Welcome to HDI San Antonio - The IT Support/Service Management Community!

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  Our mission is to serve San Antonio area businesses and organizations by helping them increase the value, stature and strategic importance of their Information Technology organization.

What's in it for me?  Joining the HDI San Antonio Local Chapter gives area information technology leaders access to a variety of resources including read more...



HDI San Antonio Sponsors

Please join us in thanking our sponsors, ASPG, ServiceNow, Robert Half Technology, Ivanti, and Unvired.

HDI San Antonio Event – Communications, Effectively Engaging Your Target Audience

Please join us Thursday, June 27 as Jessica Olson, ITS Training and Outreach Specialist for Trinity University, presents Communications - Effectively Engaging Your Target Audience. Come join the discussion as Jessica shares how she was able to leverage her Communications, Digital Media and Social Media background to contribute to the success of several large scale IT implementations. Details and registration

 

Key Takeaways

    • The influence of quality communications on customer outcomes, both internal and external.
    • Ideas for effectively and efficiently engaging your target audience.
    • Having a dynamic team with different backgrounds to foster a culture that challenges the way someone traditionally thinks about the customer experience.

 

Please join us in thanking our sponsor for this event, ASPG, Advanced Sofware Products Group featuring their enterprise password reset tool, ReACT.

 

Agenda

11:00 - 11:30 - Check-In and Networking

11:30 - 11:45 - Chapter Business

11:45 - 1:00 - The Power of Sharing Knowledge

1:00 - Wrap Up, Networking

Speaker Bio

Jessica Olson, ITS Training and Outreach Specialist for Trinity University, has a passion for technology in higher education.  Since graduating from Slippery Rock University in 2014, Jessica has continually found herself working with technology experts in both major corporations and higher education and says that she couldn't imagine using her communication degree and training skills in any other type of field.

As an officer for HDI San Antonio, Jessica hopes to continue to build her knowledge of the IT world while also creating and expanding her relationships with other IT professionals and hopes to one day be privileged enough to manage her own service and support team.

HDI San Antonio Event – Communications, Effectively Engaging Your Target Audience

Please join us Thursday, June 27 as Jessica Olson, ITS Training and Outreach Specialist for Trinity University, presents Communications - Effectively Engaging Your Target Audience. Come join the discussion as Jessica shares how she was able to leverage her Communications, Digital Media and Social Media background to contribute to the success of several large scale IT implementations. Details and registration

 

Key Takeaways

    • The influence of quality communications on customer outcomes, both internal and external.
    • Ideas for effectively and efficiently engaging your target audience.
    • Having a dynamic team with different backgrounds to foster a culture that challenges the way someone traditionally thinks about the customer experience.

Agenda

11:00 - 11:30 - Check-In and Networking

11:30 - 11:45 - Chapter Business

11:45 - 1:00 - The Power of Sharing Knowledge

1:00 - Wrap Up, Networking

Speaker Bio

Jessica Olson, ITS Training and Outreach Specialist for Trinity University, has a passion for technology in higher education.  Since graduating from Slippery Rock University in 2014, Jessica has continually found herself working with technology experts in both major corporations and higher education and says that she couldn't imagine using her communication degree and training skills in any other type of field.

As an officer for HDI San Antonio, Jessica hopes to continue to build her knowledge of the IT world while also creating and expanding her relationships with other IT professionals and hopes to one day be privileged enough to manage her own service and support team.

Coming to San Antonio – The HDI Desktop Advanced Support Technician Certification Class

The HDI Desktop Advanced Support Technician Certification Class is coming to San Antonio. This new HDI Certification Class will be held August 7 and 8, on-site at Trinity University.  Interested in more info or registration? Please contact Shea Knauff at 914-819-6617 for more details.

What You Will Learn

Welcome to the HDI Desktop Advanced Support Technician (HDI-DAST) certification course. In this 2-day course, participants will learn the skills necessary to deliver quality services in today’s complex and evolving support environment.

  • The Integral role and value of a desktop advanced support technician throughout all areas of the support organization.
  • The Importance of understanding the business supported and how to partner with stakeholders across the organization to drive performance and efficiencies.
  • The art of advocacy and how to use effective business relationship management skills to communicate effectively and enhance the customer experience.
  • Understand the differences between trouble-shooting and problem solving and acquire tried and true approaches for resolving root problems.
  • Valuable active listening skills and effective communication strategies, along with effective strategies for managing challenging behaviors and situations.

Who Should Attend?

  • Desktop Technicians, advanced levels including 2 & 3.
  • Individuals who are preparing for the HDI Desktop Advanced Support Technician certification exam.

Implementing a Dynamic Self-Service Portal…It’s a wrap!

THANK YOU to EVERYONE who joined us yesterday for the HDI Event – Creating a Dynamic Service Portal. It was a great success and very informative. Also, a BIG thanks to @Ivanti for sponsoring the event.

There was a lot of buzz and anticipation as everyone is looking to transform their service platform in this direction. A huge thank goes out to the iHeartMedia media team, Renee Myers and Meghan’s Reddy Bokka for a well prepared and enlightening look at their Self-Service journey.

HDI San Antonio Board Meeting…Upcoming Events

We had a very focused, engaging and fun board meeting last night. The evening was all about laying out a blue print for this year’s program lineup. Our April program will be Harnessing the Power of AI and Machine Learning. Other upcoming events will include:

    Data Science
    Digital Transformation
    Tours
    Service Management, latest trends
    More on Cyber
    10th Annual Awards Luncheon

Would you like to join us and help shape the local area IT Support/Service Management landscape? Please contact Jesse Vazquez, HDI San Antonio President.

We thank you for your support and look forward to seeing you in April!

2019 HDI San Antonio Lunch Social

Enjoyed a nice lunch and networking with some of our premier local IT leaders and partners. Thank you all for attending the HDI San Antonio Local Chapter Annual Kickoff luncheon and helping us get the wheels turning for this year’s calendar of events. Jesse Vazquez Jr., Jason German, and Bernard Beaullieu hashtagHDI hashtagITSM

Stayed tuned for details on our upcoming April event featuring AI and ML.

Thank you for your support!