Welcome to HDI San Antonio - The IT Support/Service Management Community!

HDI is the worldwide professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year.  Our mission is to serve San Antonio area businesses and organizations by helping them increase the value, stature and strategic importance of their Information Technology organization.

What's in it for me?  Joining the HDI San Antonio Local Chapter gives area information technology leaders access to a variety of resources including read more...

HDI San Antonio Sponsors

Please join us in thanking our sponsors, ServiceNow, Robert Half Technology, Unvired,  Y&L Consulting, and Beaullieu & Associates.

9th Annual HDI San Antonio Awards…It’s that time again!

It's time to consider honoring your top information technology support professionals and leaders!  Once again this year it is easy, free and open to the public.  Every year HDI honors top IT support professionals from all over North America.  Last year, we had  28 local area Service Desk and Desktop Support nominees from 20 different organizations, nominated for an award.  We honored each of them and announced our local Service Desk and Desktop Support professionals that went on to represent South Texas in the North America competition.

Act now!  Please visit https://hdi.secure-platform.com/a/ to start the process of honoring your top Service Desk and Desktop Support personnel.  It's easy, one question, 250 words to get the ball rolling.

As you can see from the image gallery below, this is a first-class event featuring great hosts, food, people, and even prizes!  Featured in the images above are Cinthya Moyer, Methodist Healthcare, 2017 HDI San Antonio Service Desk Analyst of the Year and Shane Fritts, Rackspace, 2017 HDI San Antonio Desktop Support Technician of the Year.

Interested in getting your name out there and sponsoring this event?  Please contact James Nelson, our VP of Vendor Relations.

Thanks again to Joel Spring, RxDesign for capturing last year's 8th Annual HDI San Antonio Awards Luncheon.  Joel has posted all of the pictures at http://rxdesign.zenfolio.com/p375558286

Congratulations to Jesse Vazquez, Jr., President, HDI San Antonio!

HDI San Antonio Board - L - R, Annita, Jason, Jesse, Heather, James and Bernard.  Not shown, Rosana.

Jesse Vazquez, Jr. President HDI San Antonio

Please join us in congratulating Jess Vazquez, Jr., Andeavor, as he assumes the role of President of the HDI San Antonio Local Chapter Board of Directors.  Per our chapter bylaws, Jesse was unanimously approved by the Board to fill this role.

Jesse has been actively involved on the HDI San Antonio Board since 2013.  He has served as VP of Programs, VP of Membership, and pretty much every role on our board being instrumental to our success. He has demonstrated over and over again, his ability to leverage his vast network to bring exciting programs and events to our community.

In one of his first official actions, Mr. Vazquez made a few changes to our Board roles.  Jason German, iHeartMedia, will move into the VP of Programs role.  If you were at the Cybersecurity Panel Discussion Event last week, you will have a good idea of just how powerful a move this is.  Jason took an idea and turned into a first class event that was well received and highly rated.

Jason was also the author of the famous whiteboard, the listing of program ideas you may have seen in an earlier post.  We are very excited to have Jason German driving programs for the HDI San Antonio community.

Jesse has asked Bernard Beaullieu, Beaullieu & Associates, to take on the VP of Communications role in addition to his Finance responsibilities.  The entire HDI San Antonio Board will share ownership for marketing local HDI Certification Classes.

Rounding out our Local Chapter Board are  Rosana Mason, CPS Energy, VP of Events , James Nelson, CGI, VP of Vendor Relations, Annita Hereford-Crump, Capital Group, VP of Social Media and Heather McCabe, Apex Systems, VP of Membership.

As always we thank you for your support, are very focused on serving you, and look forward to seeing you at our August 16th Event, Best Practices for Blending People Process and Tools presented by Anthony Orr, accomplished ITIL Author/Expert.

Congratulations to Doug Rabold for being elected to an HDI National Officer Position!

Congratulations to Doug Rabold for being elected to a HDI National Officer role.  Doug will serve as President of HDI District 3C, covering the New York and Canadian HDI Local Chapters effective June 1, 2018.  As part of the transition to the HDI National Officer role, Doug has had to step down from his HDI San Antonio Local Chapter Board position.

Our HDI San Antonio Local Chapter Board of Directors met during the last week of May to develop a transition plan to fill the President’s role and continue to grow our local chapter and build on our progress.

We thank Doug for his service over the last 4 years and look forward to his continued participation in the HDI San Antonio Local Chapter.

We will announce our new HDI San Antonio Local Chapter Board of Directors President and other changes shortly.


HDI San Antonio – Cybersecurity event wrap up

We would like to thank Paul Taylor and ServiceNow for sponsoring our Cybersecurity Panel discussion today. We would also like to thank Jason German and iHeartMedia for hosting it.

Our panelists, Jed Y. – Andeavor, Ron SchekmanCapital Group | American Funds, Glenn Howard, – IPSecure, Inc, Brandon PixleyCPS Energy, and Mark BennettiHeartMedia, brought a lot of cybersecurity knowledge and experience with them to share with 45+ attendees! Discussion ranged from current threats, prevention, best practices, risk mitigation, and much more. Thank you!

Check out some pictures from today’s event. More pictures are available on our Facebook page as well. Feel free to tag yourself!

Our next event on August 16 will feature Anthony Orr with DXC Technologies to talk about ITIL/ITSM-Best Practices for Blending People, Process, and Tools. Visit our website for more information ➡ https://lnkd.in/eNy66Xk 

Info & Tickets – https://www.eventbrite.com/e/itil-itsm-best-practices-for-blending-people-process-and-tools-tickets-47260875551

Your HDI Officers:  Annita Hereford-Crump Bernard Beaullieu Heather McCabe JAMES NELSON Jason German Jesse Vazquez Jr. Rosana Mason 

#HDISA #Cybersecurity #ITSM #ITProfessional #ITNetworking