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Thank You San Antonio for Another Great Year!

Thank you San Antonio for making this another great year for the HDI San Antonio Local Chapter.  Last week we finished off 2016 with a bang at the 7th Annual Awards Banquet honoring San Antonio’s top IT Support Professionals.   Every year HDI recognizes North America’s top Service Desk Analysts and Desktop Support Technicians starting with a local Awards Program.  As always, we had a great group of nominees from local area organizations including:

Congratulations to our HDI San Antonio Analyst of the Year, Jerry Sullivan, Whataburger and Desktop Support Technician of the Year, Lazaro Ferdin, Whataburger.  They will go on to compete at the HDI Regional level.

 

Please join us in thanking Y&L Consulting for sponsoring our Awards Banquet again this year.  We would also like to thank Joel Spring, RxDesign for volunteering to photograph our event again this year.

Y&LWeb design, professional photography, illustration, animation, video, and multimedia to meet your prescribed needs .:. www.rxdesign.com

Wishing you and yours a very happy holiday season and a joyous 2017!

Your HDI San Antonio Local Chapter Board of Directors

Like us on FaceBook and see this bonus video of the 7th Annual HDI San Antonio Awards Banquet.

HDI San Antonio Local Chapter updated mission and value proposition

Welcome to the HDI San Antonio Local Chapter.  Our mission is to serve San Antonio area businesses and organizations by helping them increase the value, stature and strategic importance of their Information Technology Support organization.  

What's in it for me?  Joining the HDI San Antonio Local Chapter gives area information technology leaders access to a variety of of resources including:

  • A community of Information Technology Professionals that gives San Antonio area IT Leaders an opportunity to "Connect" and share real-life  "Best Practices" in the areas of Service Management and Technology Support.
  • Programs & Events that feature industry SMEs leading presentations and discussions on  Information Technology Support and Service Management “Best Practices”.
  • Training and Certification in the areas of IT Support, Leadership, KCS and Service Management.
  • Annual Awards & Recognition Program that recognizes San Antonio’s top Information Technology Support Practitioners, Leaders and Teams. Awards include Service Desk Analyst of the Year, Desktop Support Technician of the Year, Manager of the Year, Team Excellence, KCS and Service Improvement.
  • Industry publications including white papers and the annual HDI Salary & Practices survey.
  • Discounts for HDI Annual Conference and Fusion.

Want to get hooked up?  Please contact Bernard Beaullieu our President for more details and information on attending our next event.

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  Our Vision is to be the Premier Information Technology Support Association in South Texas.

Become HDI certified in San Antonio!

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HDI Desktop Support Certification Class coming to San Antonio December 5th…Reserve your spot today!

HDI San Antonio is proud to host the two-day HDI Desktop Support Technician certification class on December 5th & 6th. This course is relevant for anyone providing workstation hardware or software support – over the phone, via chat or at deskside.  Don’t miss this opportunity; reserve your seat now to ensure availability!

For more details and to reserve your spot, call your HDI San Antonio local chapter VP of Training and Development, Doug Rabold at (210) 793-0069 or via email Doug@hdisanantonio.org

Thank You for Attending Incident Management with Alex Sayavedra!

Thank you to everyone who was able to make it out and participate with your local San Antonio HDI Chapter featuring Alex Sayavedra, Senior Manager at Rackspace. It was a great time with a lot of great information and insight on how Alex helped make Incident Management a success with Rackspace Hosting.

We hope to see you all again at our next event.

 

 

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Special thanks to Robert Half technology for their sponsorship and support.

 

Thank you to CPS for providing the the facility and Spaghetti Warehouse for lunch.

 

 

 

 

See more photos and events on our Facebook page and stay up to date by following our Twitter feed!

Become HDI certified in San Antonio!

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Upcoming Training Class in San Antonio…

HDI San Antonio is proud to host the two-day HDI Desktop Support Technician certification class on December 5th & 6th. This course is relevant for anyone providing workstation hardware or software support – over the phone, via chat or at deskside. Seating is limited so hurry now to reserve your spot!

For more details and to reserve your spot, call your HDI San Antonio local chapter VP of Training and Development, Doug Rabold at (210) 793-0069 or via email Doug@hdisanantonio.org

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Incident Management Event – More details

alexJust a brief note to convey some of the highlights of the HDI San Antonio Event – Incident Management presented by Alex Sayavedra, Senior Manager at Rackspace, Wednesday, October 19.

  • During the program Mr. Sayavedra will have all of the attendees participate in an interactive exercise working a major incident.
  • We will be serving lunch catered from the Spaghetti Warehouse.
  • Our sponsor Robert Half Technologies will have a gift card raffle.
  • Please be sure and bring a photo ID to gain access to the facility.

Please click here for more details and registration for this event.

As always we thank you for your support!

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