserve within the Military Intelligence organization. He holds a Certified Software Asset Management Certification from the International Association of Information Technology Asset Managers, Inc. Craig is based in San Antonio, Texas with two sons and a cat. He is an avid hunter and fisherman and enjoys mountain biking and country dancing.