Welcome to HDI San Antonio - The IT Support/Service Management Community!

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  Our mission is to serve San Antonio area businesses and organizations by helping them increase the value, stature and strategic importance of their Information Technology organization.

What's in it for me?  Joining the HDI San Antonio Local Chapter gives area information technology leaders access to a variety of resources including read more...



HDI San Antonio Sponsors

Please join us in thanking our sponsors, ServiceNow, Robert Half Technology, Y&L Consulting, and Beaullieu & Associates.

Congratulations…HDI San Antonio has been named a Premier Chapter!

Sit back, relax, and bask in the glory that comes from being named a Premier Chapter. You’ve earned it!

In order to achieve this level of recognition from HDI, your chapter had to complete all required criteria and at least ten of our elective criteria, as well participate in a brief survey. This honor is bestowed on Local Chapters who exemplify the following:

  • Host member meetings providing value to the community
  • Participate in HDI Programs and Incentives
  • Show excellence in Chapter Management, Education, and Professional Development
  • Participate in member and attendee feedback survey
  • And receive an average score of at least 4 out of 5 across the three survey questions

From all of us at HDI, we congratulate you and your chapter on a job well done! Thank you for your support of your HDI Local Chapter!

Not attending your HDI Local Chapter Meetings?
Find Your Local Chapter Today and Engage!

Sincerely,

Kerri Kramer
Program Manager, HDI

Announcing the HDI Member get a Member Promotion

 

Amazon gift cards on the line….

Refer a new member to our local HDI chapter and receive a $10 Amazon gift card.

Gift cards will be given out to the first five people who refer a new member to our HDI chapter. And yes, one member is allowed to receive all five gift cards. You must use promo code MEMBER18 at checkout. The contest will run through September 30, 2018. A new member is someone who has not been a member for one or more years. Student memberships, trial memberships, complimentary, and renewals are not eligible for this program.

Get paid for your referrals!

Please contact Heather McCabe, HDI San Antonio VP of Membership with any questions.  Thank you for your support.

 The IT Support/Service Management Community!

HDI San Antonio Cybersecurity Panel Discussion – Panel Member Bio’s

We are looking forward to seeing you at our June 21st Cybersecurity Panel Discussion hosted by iHeartMedia and sponsored by ServiceNow.  Check-in and networking start at 2:00 PM.  The event will feature a panel discussion led by local San Antonio Cybersecurity SME’s with open discussion and collaboration with the entire group.  The event is open to the public and will include light snacks and beverages.  Please click here for more information and to register for this event.  Admission is free for HDI Members and Member Organizations.  Admission for nonmembers is $30.

 

 

Cybersecurity Panel Members

Jed Young is the Sr. Director and CISO for Andeavor, a multi-national Fortune 150 Energy Company. Jed has more than 30 years of success in operating and leading IT Operations and Architecture, with the last 8 dedicated to identifying, investigating, and mitigating digital security risks. He is currently accountable for Enterprise IT Risk Management responsibilities including: Cybersecurity Operations, Cybersecurity Architecture, IT Compliance and IT Governance functions. Jed has experience in Aerospace and Defense as well as Oil & Gas Industries.  Recently, Jed was invited to the University of Texas, San Antonio (UTSA), College of Business Cyber & Analytics Board of Advisors.  Jed holds a CISSP, an MBA from the University of Iowa and a Bachelor of Science in Computer Science from Iowa State University.

 

 

Ron Schekman is an Information Security Manager at Capital Group, an international investment management firm. Ron has over 20 years of experience as an information security professional, serving in operational, architecture, and management roles during his career. He is currently responsible for delivering a variety of enterprise cybersecurity services at Capital, including Vulnerability Management, Ethical Hacking, Security Awareness, and Vendor/3rd Party Security. Ron has experience working in the Aviation, Telecommunications, and Finance sectors. Ron holds  CISSP, CISM, and CISA certifications, and has his Master and Bachelor of Science in Management Information Systems from the University of South Florida.

Fun fact; Ron spent three summers in Antarctica in support of Operation Deep Freeze during his tenure in the US Navy. Summer temps can get downright balmy, sometimes even getting above 32 degrees!

 

Glenn E. Howard is a Network Systems Manager with IPSecure Inc at Joint-Base San Antonio, Lackland.  As the Network Systems Manager, Mr. Howard Researches, develops, implements, tests, and reviews hardware and software information security requirements to protect critical Department of Defense (DoD) information and prevent unauthorized access. Mr. Howard Leads a team of system & network admins, programmers, ISSOs, ISSMs and ISSEs. He Hardens various operating systems, applications, and network infrastructure using NIST, DoD Security Requirement Guides, Technical Implementation Guides and Defense Security Service Office of the Designated Approving Authority Technical Security Configurations.

Mr. Howard is also a recently retired First Sergeant assigned to the 59th Medical Operations Group, Wilford Hall Ambulatory Surgery Center, Lackland Air Force Base, Texas.   Mr. Howard grew up in Lubbock, Texas, and enlisted in the Air Force in 1997. He has served in various leadership roles at the squadron, detachment, brigade, joint special operations and numbered air force levels.  He has an extensive background in national-level intelligence and cyber operations. He has deployed for two operations in support of Operation Iraqi Freedom and has conducted offensive and defensive cyber operations around the world.  Mr. Howard currently holds a Masters degree in Cyber Security and Penetration Testing from National University in San Diego, California as well as a CISSP certification from ISC(2).

Brandon Pixley is Director of Threat Intelligence and Security Awareness at CPS Energy in San Antonio, Texas.  In this capacity, his key responsibilities include gathering and disseminating physical and cyber security intelligence data to operational teams and educating the workforce on threats facing the industry and the company. Brandon is a U.S. Army Veteran having served in Operation Iraqi Freedom where he specialized in secure telephony switching. Brandon holds a Bachelor’s of Business Administration degree with a concentration in Infrastructure Assurance from the University of Texas at San Antonio and received his CISSP in 2013.

 

 

 

What is it like to protect the coolest media and entertainment company in the biz? Just ask Mark Bennett. Mark Bennett is responsible for iHeartMedia’s global infrastructure and operations. iHeartMedia is a leading global media and entertainment company specializing in radio, digital, outdoor, mobile, social, live events and on-demand entertainment.

Protecting our multi-platform assets is an essential requirement in today’s digital world. Mark’s focus is on operating and developing cybersecurity programs that ensure iHeartMedia’s vast infrastructure, relationships, one-of-a-kind events like the iHeartRadio Music Festival, ground-breaking tech and products are secure at all times.

 

 

 

 

What would you want to learn from San Antonio area cybersecurity SME’s?

2017 witnessed more cybersecurity attacks, increased spending, greater defenses, and larger breaches. 2018 may see even more of all things cybersecurity.

Please join HDI San Antonio for a cybersecurity panel discussion featuring CISO’s and SME’s from iHeart Media, Andeavor, CPS Energy, Capital Group, and IPSecure.  iHeart Media will host this lively discussion on Thursday, June 21, 2:30 – 5:00 PM.  This is a great venue to collaborate and network with San Antonio area Cybersecurity and IT Leaders.

Panel Discussion Questions

We are in the process of crowdsourcing panel questions and would like your input.  Please reply to info@hdisanantonio.org with any feedback on these questions or other things you would like to know.

Here is what your peers are asking:

  • What is best practice for educating users on data security?
  • Which industries will cybersecurity have the biggest impact on in the future?
  • Any insight to impact of Port San Antonio cyber facility, construction and build out?
  • Do false positives exist? Why?
  • How do you split internal vs. external email?
  • Phishing Emails?
  • What currently is the level and impact of cyber risks to the business? How do you measure that?
  • What tools are organizations using to protect external emails coming into an organization?
  • How does an organization plan for an internal attack vs. external? Similarities and differences?
  • What protocols do you have in place to handle a data breach?
  • What is the best software for intrusions, detection, and preventative for a mid-size organization (200) users?
  • How important/needed is a SOC?
  • How do you work with bridging infrastructure flexibility with security tools as programs are requiring higher privileges to function as designed?
  • Issues (currently) with state actors and threats.
  • What are the top cybersecurity concerns that exist today?

This event is offered at no cost to member and member organizations and $30.00 for nonmembers.  Please click on the button below for more information and registration for this event.

Please join us in thanking our sponsor, ServiceNow for sponsoring this event.

We thank you for your support and look forward to seeing you on June 21st.

The IT Support/Service Management Community