Welcome to HDI San Antonio – “The IT Support/Service Management Community!”

Welcome to HDI San Antonio, "The IT Support/Service Management Community!"  Our mission is to serve San Antonio area businesses and organizations by helping them increase the value, stature and strategic importance of their Information Technology Support organization.  

What's in it for me?  Joining the HDI San Antonio Local Chapter gives area information technology leaders access to a variety of of resources including:

  • A community of Information Technology Professionals that gives San Antonio area IT Leaders an opportunity to "Connect" and share real-life  "Best Practices" in the areas of Service Management and Technology Support.
  • Programs & Events that feature industry SMEs leading presentations and discussions on  Information Technology Support and Service Management “Best Practices”.
  • Training and Certification in the areas of IT Support, Leadership, KCS and Service Management.
  • Annual Awards & Recognition Program that recognizes San Antonio’s top Information Technology Support Practitioners, Leaders and Teams. Awards include Service Desk Analyst of the Year, Desktop Support Technician of the Year, Manager of the Year, Team Excellence, KCS and Service Improvement.
  • Industry publications including white papers and the annual HDI Salary & Practices survey.
  • Discounts for HDI Annual Conference and Fusion.

Want to get hooked up?  Please contact Bernard Beaullieu our for more details and information on attending our next event.

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  Our Vision is to be the Premier Information Technology Support Association in South Texas.

Get your Service Desk Analysts Certified here in San Antonio next month!

HDI San Antonio, The IT Support/Service Management Community, is proud to announce that the HDI Support Center Analyst Certification class will be offered here in San Antonio April 19th.  The HDI Support Center Analyst Certification verifies that front-line technical support professionals possess the knowledge and skills required to provide quality service and support. It ensures they understand service management processes and best practices, while providing a competitive edge for career advancement.

If you or any of your co-workers are interested in these or any other HDI training and certification, please reach out directly to Doug Rabold, your VP of Training and Development, at (210) 793-0069.

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Happy Spring Break Week!

HDI San Antonio

HDI San Antonio achieves “Circle of Excellence” and qualifies for the prestigious President’s Circle award

HDI San Antonio, “The IT Support/Service Management Community” has achieved the Circle of Excellence and has qualified for the Presidents Circle, the highest ranking for HDI Local Chapters.

All that remains between us and this achieving this recognition is for our members and constituents to take two minutes to complete a three question survey at 2017 President’s Circle Survey .

We look forward to your feedback and thank you for your support!

Your HDI San Antonio Board of Directors


Looking to join a group of fun, enthusiastic IT leaders?

HDI San Antonio Board of Directors

Consider joining the HDI San Antonio Board of Directors.  HDI San Antonio is “The IT Support/Service Management Community!”  We are nonprofit  IT Support & Service Management association and are inviting those interested in serving to join us at our March 8th, 5:00 to 7:00 PM Board of Directors meeting.  Please take a look at HDI San Antonio Local Chapter accepting nominations for the Board of Directors to learn more about the benefits and requirements for serving on our board.

Interested?  Contact Bernard Beaullieu, 210-710-4161 for more details.

HDI San Antonio Event – Round Table Discussion; “What Are You Doing to Develop Your IT Support Personnel?”

Please join us for lunch April 20th as IT leaders from across San Antonio gather and discuss IT support personnel development practices, needs and ideas.  We have had numerous programs involving KPI’s, Metrics, Process and driving Continual Service Improvement.  We thought it was time for a focus on our most valuable resource…Our people.  Come network with peer leaders and learn what top support organizations are doing and plan to do to  develop their personnel and help them grow!


11:00 – 11:30 – Check in and networking

11:30 – 11:45 – Lunch and chapter business

11:45 – 1:00 – Round table discussion

1:00 – 1:15 – Wrap up and raffle – Grand Prize – Your choice either the online HDI Support Center Analyst Certification class or the online HDI Desktop Support Technician Certification class.

All attendees will be eligible for a $200 discount on the upcoming HDI Support Center Team Lead certification class, July 27 & 28 and HDI Desktop Support Technician certification class, October 4-6 to be offered here in San Antonio.  You must register for either class by May 31 2017. These discounts can only be applied to New Registrations for these classes here in San Antonio on these dates.

Eventbrite - HDI San Antonio Round Table Discussion; "What Are You Doing to Develop Your IT Support Personnel?"