Welcome to the HDI San Antonio Local Chapter

The HDI San Antonio Local Chapter offers area IT Support Leaders the opportunity to "Connect" with the local information technology support  community and share "Best Practices" in the areas of Service Management and Technology Support.  Events feature discussions and presentations of real life implementation of IT Service Management and IT Support best practices by engaging support leaders from local area organizations.

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  Our Vision is to be the Premier Information Technology Support Association in South Texas.

2016 HDI Expo and Conference – happening now!

Every year HDI hosts a conference bringing IT service and technical supportPicture of HDI certification classes professionals from around the world to discuss today’s most pressing service and support challenges. Facilitated by industry thought-leaders, practitioners and process experts, this 2016 HDI Expo and Conference brings you strategies for achieving service management excellence.  Doug Rabold, VP of Training and Development, is representing HDI San Antonio Local Chapter at this year’s conference.

Start planning to attend next year and join in on the excitement! Doug will be reporting on his experience in the near future. Stay tuned for more!

 

World-class service begins with HDI certifications!

A strong service desk and superior customer support don’t just happen. They are the result of careful planning, judicious hiring, and targeted training — training such as ITIL Foundation, and KCS (Knowledge Centered Support) Principles.HDITraining

You have the team of service-minded technicians, so are you ready to take  it to the next level? Your HDI San Antonio Local Chapter is working hard to bring HDI certification classes to San Antonio. Cut down on travel expenses and consider sending some or all of your technicians for certification training. Your customers (and your team!) will thank you.

If you’d like to learn more about these certification classes, please contact Doug Rabold, VP of Training and Development, or visit the HDI website.

Opportunity is knocking! Open the door to the HDI Local Chapter through event sponsorship.

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Open doors with event sponsorship!

Event Sponsorship and consistent participation in your HDI San Antonio Local Chapter will position your company as a trusted local partner as you lend expertise, contribute knowledge, and share your experience with members. Did you know that HDI San Antonio is seen as a nationwide leader with HDI? The HDI San Antonio local chapter achieved HDI Circle of Excellence for 2015! The Circle of Excellence program is to recognize those chapters who are meeting the standards for an HDI local chapter, and are following the best practices which ensure they are providing value to their membership. As a sponsor you contribute to providing value to our local members and creating relationships that will provide you opportunities to grow your business and yourself. Contact Shawn McClelland, VP of Vendor Sponsorship for HDI San Antonio, at mcclellandsp@uthscsa.edu.

Circle of Excellence

HDI San Antonio Local Chapter awarded Circle of Excellence for 2015!

Circle of ExcellenceHave you heard? Our chapter achieved the Circle of Excellence award for 2015. Doug Rabold, VP of Training and Development, will be accepting the award for us at HDI 2016.

Hello San Antonio Local Chapter,

Congratulations!!  Your chapter has achieved Circle of Excellence 2015!!  You have completed all of the required criteria and 17 of the 25 elective criteria.  This shows me that your chapter is a strong resource to your community!

You will be honored officially at the Local Chapter Officers Meeting at HDI 2016 and the 2015 logo recognizing your achievement will be sent to you soon!

Kind Regards,

Kerri Hanna, Program Manager, Local Chapters | HDI

Thanks for your participation in the San Antonio Local Chapter events and for reading our website. Together we will continue to build and grow.

More on the HDI San Antonio Lunch Social

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HDI San Antonio would like to thank all who joined us at our Lunch Social at Mamacitas Restaurant and Cantina last Wednesday for a delicious Mexican meal and good company.

IT and Service Desk leaders from CPS Energy, StandardAero, Whataburger, SSFCU, Texas Department of Banking, SWBC, SACU, UT Health Science Center, University Health System, University of Texas San Antonio, SATX Technology Associates, Camber, Y&L Consulting, and Beaullieu & Associates had the opportunity to exchange ideas and learn from others’ experiences.

Watch for updates about our upcoming events. We hope you’ll join us!

 

President’s take on the HDI San Antonio Lunch Social

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HDI San Antonio Board of Directors: Norma Ohlenbusch, Rosana Mason, Stephen Steinbach, Doug Rabold, Shawn McClelland, Bernard Beaullieu and Jesse Vazquez.

Thanks again to everyone for coming out and connecting with the local San Antonio IT support community at Wednesday’s Lunch Social.  There was a lot of collaboration and discussion going on resulting in some great ideas/feedback.

Based on the feedback, we have chosen Service & Support as a Business: KPIs that Tell the Big Picture, presented by Jeff Rumberg, Metric Net for our June 16 event.  More details to come.

HDI local event ideas that came out of the discussions included:

  • Encryption Software
  • Time Management
  • Forum on Knowledge Centered Support
  • Service Desk Best Practices
  • Windows 10 Deployments
  • Roundtable on predetermined topics such as Employee Engagement
  • Transformation from Help Desk to Service Desk
  • Self Service
  • Incident Management Systems
  • Organization – How to realign support organization to be more efficient.

Interest in local HDI Certification Classes included ITIL, Problem Management, Knowledge Centered Support, Support Center Analyst & Team Lead.

We will start work on all of this at the next HDI San Antonio Board of Directors meeting.

Thank you very much for your continued support,

Bernard