Welcome to the HDI San Antonio Local Chapter

The HDI San Antonio Local Chapter offers area IT Support Leaders the opportunity to "Connect" with the local information technology support  community and share "Best Practices" in the areas of Service Management and Technology Support.  Events feature discussions and presentations of real life implementation of IT Service Management and IT Support best practices by engaging support leaders from local area organizations.

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  Our Vision is to be the Premier Information Technology Support Association in South Texas.

And the Winners Are… HDI Awards Luncheon Follow Up

On December 3, 2015, HDI San Antonio honored San Antonio’s outstanding IT analysts and desktop technicians with our annual awards luncheon at Maggiano’s Little Italy. Y&L Consulting, sponsor for this event, provided door prizes to lucky attendees.

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Holly Connor, San Antonio HDI Desktop Technician of the Year

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Tim Kruse, San Antonio HDI Analyst of the Year

The judges had their work cut out for them with this year’s group of nominees. After the votes were cast, this year’s Analyst of the Year for San Antonio local chapter went to Tim Kruse from Rackspace, and the Desktop Technician of the Year went to Holly Connor from SWBC. They will be representing the San Antonio chapter in the regional competition. Best of luck, Tim and Holly!

Congratulations to this year’s Nominees!

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Desktop Technician of the Year Nominees

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Analyst of the Year Nominees

Analyst of the Year Nominees

  • Jon Ybanez – Southwest Business Corporation, Y & L Consulting
  • Chris Wilson – CPS Energy
  • Kimberly Walker – CPS Energy
  • Chris Luna – Capital Group, Randstad
  • Charles Bremer – Whataburger
  • She-ra Soto – Whataburger
  • Tim Kruse – Rackspace
  • Mike Brandenburgh – NuStar Energy, Y & L Consulting
  • Denise Bryant – Security Service Federal Credit Union
  • Daniel Hettler – Broadway Bank
  • Jose Benavidez – Northside Independent School District

 Desktop Support Technician of the Year Nominees

  • Gabriel Zacarias – CPS Energy
  • Barry Lorton – CPS Energy
  • Albert Lopez – NuStar Energy, Y & L Consulting
  • Holly Connor – Southwest Business Corporation, Y & L Consulting
  • Andre Van Buren – Tesoro Petroleum, Y & L Consulting
  • Marc Overall – Rackspace

Congratulations to all of this year’s nominees!

This year, we were fortunate to have Joel Spring, RxDesign, photographing our event. Check out all the great pictures from our luncheon here.

Please join us in thanking our sponsor for this event, Y & L Consulting.

Update from October 23 event, ITSM Roadmap To Maturity

HDI_Ron_Willbanks2_ITSMWe would like to thank Ron Willbanks, Senior Director for Infrastructure & Operations at CPS Energy, for presenting an informative overview of his organization’s ITSM implementation plan.

This event well attended, with local IT professionals from Whataburger, CPS Energy, Y&L Consulting, TEKSystems, UTHSC, Trinity University, Alamo Colleges, Northside ISD, Rackspace, Texas Department of Banking, students from ITT Technical Institute, and even HDI Central Region Director, Nick Lerouge. We would like to thank ITT Technical Institute for hosting this chapter meeting and serving a delicious fajita lunch.

If you missed the presentation, you can check it out here.

HDI San Antonio Event – Wednesday, October 21

RoadmapRegister Now! 

Please join the HDI San Antonio Chapter Wednesday, October 21, at 11:00 AM as Ron Willbanks, Senior Director for Infrastructure & Operations at CPS Energy, presents an ITSM Maturity Roadmap and overview of his organization’s plan to implement these strategies. This will be an interactive presentation/discussion, with other local San Antonio IT leaders sharing their ITSM experiences and plans over a lunch.

Thanks to our event sponsor, ITT Technical Institute, this event is open to the public and offered at no charge.ITT Tech

Please visit the event announcement for more details and registration.

We look forward to seeing you on October 21st.  For any questions please contact Bernard Beaullieu, 210-710-4161.

The Analyst of the Year nomination deadline has been extended to Monday, November 2

The HDI San Antonio Analyst of the Year and Desktop Support Technician of the Year nomination deadline has been extended to Monday, November 2. Please take a moment to recognize your top Help Desk/Service Desk Analyst and Desktop Support Tech. This awards program is a great way to recognize your top support performers.  Check out the slide show below and get a feel for this special local San Antonio event.

Nomination forms and more details

Please contact Bernard Beaullieu at 210-710-4161 with any questions.

2014 HDI San Antonio Awards Luncheon Slideshow

Looking to see how local San Antonio IT Leaders are implementing ITSM best practices in their organizations?

Ron Willbanks, MBA, PMP, ITILPlease join the HDI San Antonio Chapter Wednesday, October 21, at 11:00 AM as Ron Willbanks, Senior Director for Infrastructure & Operations at CPS Energy, presents an ITSM Maturity Roadmap and overview of his organization’s plan to implement these strategies. This will be an interactive presentation/discussion, with other local San Antonio IT leaders sharing their ITSM experiences and plans over a lunch.

Thanks to our event sponsor, ITT Technical Institute, this event is open to the public and offered at no charge.ITT Tech

Please visit the event announcement for more details and registration.

We look forward to seeing you on October 21st.  For any questions please contact Bernard Beaullieu, 210-710-4161.

Analyst and Desktop of the Year Awards Sponsorships Available!

HDI logoHDI San Antonio Awards Luncheon – December 3, 2015 – HDI Analyst of the Year, HDI Desktop Support Technician of the Year, HDI Manager of the Year, and HDI Team Excellence Award.

Typical attendance for this event is 40-50 members and non-members.

The $500 sponsorship level will have the opportunity to address the attendees, set up an information table and distribute marketing materials. It also includes three seats at the luncheon in addition to the listed benefits of sponsorship below.

The $1,000 Platinum Sponsor level will have the opportunity to address the attendees, setup an information table, and distribute marketing materials. It also includes 8 seats in addition to the listed benefits of sponsorship below.

Vendor sponsorship of a local chapter meeting also includes:

  • Vendor logo and information will be included in all future meeting announcements.
  • Vendor logo and information will be added to our HDI San Antonio Chapter website, www.hdisanantonio.org, for the remainder of the year in the event announcement area and listed as a sponsor.
  • Vendor will be given a five-minute time slot at the start of the sponsored meeting to give a marketing brief.
  • Vendor will be able to pass out marketing information at the sponsored meeting.

For more information, please contact Shawn McClelland, VP of Vendor Sponsorship at mcclellandsp@uthscsa.edu.